Coolbreeze767 Posted November 10, 2017 ID:1181202 Share Posted November 10, 2017 (edited) Running Windows XP Service Pack 3. As soon as Malwarebytes 3 loads it completely locks up computer. Chrome, IExplorer, Outlook will not startup. By disabling Malwarebytes in safe mode is was able to run Farbar, logs attached. MB check 3.1.8.1000 will not run. Throws error that it has unexpectedly stopped. Malwarebytes 3.3.1 FRST_10-11-2017 12.01.12.txt Addition_10-11-2017 12.01.12.txt Edited November 10, 2017 by Coolbreeze767 added information Link to post Share on other sites More sharing options...
nikhils Posted November 10, 2017 ID:1181226 Share Posted November 10, 2017 If you turn off Anti Exploit in the Regular mode do the applications run normally? Link to post Share on other sites More sharing options...
Coolbreeze767 Posted November 10, 2017 Author ID:1181266 Share Posted November 10, 2017 I cannot turn off Anti Exploit. Will not respond. Link to post Share on other sites More sharing options...
nikhils Posted November 10, 2017 ID:1181270 Share Posted November 10, 2017 Can you please boot to safe mode and turn off Anti Exploit in MB 3.3.1 Then boot back into regular mode and then and use those applications. Thank you. Link to post Share on other sites More sharing options...
Coolbreeze767 Posted November 10, 2017 Author ID:1181272 Share Posted November 10, 2017 Sure and thanks for the help. Link to post Share on other sites More sharing options...
Coolbreeze767 Posted November 10, 2017 Author ID:1181291 Share Posted November 10, 2017 Yes they are working with the anti exploit turned off. Link to post Share on other sites More sharing options...
nikhils Posted November 10, 2017 ID:1181330 Share Posted November 10, 2017 Hello @Coolbreeze767 Can you please try this : 1. Download MB-Clean tool from : https://downloads.malwarebytes.com/file/mb_clean 2. Run the tool to clean up your existing product. Tool will ask for a reboot. 3. Reboot your machine. MB-Clean will then ask you to re-install MB 3.x 4. Click on "No" to reinstall. 5. Once your system is clean please download stand alone MBAE 1.11 from https://malwarebytes.box.com/s/2ym51hv7uytqa16tjxbzyqkabegmis25 6. Once you install MBAE 1.11 please check if you see the same issue with Office and browsers. Please let us know. Thank you. Link to post Share on other sites More sharing options...
Coolbreeze767 Posted November 10, 2017 Author ID:1181339 Share Posted November 10, 2017 Will do.. Link to post Share on other sites More sharing options...
Coolbreeze767 Posted November 10, 2017 Author ID:1181345 Share Posted November 10, 2017 Office is fine. Internet explorer and chrome will not open. They opened for a few minutes and then failed. Link to post Share on other sites More sharing options...
Coolbreeze767 Posted November 12, 2017 Author ID:1181641 Share Posted November 12, 2017 Update: After cleaning, reinstalling and making many test runs I can only run Malwarebytes 3.3.1 with the Exploit Protection and self protection disabled. Any thoughts on how to get these modules running? Link to post Share on other sites More sharing options...
moo4x Posted November 12, 2017 ID:1181683 Share Posted November 12, 2017 6 hours ago, Coolbreeze767 said: Update: After cleaning, reinstalling and making many test runs I can only run Malwarebytes 3.3.1 with the Exploit Protection and self protection disabled. Any thoughts on how to get these modules running? Same for me, although I have (accidentally?) got to the point where I can leave self protection on, but can only run with A-E off. Link to post Share on other sites More sharing options...
nikhils Posted November 13, 2017 ID:1182088 Share Posted November 13, 2017 Hello @Coolbreeze767 Were you able to install and run the Standalone Anti Exploit 1.11 from the Box link I sent you or did you install MB 3.3.1 If you have 3.3.1 running, can you please uninstall MB 3.3.1 and install MBAE 1.11 from the following link: https://malwarebytes.box.com/s/2ym51hv7uytqa16tjxbzyqkabegmis25 Once you install MBAE 1.11 please check if you see the same issue with Office and browsers. Please let us know. Link to post Share on other sites More sharing options...
Coolbreeze767 Posted November 13, 2017 Author ID:1182295 Share Posted November 13, 2017 Yes I went through all of the steps in post 7 and installed the stand alone 1.11 and the system had the same behavior, locking up internet access. I then ran the cleaner again and reinstalled 3.3.1 however this time i turned the anti exploit off. The system is running fine with anti exploit off. Link to post Share on other sites More sharing options...
nikhils Posted November 13, 2017 ID:1182353 Share Posted November 13, 2017 Hello @Coolbreeze767 Thank you for helping isolate the faulting module to AE. Now that you said you were able to reproduce the issue with standalone MBAE 1.11 too can you please help us get the debug logs so we can track it down and have it fixed. Can you please follow the following steps for the debug logs: First Uninstall MB 3.3.1 and install the stand alone MBAE version 1.11 again from the box link. Once you do that: Download the debug files from this location: https://malwarebytes.box.com/s/kzoo8u6jq7n82e0uji909y7pnuozx77z 1- Stop Malwarebytes anti-exploit Service2- Unzip the debug files into the desktop and then copy to C:\Program Files (x86)\Malwarebytes Anti-Exploit3- Start Malwarebytes anti-exploit Service4- Run C:\Program Files (x86)\Malwarebytes Anti-Exploit\MBAE.EXE5- Replicate the problem6- Create a zip of C:\ProgramData\Malwarebytes Anti-Exploit and any files in C:\ProgramData\MBAE_minidumps\ and send it to us. Appreciate your help in getting us the Debug logs. Thank you. Link to post Share on other sites More sharing options...
Coolbreeze767 Posted November 13, 2017 Author ID:1182355 Share Posted November 13, 2017 Will do. Link to post Share on other sites More sharing options...
nikhils Posted November 13, 2017 ID:1182358 Share Posted November 13, 2017 Thank you @Coolbreeze767 Link to post Share on other sites More sharing options...
Coolbreeze767 Posted November 13, 2017 Author ID:1182408 Share Posted November 13, 2017 Ok did everything you said. When i copied over the files it warned me it was replacing existing files. Hope that was what you wanted. Started up AE and computer has been running flawlessly for about an hour. Cannot get it to lock-down.. Link to post Share on other sites More sharing options...
nikhils Posted November 13, 2017 ID:1182411 Share Posted November 13, 2017 Hello @Coolbreeze767, That is correct. So what you are saying that everything runs fine with standalone MBAE 1.11 now? Is Internet Explorer and Chrome running fine as well? Thank you. Link to post Share on other sites More sharing options...
Coolbreeze767 Posted November 13, 2017 Author ID:1182416 Share Posted November 13, 2017 Yes, I am using it to communicate to you now. Before it locked up within 10 minutes. I am at almost 2 hours now with no problems, Link to post Share on other sites More sharing options...
Coolbreeze767 Posted November 13, 2017 Author ID:1182462 Share Posted November 13, 2017 OK everything running fine after 5 hours. Whats the next step so I can get the full package running. Right now I am running A/E only. Thanks Link to post Share on other sites More sharing options...
nikhils Posted November 14, 2017 ID:1182757 Share Posted November 14, 2017 Hello @Coolbreeze767 The latest MB 3.3.1 does not have MBAE 1.11 component built inside but rather 1.10. We plan to integrate the latest MBAE build into the next CU for MB 3.x What I would recommend now is : 1. Uninstall MBAE 1.11 2. Install the latest MB 3.3.1 from https://downloads.malwarebytes.com/file/mb3 3. Activate it with your license. 4. For the time being leave AE on but go to Settings/Protection/"Manage protected applications" 5. Turn off the protection for only the specific application which was giving you problems like Chrome. That would probably be the best workaround for now instead of turning off the AE completely which would leave you vulnerable to exploits. Thank you. Link to post Share on other sites More sharing options...
Coolbreeze767 Posted November 14, 2017 Author ID:1182786 Share Posted November 14, 2017 OK just so I understand, The zip file that I downloaded and pasted over to A/e was upgrading it from 1.10 to 1.11 and that new a/e will be included in a soon to be released MB update?? Everything else is clear... Thanks Link to post Share on other sites More sharing options...
nikhils Posted November 14, 2017 ID:1182876 Share Posted November 14, 2017 You are spot on @Coolbreeze767 Thank you. Link to post Share on other sites More sharing options...
Coolbreeze767 Posted November 15, 2017 Author ID:1182895 Share Posted November 15, 2017 (edited) That is very British of you to say.. Completed as per instructions. All is good. Edited November 15, 2017 by Coolbreeze767 Link to post Share on other sites More sharing options...
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