MWB causing crash?

[muesik]

Running MWB 3.2.2.2018; Comp pkg version 1.0.212; Update pkg version 1.0.3119  on Win 7 Pro

Updated today after a week offline and ran a scan.  Computer crashed with blue screen.  Restarted, started Windows normally,  ran manual scan, blue screen crash again.  The only line I could pick up from screen is KERNEL_DATA_INPAGE_ERROR.  Couldn't get addresses.  As advised on blue screen, checked for recently installed programs.  Discovered that McAfee WebSecurity had installed after my previous scan and before today's.  (I have a limited McAfee subscription and have excluded MWB files from McAfee scans and vice versa, but this was before McAfee web Prot installed itself.  [Yes, I must have done it inadvertently; but you know what I mean!]) 

Uninstalled McAfee product.  Ran MWB manual full scan OK... EXCEPT that I am unable to turn on Web Protection on Settings>Protection screen.  It reads "Starting..."  but when I close MWB and reopen, this switch is off and MWB warns me that I am not fully protected.  See attached doc. 

I do need this web protection!! 

web prot starting.docx

[Porthos]

11 minutes ago, muesik said:

I am unable to turn on Web Protection

Let us get a clean install of the current version.

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3

 

Please let me know if you are still seeing issues after the latest product install.

 

[muesik]

Thanks, Porthos.  Clean and reinstall fine; Web Protection On and staying on; scan runs perfectly.  Brilliant service from Forum as always.

[muesik]

Do you need a copy of the Mb-clean-results file?   I thought not; but I attach it here in case...!

mb-clean-results.txt

[Porthos]

11 hours ago, muesik said:

Thanks, Porthos.  Clean and reinstall fine; Web Protection On and staying on; scan runs perfectly.  Brilliant service from Forum as always.

Thanks for the update.