cleanserpproblem Posted October 19, 2017 ID:1174327 Share Posted October 19, 2017 Hello. I have the same problem, can you help me? Thank you Hola, tengo el mismo problema, ¿podría ayudarme? Gracias. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 20, 2017 Root Admin ID:1174361 Share Posted October 20, 2017 Hello @cleanserpproblem and Please follow the directions from the following topic and post back your log. Thanks Ron Link to post Share on other sites More sharing options...
cleanserpproblem Posted October 21, 2017 Author ID:1174712 Share Posted October 21, 2017 I can't download 1.10.2.1002 Malwarebytes Anti Rootkit (MBAR) version because an error appears so I download 1.09.3.1001 version, it works but doesn't find anything to clean up. What can I do? Cleanserp continues on google chrome. I reset Google Chrome and check what search engines it has listed at the top of the list and it has cleanserp, this search engine is the only one on the list that can't be removed from it. Thank you. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 23, 2017 Root Admin ID:1175308 Share Posted October 23, 2017 Okay, let's try another method of browser cleanup. Please visit each of the following sites and let's reset all of your browsers back to defaults to prevent unexpected issues. If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in. Internet ExplorerHow to reset Internet Explorer settings Microsoft EdgeHow to Reset Microsoft Edge in Windows 10 Firefox Click on Help / Troubleshooting Information then click on the Refresh Firefox button. ChromeReset Chrome back to defaults to completely clear out issues with Chrome. First, go to >> Google Sync << and sign into your account. Make sure you know your password as this will clear it from the browser. Scroll down until you see the "reset sync" button to clear your data from the server and remove your passphrase. Now, close all Chrome windows. Chrome cannot be running for the next step. If needed, print this information or use another browser to read the information. Press the Windows key + R at the same time, to bring up the run dialog box. Type in (or copy/paste) the following and press Enter: %localappdata%\Google\Chrome\User Data\Default\ Press Ctrl + A to select all the files and folders. Hold down Ctrl + A and click once on the files "Bookmarks" and "Bookmarks.bak". This will unselect them. With all the files selected (except for your Bookmarks), press the Delete key and click Yes to delete the files and folders. Example of all files and folders selected, except Bookmarks Restart your computer now and make sure there are no longer any redirects or other browser issues. Link to post Share on other sites More sharing options...
cleanserpproblem Posted October 25, 2017 Author ID:1175868 Share Posted October 25, 2017 I followed your directions but cleanserp continues on google chrome. Cleanserp continues being the only search engine on the list that can't be removed from it. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 25, 2017 Root Admin ID:1175870 Share Posted October 25, 2017 That is controlled by configuration files. 1. Are you sure you disabled, removed your Synced data online at Google? 2. Are you sure you deleted ALL of the listed files except your bookmarks? If your answer was yes to both questions then we'll need to do a full uninstall of Chrome and make sure you restart the computer. Then, do not reinstall Chrome. Run FRST again and make sure you place a check mark in the Additions.txt check box and attach back both new logs and I'll help you to make sure all of Chrome is removed. Link to post Share on other sites More sharing options...
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