Need Help

[Cryoman]

I keep getting "Cannot contact server" error and program won't start 

 

[Porthos]

24 minutes ago, Cryoman said:

I keep getting "Cannot contact server" error and program won't start 

 

1. Download the latest MB 3 installer from : https://downloads.malwarebytes.org/file/mb3
   2. Run the installer on top of your existing product. (Note you don't have to uninstall anything, just run the installer again)

If that does not fix it please follow the following instructions

Create and obtain Farbar Recovery Scan Tool (FRST) logs

1. Download FRST and save it to your desktop
   Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
3. Press the "Scan" button
4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions

·  Create and obtain an mb-check log

1. Download MB-Check and save to your desktop
2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
3. This will produce one log file on your desktop: mb-check-results.zip
   • This file will include the FRST logs generated from the previous set of instructions
   • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

[Richard_Nourse]

Have you tried running Adwcleaner in Safe Mode? any virus will be less active then (and thus easier to kill)

Instructions on how to do that here (if you do not know already)  ;-) 

http://www.grumpyoldgits.org/tips.htm#safe

[Porthos]

33 minutes ago, Richard_Nourse said:

Have you tried running Adwcleaner in Safe Mode?

Adwcleaner won't help at this point. We need to see those logs. 

Also, only certain groups are allowed to give malware removal advice.  This goes for all sections of this forum.

https://forums.malwarebytes.com/topic/12264-groups-authorized-to-help-with-malware-removal-logs/

 

[Richard_Nourse]

My bad - been advising PC users locally for years - glad to see genuine expert help available here!

I promise to bite my tongue from now on!

[Cryoman]

This what you wanted to see?

 

mb-check-results.zip

[Porthos]

20 minutes ago, Cryoman said:

This what you wanted to see?

Did you try the first step first?

 

2 hours ago, Porthos said:

Download the latest MB 3 installer from : https://downloads.malwarebytes.org/file/mb3
2. Run the installer on top of your existing product. (Note you don't have to uninstall anything, just run the installer again)

 

[Cryoman]

yes. Did them all on your order

 

[Porthos]

1 hour ago, Cryoman said:

yes. Did them all on your order

 

Can you please boot into Safe Mode and run a custom scan with rootkit scanning enabled?

 

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