Jump to content

Support staff not answering my overcharge query


Recommended Posts

Hi byteback :)

For that query, you'll need to contact Cleverbridge (Malwarebytes' eCommerce partner) directly. You'll need to contact their Support at this link:

http://www.cleverbridge.com/?scope=cuseco&progress=customersupport=

Cleverbridge will handle everything related to:

  • Renewals
  • Refunds (includes double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Hopefully that'll help you.

Link to post
Share on other sites

23 minutes ago, byteback said:

What do I have to do to get an answer?

Sorry to hear that you were double billed.

Please contact our eCommerce partner Cleverbridge here: https://support.cleverbridge.com/hc/en-us/requests/new?ticket_form_id=18434 

Can also reach by phone,

https://www.cleverbridge.com/?scope=cuseco&progress=customersupport&_ga=2.159511544.417186019.1495478785-1012971858.1489865699

Link to post
Share on other sites

Porthos said: That can take several days and the response might have ended in spam/junk folder if received. 

Yes, I'd thought that a reply might be have been sidelined to a spam or trash folder, but there was nothing on my pc or on the server.

Anyway, I'll contact Cleverbridge and see why the situation hasn't been cleverly handled.

I wonder how many Malwarebytes customers never check their CC bills in detail, saying to their wives or their accountant, in ignorance of the actual charge,  'Oh yeah, that's Malwarebytes, you can pay that.'

When the actual amount debited to their CC was actually in excess of what was owing. :huh:

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.