Realtime protection and scanning not working

[MikeDiggins]

Don't normally "me too" but I'll make an exception for this. Surface Pro 2, Win 10 and fully patched. Also running Defender - wondering if something's got past the protection, to be honest. First noticed May 17 or 18, no earlier. 

[CelloJP]

Thanks for all the feedback - good that you're posting to show the breadth of the problem!

[Mount-Ararat]

Well, the same for me. Web Protection is not switching on, MWB will not scan nor upload to newest version.

I hope that MWB folks find a fix real soon, maybe they can recommend some fix in the mean time?

 

[Mount-Ararat]

Running Win 7, 64 bit

 

[DannyBoyRP]

New update, fixes scans, didnt fix the web protection for me though

[Chris_Sav]

Same here on both my PC's win10 64 bit.

Done a restore on one PC as I thought it had been compromised, protection is back on but updates are not current.

 

Edited May 19, 2017 by Chris_Sav

[MarkG_UK]

Update Package 1.0.1976 seems to have downloaded now

protection modules all working now hopefully all fixed

[bygmester]

 

[w9zro]

2 minutes ago, bygmester said:

 

thanks for the update 

 

[bygmester]

 

 

[lunalobo]

Same problem, same timing

[bygmester]

 

[Phobos_Anomaly]

I can now scan but web protection is still OFF and refuses to turn ON.

[bygmester]

Quit the programme and re-start. If that does not fix it re-boot

[PeggyAnn43]

I am having the same problem! I did enable real-time protection at startup, shut down and rebooted. But that didn't help. Have not deleted program and reinstalled but that doesn't seem  to be helping others. Update is current.

 

Edited May 19, 2017 by PeggyAnn43
had not stated that the update was current

[Phobos_Anomaly]

16 minutes ago, bygmester said:

Quit the programme and re-start. If that does not fix it re-boot

That helped.

7 minutes ago, PeggyAnn43 said:

I am having the same problem! I did enable real-time protection at startup, shut down and rebooted. But that didn't help. Have not deleted program and reinstalled but that doesn't seem  to be helping others. Update is current.

 

Weird. And I just now saw someone else with a different security layer shutting down...

[neurodoc007]

mine is working now fixed itself thank you 

[Jekko]

This should now be resolved with database update 1.0.1976. After making sure you have the update, please restart your computer and then turn on Web Protection.

[Chopster]

All sorted now Thank You for the quick fix, updated to package 1.0.1976 and all good again.

[akessler]

I have this update and I am still stuck with no running web protection.  What gives, MB?

[Porthos]

3 minutes ago, akessler said:

I have this update and I am still stuck with no running web protection.  What gives, MB?

Have you restarted?

[CelloJP]

19 minutes ago, Jekko said:

This should now be resolved with database update 1.0.1976. After making sure you have the update, please restart your computer and then turn on Web Protection.

Just checked and all good now - scan and real-time functions are restored. Thanks for the quick fix

[Chris_Sav]

AOK here thx

[PeggyAnn43]

I just got the update and reboot to finally work. Thank you!

[CelloJP]

Just received this email from MWB support;

Quote

 

Welcome to Malwarebytes support, my name is Oscar and I’ll be assisting you today.

There was an issue with corrupted database packages earlier today that affected some 64-bit systems resulting in disabling the real time protection for these machines.  This problem has since been addressed.  

To get things working normally again simply open Malwarebytes and click on “Current” next to where it says Updates in the Dashboard and it should download and install working databases.

If it is able to successfully update but protection still is not working, then please try right-clicking the Malwarebytes tray icon next to your system clock and select Quit Malwarebytes. Open Malwarebytes once again from your START → Programs menu or from the shortcut located on your Desktop.

If the issue persists, then please try restarting your PC.

If you have any further issues, please let us know.

Thank you again for all your patience, we really appreciate it and thank you for using Malwarebytes.