Unable to start/unable to connect to service

[retiredpilit]

Malwarebytes 3 Premium.  Can only get Unable to start/unable to connect to service pop up.  Have reloaded the program with same results.  Happens after every reboot.

Windows 10 32 bit.

Requested files attached.

Looking forward to the fix.

Addition_01-05-2017 11.38.18.txt

FRST_01-05-2017 11.38.18.txt

MB-CheckResult.txt

mbupdatr.zip

[Telos]

Since you are using F-Secure (or one of its relabeled packages, Charter or Frontier Security Suite) you'll need to create an exclusion for your \Program Files\Malwarebytes folder under Virus Scanning, using this guide: 

A reboot may be necessary after making that exclusion.

Edited May 1, 2017 by Telos

[Firefox]

If adding exclusions for F-Secure does not help as shown here -> F-Secure Internet Security and Malwarebytes 3.0.6 conflict  then follow the instructions below to get a fresh re-install of Malwarebytes...

Let's try this first.... (It is recommended that you de-activate your Malwarebytes first before un-installing or using the clean removal tool - the tool can only backup the license info for MB3 so if you have MBAM v1 or v2 you have to de-activate it manually)

1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-claen tool you will be asked to reboot.  Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES or you can download the latest version (currently v3.0.6 CU4.1) to re-install from HERE)
2. NOTE: More info about the latest Malwarebytes 3.0.6 CU4.1 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions
   

Please let us know how it goes.

Thank You,

Firefox

[retiredpilit]

Thanks.  That worked for me. 

[Firefox]

2 hours ago, retiredpilit said:

Thanks.  That worked for me. 

For others that may be having issues such as yours, what fixed it for your, the exclusions or a re-install?

[retiredpilit]

The exclusions for F-secure/Charter Antivirus fixed the issue.  I did not do a reinstall.