Quarantine restart freezes computer

[brandonspopo]

I am running Win 10 build 16179 and MB Version 3.0.6.1458 Update package version 1.0.1775. When a scan is completed and the app wants to reboot my system to quarantine something, the reboot freezes and I have to manually shut down and reboot my system. I am using a Surface Pro 3. Anyone else having this issue?

[Firefox]

You are running an older version of Malwarebytes, it would be best for you to update your version to the latest...

Malwarebytes Version: 3.0.6.1469
Component Package Version: 1.0.103

Let's try this first.... (It is recommended that you de-activate your Malwarebytes first before un-installing or using the clean removal tool - the tool can only backup the license info for MB3 so if you have MBAM v1 or v2 you have to de-activate it manually)

1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-claen tool you will be asked to reboot.  Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES or you can download the latest version (currently v3.0.6 CU4.1) to re-install from HERE)
2. If that does not correct the issue, then please read the following and attach to your next reply the 4 requested logs - Diagnostic Logs (the 4 logs are: mbam logs zipped, FRST.txt, Addition.txt and mb-checkResult.txt)
3. NOTE: More info about the latest Malwarebytes 3.0.6 CU4.1 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions
   

Please let us know how it goes.

Thank You,

Firefox

[brandonspopo]

Thanks for the quick reply. I followed step 1 and I'll get back to you with the required logs if the issue repeats itself. Thanks again.

Rick

[Firefox]

No Problem, let us know if you continue to have issues and post the required logs if needed.

[brandonspopo]

It happened again. Here are the files that you requested. There is no error code when the reboot freezes.

Archive.zip

Addition.txt

FRST.txt

MB-CheckResult.txt

[Firefox]

Thanks for the logs... it may be better to get help from the experts to clean up your computer...

So, for expert assistance, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.

It explains the options for free, expert help -->>AND<<-- the suggested, preliminary steps to expedite the process.
A malware analyst will assist you with looking into your issue.

Thank you