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Work PC infected with Trojans, spyware etc., ...Please Help!

NoviceExplorer
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NoviceExplorer

NoviceExplorer

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Hey there....I replied in a thread that was already started, however I'm not sure when I might get a response there so I am posting myself.

**FYI: I'm using my laptop as my desktop (which I use for work and basically everything) is the one infected.**

So my situation is that I don't download things very often, but I did so yesterday and BAM! My computer is screwed. Stupidly I let my Norton 360 expire before renewing it recently and I have been meaning to renew it for the last couple weeks, but just haven't gotten around to it. I'm usually pretty careful about checking things out first and making sure they're good etc., before downloading. I was in such a hurry though that I didn't look to see there were no comment on this torrent. After I installed the so called 'program' with all the trojans, malware and viruses one might be led to think my computer was a freakin petri dish.

I realized VERY quickly that something was a amiss unplugged my Ethernet cord, and I'm not a total noob I immediately set out to fix the problem. I tired to run Norton, but I couldn't find it anywhere on my computer except in the 'Control Panel > Programs' area. I went into my computer to find it - 'C: > Program Files (x86) > Norton 360 Premier Edition' but couldn't find the actual application. After deciding not to touch that stuff, I uninstalled, and then reinstalled Norton - or so I thought. The install process went fine and it auto-started up. Then it extracted the virus scanner - after which it downloaded the latest virus definitions. Then it a very brief scan and said there was an error. After 'Compressing Error Files'. It finally told me 'Installation Failed: A common reason for installation failure is an infected computer.' **Side Note: No stuff my computer is infected, which is why I want to install a virus remover stupid Norton!

Anyway, it told me to get Norton Power Eraser, so I downloaded it straight from their website and clicked install. It didn't do anything. So I clicked the file again to get it to open and it said 'C:\Users\Yonaton\Downloads\NPE.exe  -  The requested resource is in use.'  Even thought it was obviously NOT in use.

After that didn't work, I went to a Malwarebytes pages and tried to download the program 'mb3-setup-consumer-3.0.6.1469-10103' However, after attempting to install it, it closed saying that 'C:\Users\Yonaton\Downloads\mb3-setup-consumer-3.0.6.1469-10103.exe  -  The requested resource is in use.'

I kept getting that same message for other programs that I tired to use to delete the damned thing. NOTHING!

After that I did a Disk Cleanup in the hopes it would find most of the extra crap and delete it, although that was probably to much to ask for.

I searched for a few minutes and came across a thread here on Malwarebytes and decided to follow the beginning directions. I did as was directed, but ran into the same issue as I had before. I downloaded all three of the suggested programs - Junkware, AdwCleaner and the Sophos - and all three came back with the same message as before 'The requested resource is in use.' I downloaded FRST and did the scans....so I'm attaching the .txt files for review.

At this point I am at a loss as I can't figure out what else to do or try without help, so please HELP!!!

Thanks so much.

 

FRST.txt

Addition.txt

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kevinf80

kevinf80

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Hello NoviceExplorer and welcome to Malwarebytes,

My screen name is kevinf80, i`m here to help clean up your system. Make sure to run all scans from accounts with Administrator status, continue as follows please:

Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good...

Follow the instructions at the following link, post the produced logs...

https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes/

Next,

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt"

Let me see those logs in  your reply, also tell me if there are any remaining issues or concerns....

Thank you,

Kevin...

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NoviceExplorer

NoviceExplorer

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Hey Kevin, So I did the scans and the reboots and then I downloaded and used the Malwarebytes program to make sure there was nothing left. I then reinstalled my Norton and everything looks to be A-ok so far. Thanks so much for your help man...SINCERELY appreciate it!!

I'll definitely repost if anything pops up in the next week...or anytime really. Thanks again!

FRST.txt

Addition.txt

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kevinf80

kevinf80

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Thanks for those logs and information update. Even though the rootkit is gone there is still secondary infection present on your system, continue with the following:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Open Malwarebytes, select > "settings" > "protection tab"

Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on....

Go back to "DashBoard" select the Blue "Scan Now" tab......

When the scan completes deal with any found entries... Then select "Export Summary" then "Text File (*.txt)" name that log and save , you can copy or attach that to your reply...

Next,

Download AdwCleaner by Xplode onto your Desktop.
 
  • Double click on Adwcleaner.exe to run the tool.
  • Click on the Scan in the Actions box
  • Please wait fot the scan to finish..
  • When "Waiting for action.Please uncheck elements you want to keep" shows in top line..
  • Click on the Cleaning box.
  • Next click OK on the "Closing Programs" pop up box.
  • Click OK on the Information box & again OK to allow the necessary reboot
  • After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed...


Next,

Download Sophos Free Virus Removal Tool and save it to your desktop.

If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete.....

Please Do Not use your PC whilst the scan is in progress.... This scan is very thorough so may take several hours...
 
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program
  • If no threats were found please confirm that result....



The Virus Removal Tool scans the following areas of your computer:
  • Memory, including system memory on 32-bit (x86) versions of Windows
  • The Windows registry
  • All local hard drives, fixed and removable
  • Mapped network drives are not scanned.


Note: If threats are found in the computer memory, the scan stops. This is because further scanning could enable the threat to spread. You will be asked to click Start Cleanup to remove the threats before continuing the scan.

Let me see those logs, also tell me if there are any remaining issues or concerns....

Thank you,

Kevin...

fixlist.txt

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  • 2 weeks later...
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AdvancedSetup

AdvancedSetup

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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