bethecreature Posted March 30, 2017 ID:1113552 Share Posted March 30, 2017 I've been running malewarebytes for yrs. A few days ago it prompted for download of newest version.....i downloaded......after download mb went automatically to scan...after scan it hung up for hours.....my computer (WIN 7) would not respond to anything......i tried restarting a few times, but my computer would just get hung up ..once on login screen ....next i got to desktop screen, but not responding to anything. I had to restart in safe mode and disable malewarebytes from auto run on startup....computer works normally with mb not running....tried starting malewarebytes...computer becomes totally unresponsive again. Link to post Share on other sites More sharing options...
Firefox Posted March 30, 2017 ID:1113587 Share Posted March 30, 2017 Not sure what version that is... the latest version right now is 3.0.6.1469. That being said, sometimes the upgrade does not go smoothly. Let's try this first to get a fresh copy of Malwarebytes installed.... (Please remember to de-activate your Malwarebytes first before un-installing or using the clean removal tool) Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (after uninstalling you can download the latest version (currently v3.0.6 CU4) to re-install from HERE) If that does not correct the issue, then please read the following and attach to your next reply the 4 requested logs - Diagnostic Logs (the 4 logs are: mbam logs zipped, FRST.txt, Addition.txt and mb-checkResult.txt) NOTE: More info about the latest Malwarebytes 3.0.6 CU4 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions Please let us know how it goes. Thank You, Firefox Link to post Share on other sites More sharing options...
bethecreature Posted April 1, 2017 Author ID:1114113 Share Posted April 1, 2017 i downloaded the mb clean. when i tried to use it (click on it)...i get everything unresponsive again. had to restart to get computer to do anything. i'm sure i'm not goming to be able to get any logs from mb. as i click mb everything is locked up. Link to post Share on other sites More sharing options...
Firefox Posted April 1, 2017 ID:1114212 Share Posted April 1, 2017 Please provide whatever logs you can from step 2, that will help so we can see what's going on... Link to post Share on other sites More sharing options...
bethecreature Posted April 2, 2017 Author ID:1114409 Share Posted April 2, 2017 norton says FRST is unsafe. i downloaded mb check and when i try to run it my computer goes unresponsive again. MBAMSERVICE.LOG Link to post Share on other sites More sharing options...
dcollins Posted April 3, 2017 ID:1114562 Share Posted April 3, 2017 FRST is a safe program to use, sometimes Norton flags it, but it is safe to allow. If uninstalling is still hanging, you can try booting into Safe Mode and uninstalling from there to see if it helps. The mbamservice log shows some errors, but not really related to the issues you're experiencing. The FRST and mb-check logs are what we'll need primarily. Link to post Share on other sites More sharing options...
bethecreature Posted April 8, 2017 Author ID:1115885 Share Posted April 8, 2017 hello sorry i had go on a trip for my work....short notice......i am back now.......if i start in safe mode, do i uninstall mb like normal? (from unistall programs through windows) or do i run the mbam clean from safe mode? thanks for the help Link to post Share on other sites More sharing options...
Firefox Posted April 8, 2017 ID:1115891 Share Posted April 8, 2017 @bethecreature you can just run the mbam clean tool in safe mode, it will remove any Malwarebytes products you have installed... Link to post Share on other sites More sharing options...
bethecreature Posted April 9, 2017 Author ID:1115998 Share Posted April 9, 2017 ok....after i uninstall from safe mode....then what? how do i reinstall mbam? Link to post Share on other sites More sharing options...
dcollins Posted April 9, 2017 ID:1116005 Share Posted April 9, 2017 You can reboot back into normal mode and use the instructions in the following thread to to install the latest version Link to post Share on other sites More sharing options...
bethecreature Posted April 12, 2017 Author ID:1116775 Share Posted April 12, 2017 i ran mbam clean in safe mode.....reinstalled per instructions.....everything seemed to be working fine, but as i was setting up my protection settings in mbam my computer locked up again....tried to restart, but got booted to login screen...computer still would not respond....had to restart in safe and disable mbam on win star up again to get working... MB-CheckResult.txt Link to post Share on other sites More sharing options...
bethecreature Posted April 19, 2017 Author ID:1118292 Share Posted April 19, 2017 FRST.txt Addition.txt Link to post Share on other sites More sharing options...
dcollins Posted April 27, 2017 ID:1120218 Share Posted April 27, 2017 I notice that this doesn't seem to be done from an admin account. Can you please re-run the installer, as well as FRST from an Administrator account so we can get all the details? Thanks! Link to post Share on other sites More sharing options...
bethecreature Posted April 28, 2017 Author ID:1120662 Share Posted April 28, 2017 should I run mbam clean again before running installer to install mbam as admin? thx Link to post Share on other sites More sharing options...
dcollins Posted April 28, 2017 ID:1120672 Share Posted April 28, 2017 (edited) It certainly can't hurt Edited April 28, 2017 by dcollins Link to post Share on other sites More sharing options...
bethecreature Posted April 30, 2017 Author ID:1121131 Share Posted April 30, 2017 I ran mbam clean then reinstalled mbam as admin. I went to mbam settings/protection/scan options/more info....then computer locked up again. I restarted in safe mode ran FRST1 is with mbam running...then restarted with mabm disabled and ran FRST2. Addition1.txt Addition2.txt FRST1.txt FRST2.txt Link to post Share on other sites More sharing options...
dcollins Posted May 1, 2017 ID:1121163 Share Posted May 1, 2017 Can you please post the mb-clean-results.txt log file that should be on your desktop, as well as run mb-check again and post the new log file? Link to post Share on other sites More sharing options...
bethecreature Posted May 2, 2017 Author ID:1121429 Share Posted May 2, 2017 MB-CheckResult.txt mb-cleanresult.txt Link to post Share on other sites More sharing options...
dcollins Posted May 2, 2017 ID:1121551 Share Posted May 2, 2017 Did you disable Malwarebytes from running at startup after re-installing? I see that it shouldn't be, and it wasn't running when you took the mb-check screenshot Link to post Share on other sites More sharing options...
bethecreature Posted May 5, 2017 Author ID:1122321 Share Posted May 5, 2017 Do I need to run mbam check again? Ensuring that mbam is running when doing the mbam check. I can only allow mbam to run is safe mode, because otherwise my computer freezes up and won't respond to anything. Link to post Share on other sites More sharing options...
dcollins Posted May 5, 2017 ID:1122412 Share Posted May 5, 2017 I would recommend uninstalling the current version of Malwarebytes while in Safe Mode, and then rebooting to normal mode and installing our latest beta version which has quite a few fixes in it Link to post Share on other sites More sharing options...
bethecreature Posted May 9, 2017 Author ID:1123134 Share Posted May 9, 2017 I followed your instructions and now have the beta....it seems to be working fine at the moment. Thank you Link to post Share on other sites More sharing options...
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