Jump to content

Malwarebytes Premium Malware Real Time Protection Layer


Recommended Posts

I have recently installed Malwarebytes 3.0 Premium.  When I installed it and for a few days afterward, the dashboard said I was fully protected.  Now the dashboard reports that I am not fully protected.    When I go to the settings protection menu, The Real Time Malware Protection Layer is turned off.  When I attempt to turn it on, it hangs up in the starting.... stage.  Every other layer is on and stays on with no issues.  I hope that this issue has not been done to death already (it probably has), and I hope I'm in the right section to ask about this.  Every other layer is on and stays on.

Thanks.

Link to post
Share on other sites

  • Staff

Hello bubbajoelouie,

In addition to what 1PW mentioned, could you also do the following?

This next scanner will not make any changes to your machine on its own, nor will it divulge any personal information that may compromise your security.

Please download Farbar Recovery Scan Tool from here http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ and save it to your desktop.

Note: You need to run the version compatible with your system.

**After you click the Download Now 64-bit, or the Download Now 32-bit, another page will open — DO NOT CLICK ANY ADDITIONAL 'download now' buttons, just wait and look toward the bottom of your browser for the option to Run or Save. Click Save.

•Double-click to run it. When the tool opens click Yes to the disclaimer.

Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway.

•Click the Scan button.

•When the scan has finished, it will save 2 logs  in the same directory the tool was run from.  Please attach the following logs:

Addition.txt

FRST.txt 

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.