Activation: There is problem with your license key.....

[disinfectPL]

I have been using MBAM for quite sometime, but now on Windows 10 I get the following error:  I have a lifetime key.

"There is problem with your license key and we are unable to activate your license."

1.  I entered the key manually - several times.  No change.

2. I used MBAM clean ver 2.3 to completely clean MBAM.  REBOOTED and reinstalled MBAM.  Still same error with activation.

3.  Clicking update seems to connect to server, since it says no new updates.

4.  Disabled "Windows defender" - the only antivirus I have.  No change.

5.  Cleaned and re-installed after reboots multiple times - same error.

Attached is the mbam_check output.

Your help is appreciated.

 

 

 

 

CheckResults.txt

[AdvancedSetup]

Hi there @disinfectPL

Sorry to hear you're having issues updating the program.

 

Please read the following and post back the 3 requested logs as an attachment.
 
Diagnostic Logs
 
Thanks

[disinfectPL]

Hi AdvancedSetup,

Thanks for the reply and help.

The mbam_check log is in my previous post.  The other two logs are attached.

Addition.txt

FRST.txt

[AdvancedSetup]

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

 

Then reboot and run MBAM again and try to activate it. If it fails again please get a screen shot of it and post back.

Thanks

 

 

[disinfectPL]

@AdvancedSetupSorry that I am so late !!  I actually gave up trying to get MBAM going and forgot about getting back.  But I am back to trying again.  I ran the script, it did its thing, I rebooted and tried to activate again.  The screenshot is attached.

[AdvancedSetup]

Please send me a private message with your order information including email address used and the license key and I'll check on it for you.

Thanks

 

[AdvancedSetup]

Thanks for the PM. I need to get some further information please.

Please create an mbam-check log:

• Download mbam-check.exe from here and save it to your desktop
• Double-click on mbam-check.exe to run it, it should then open a log file
• Please do not copy and paste the entire contents of the log into your next post, instead please attach the log CheckResults.txt file which should now be located on your desktop to your next post