kevinf80 Posted August 1, 2016 ID:1054045 Share Posted August 1, 2016 The issue was present before Sophos was installed... probably worth uninstalling any software that was installed just prior to the problem happening, Take Sophos out first: Use the following UNinstaller tool... Download GeekUninstaller from here: http://www.geekuninstaller.com/download (Choose free version) Save Geek.zip to your Desktop. (Visit the Home page at that link for necessary information) Extract Geek Uninstaller and save to your Desktop. There is no need to install, the executable is portable and can also be run from a USB if required. Run the tool, the main GUI will populate with installed programs list, Left click on Program name to highlight that entry. Select Action from the Menu bar, then Uninstall from there follow the prompts. If Uninstall fails open the "Action" menu one more time and use "Force Removal" option Link to post Share on other sites More sharing options...
leaftwisted Posted August 2, 2016 Author ID:1054085 Share Posted August 2, 2016 ya i know it was priror u just asked me what companies used it and that was on the list lol. im removing it now. Link to post Share on other sites More sharing options...
kevinf80 Posted August 2, 2016 ID:1054103 Share Posted August 2, 2016 What is the current status, do we make progress. Have you uninstalled any programs other than Sophos? Link to post Share on other sites More sharing options...
leaftwisted Posted August 2, 2016 Author ID:1054115 Share Posted August 2, 2016 got a bit of progress im pretty sure it was avast.....i never really liked avast personally. uninstalled everything except Rouge killer, Hitmanpro ,and now im installing MSE (Microsoft Security Essentials) Link to post Share on other sites More sharing options...
kevinf80 Posted August 2, 2016 ID:1054139 Share Posted August 2, 2016 We will need to clean up and remove tools we have used at some point.... I have a procedure for that... Link to post Share on other sites More sharing options...
leaftwisted Posted August 3, 2016 Author ID:1054256 Share Posted August 3, 2016 Alright. Link to post Share on other sites More sharing options...
kevinf80 Posted August 3, 2016 ID:1054297 Share Posted August 3, 2016 Download "Delfix by Xplode" and save it to your desktop. Or use the following if first link is down:"Delfix link mirror" If your security program alerts to Delfix either, accept the alert or turn your security off. Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator Make Sure the following items are checked: Remove disinfection tools <----- this will remove tools we have used. Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created. Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection Now click on "Run" and wait patiently until the tool has completed. The tool will create a log when it has completed. We don't need you to post this. Any remnant files/logs from tools we have used can be deleted… Next, Read the following links to fully understand PC Security and Best Practices, you may find them useful....Answers to Common Security Questions and best PracticesDo I need a Registry Cleaner? Take care and surf safe Kevin... Link to post Share on other sites More sharing options...
leaftwisted Posted August 3, 2016 Author ID:1054369 Share Posted August 3, 2016 (edited) ok, done but something is still destroying my bandwidth only at night....... nets working top notch all day.night hits and BANG......... Edited August 3, 2016 by leaftwisted Link to post Share on other sites More sharing options...
kevinf80 Posted August 3, 2016 ID:1054388 Share Posted August 3, 2016 Yes I understand there is still an issue with your connection, therein lies the problem; we are not finding a definite cause... Is it possible someone else is hooking up with your router... I believe a firmware update is the next step to try with your router, is that an option you will take on... once the update is done attribute a new password, see if that helps.. Basic instructions at this link: http://www.wikihow.com/Update-Router-Firmware Link to post Share on other sites More sharing options...
kevinf80 Posted August 4, 2016 ID:1054597 Share Posted August 4, 2016 I will be going offline in approx two hours, I will not be back online until approx 17:00 hours Monday 8th Aug.... let me know if the router update makes any difference... Thank you, Kevin... Link to post Share on other sites More sharing options...
leaftwisted Posted August 6, 2016 Author ID:1054854 Share Posted August 6, 2016 updated my router .no difference.now its worse lol Link to post Share on other sites More sharing options...
kevinf80 Posted August 8, 2016 ID:1055204 Share Posted August 8, 2016 What is the current status of your system.... Link to post Share on other sites More sharing options...
leaftwisted Posted August 9, 2016 Author ID:1055289 Share Posted August 9, 2016 updating the router did nothing. Link to post Share on other sites More sharing options...
kevinf80 Posted August 9, 2016 ID:1055318 Share Posted August 9, 2016 Can you turn off the wifi connection at the router, connect to the router with a cable and see if that makes any difference.. Link to post Share on other sites More sharing options...
leaftwisted Posted August 10, 2016 Author ID:1055659 Share Posted August 10, 2016 ive done that so many times, but i will humor you and do it for the eighth time. my router is not the issue. my router holds a 1gbps connection if the net provider is able to supply the package that accommodates the speed of my router and its been updated and scanned and cleaned and reset so many times im gettin sick of putting my isp info in to be truthful.and my isp has a decent speed for me,. its a matter of something chewing my bandwidth wether it be malicious.update.services. or w.e/ something is just hogging up all my damn bandwidth. and as ive sated before i keep doing things over and over and getting the same result ,NOTHING .insanity is doing the same thing over and over and expecting a different result/outcome........this sir is insanity. im not a fan of rinse and repeat it does nothing if the first three times were inconclusive. this is becomming very stressful i cant work or game or anything late at night i actually have to just cal lit quits and this is cutting into my life drastically. and causing me so many issues Link to post Share on other sites More sharing options...
leaftwisted Posted August 10, 2016 Author ID:1055660 Share Posted August 10, 2016 and my pc doesnt even have a wireless card. its Ethernet or bridge connection via router Link to post Share on other sites More sharing options...
leaftwisted Posted August 10, 2016 Author ID:1055661 Share Posted August 10, 2016 before i even came to this site and posted int his thread i had done a good 67% of what u told me to do. i had most of the programs u told me to get as i do tech work myself....this is very vexing,as im not a professional and am only slightly educated in partial areas of computing and coding and programming. most of it is very basic scanning and diagnostics and it always comes back with nothing. and i know for a fact my rig can handle what i throw at it its not a hardware issue as im seeing nothing to state so.. Link to post Share on other sites More sharing options...
kevinf80 Posted August 10, 2016 ID:1055667 Share Posted August 10, 2016 I find nothing of note on your PC to give cause to your problem, also your router has had a firmware update and change of security password/login info... i did not realize you only have a cable connection to the router, my mistake... Your router may still have wireless potential, if so it will broadcast its presence to any system that is in reach. Please do not believe that anything you try will humor me, that does not happen.... I am not here for that reason. I do understand your frustration, but as it stands I cannot give you a reason for the bandwidth destruction that happens at a specific time... I have nothing left to try... We do not find any malware/infection so maybe you should open a thread at General PC Help section..... Thank you, Kevin. Link to post Share on other sites More sharing options...
leaftwisted Posted August 10, 2016 Author ID:1055678 Share Posted August 10, 2016 i do not think you are here for comical reasons. and i apreciate the help thus far. when i say ill humor u it means ill do as said even though ive done so previously .this was not meant as an personal or indirect attack. my apologies .ill take a look into blleping comps or techguy or tomshardware. thanks. Link to post Share on other sites More sharing options...
kevinf80 Posted August 10, 2016 ID:1055713 Share Posted August 10, 2016 I`ll post to our private forum see if one of the other guys will have a look at the thread, maybe i`m missing something obvious.... Cheers, Kevin Link to post Share on other sites More sharing options...
leaftwisted Posted August 11, 2016 Author ID:1055790 Share Posted August 11, 2016 that would be awesome. thanks kevin!! Link to post Share on other sites More sharing options...
kevinf80 Posted August 11, 2016 ID:1055891 Share Posted August 11, 2016 Had a reply to my request in private forum, can you supply the following information: Who is your ISP What is their service What is the Make and Model of the equipment used to access the Internet. ( Modem, Modem+Router, MiFi, etc ) Link to post Share on other sites More sharing options...
leaftwisted Posted August 13, 2016 Author ID:1056278 Share Posted August 13, 2016 ISP: Vianet Service: PPOE ? co-res dsl.( not sure what was meant of this.) Modem :comtrend CT modem wireless router: D-link DIR-835 Link to post Share on other sites More sharing options...
kevinf80 Posted August 13, 2016 ID:1056280 Share Posted August 13, 2016 Thanks for the update/information. @AdvancedSetup will be taking over your thread, I`m just a total loss why your connection should behave as it does... Cheers, Kevin.... Link to post Share on other sites More sharing options...
leaftwisted Posted August 13, 2016 Author ID:1056283 Share Posted August 13, 2016 sounds good . ill keep posted on here.or is there another forum is should direct myself to? Link to post Share on other sites More sharing options...
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