reinstalled wimdows

[jimeast123]

I recently reinstalled windows and apparently didn't do a real good job of backing up stuff.  I have a 3 user license under the name Jim East I need it now, thanks.

 

[daledoc1]

Hello and , @jimeast123:

If you originally purchased your license from the Malwarebytes online store, then the license information would have been sent to you in a confirmation email from the e-commerce partner, cleverbridge.
If you no longer have that email, a hard copy thereof, or another record of your license information, then you'll need to contact cleverbridge for that info -- they can look it up for you.
There are several ways to reach them, but you may wish to start HERE - that is probably the fastest way to get the information.
You may also wish to contact the Malwarebytes Help Desk HERE.

If you purchased from a different online vendor, then you will probably need to contact them.
If you purchased MBAM on a boxed CD, then the information will be somewhere in the box (e.g. CD sleeve).

Please let us know if this resolves your issue.

Thank you,

[jimeast123]

I'll look for that thanks

 

[jimeast123]

I bought it on 9/215 my email records don't go back that far.

 

[daledoc1]

Hi:

If you purchased from the Malwarebytes online store and you no longer have the confirmation email, a hard copy thereof, or another record of your license information, then you'll need to contact cleverbridge for that info -- they can look it up for you.
There are several ways to reach them, but you may wish to start HERE - that is probably the fastest way to get the information.
You may also wish to contact the Malwarebytes Help Desk HERE (please be patient, as today is a holiday in the U.S.).

If you purchased from a different online vendor, then you will probably need to contact them.
If you purchased MBAM on a boxed CD, then the information will be somewhere in the box (e.g. CD sleeve).

Thanks again,

[jimeast123]

I'm at cleaverbridge, I clicked one of their links it took me to a malicious site

[jimeast123]

I clicked on "support for malware bytes"  and the free version of mb I now have installed blocked it saying it's a malicious site.  Ironic. no?

 

[daledoc1]

Looks as if you may have been misdirected by typing the wrong address -- it's "cleverbridge", not "cleaverbridge".

See here:

https://support.malwarebytes.com/customer/en/portal/articles/1835295-how-do-i-obtain-my-license-information-and-or-confirmation-email-?b_id=6438

Try this link: http://www.cleverbridge.com/342/?scope=cusecolp

Or this link: https://www.cleverbridge.com/?scope=cuseco&progress=customersupport

EDIT: Or the Malwarebytes help desk

OR, there is one other potential workaround.

If you have one of those "up to 3 PC" licenses, you can open the MBAM GUI on one of the other 2 computers in the household.  Then, click "My Account".  That should display the full info.

Thanks,

Edited July 4, 2016 by daledoc1
added help desk link

[daledoc1]

4 minutes ago, jimeast123 said:

I clicked on "support for malware bytes"  and the free version of mb I now have installed blocked it saying it's a malicious site.  Ironic. no?

 

Sorry, I don't know what you're clicking.

I have just tested ALL of the links I have provided and they all connect properly to the correct site.

Perhaps clear your browser cache, history and cookies and close out your browser session, then try again with the links I provided.

If you are still redirected, then there's a chance you might be infected or have a hijacked router or DNS issue.

Thanks

[jimeast123]

If you go to http://www.cleaverbridge.com/  click malware bytes then click support for malwarebytes it takes you where it says it will take you   www.startechhub247.com/mbam.html‎   I haven't been hijacked cleaverbridge looks like the kind of company you really don't to keep.

 

[daledoc1]

13 minutes ago, daledoc1 said:

Looks as if you may have been misdirected by typing the wrong address -- it's "cleverbridge", not "cleaverbridge".

See here:

https://support.malwarebytes.com/customer/en/portal/articles/1835295-how-do-i-obtain-my-license-information-and-or-confirmation-email-?b_id=6438

Try this link: http://www.cleverbridge.com/342/?scope=cusecolp

Or this link: https://www.cleverbridge.com/?scope=cuseco&progress=customersupport

EDIT: Or the Malwarebytes help desk

OR, there is one other potential workaround.

If you have one of those "up to 3 PC" licenses, you can open the MBAM GUI on one of the other 2 computers in the household.  Then, click "My Account".  That should display the full info.

Thanks,

 

[daledoc1]

4 minutes ago, jimeast123 said:

If you go to http://www.cleaverbridge.com/  click malware bytes then click support for malwarebytes it takes you where it says it will take you   www.startechhub247.com/mbam.html‎   I haven't been hijacked cleaverbridge looks like the kind of company you really don't to keep.

 

Typo

Typo

Please re-read my posts and use the links I provided.

If that does not work for you, then there there may be a problem with your system.

It is CLEVERBRIDGE, not cleaverbridge. But there is no need for you to type the address.  I have given you the official links.

Thanks again,

 

Edited July 4, 2016 by daledoc1

[AdvancedSetup]

Hello @jimeast123

The link you provided is not the correct link and not the one that @daledoc1 provided you. As she also mentioned, you can contact our Support Desk and someone will provide you with direct support for your issue.

Thank you

Ron