License failed to activate

[VVG]

Hi,

 

I've installed the latest version of the MBARW (0.9.16.484), when starting the program I receive the message that the license failed to activate.

 

I have followed the instructions you gave in other topics, but no change:

if a conventional Windows restart to the Normal boot mode has/does not resolve(d) the reported issue, please consider a clean re-install of MBARW Beta:

1. Close all open Windows applications followed by a conventional Windows based uninstall of Malwarebytes Anti-Ransomware.
2. If MBARW Beta was uninstalled successfully, the following directories will have been deleted from a typical Windows 64-bit system:
 
                             C:\Program Files\Malwarebytes\
                             C:\ProgramData\Malwarebytes Anti-Ransomware\
                             C:\ProgramData\MBAMService\

3. If any of the above directories remain, please delete them manually.  If necessary, any remaining/uninstalled directory may be deleted in the Windows Safe mode.
4. Execute a conventional Windows restart to the Normal Windows boot mode and log-in through an Administrator's account. <===IMPORTANT!
5. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the MBARW Introduction topic.
6. Right-click the MBARW_Setup.exe file and left-click Run as administrator from the context menu.
7. Upon a successful installation, please restart the computer in a conventional manner to the Windows Normal boot mode.

 

I have attached the zip-files for your review.

 

Please advise

logs.zip

Malwarebytes Anti-Ransomware1.zip

[VVG]

To add to the confusion: after the clean reinstall, it turns out that the directory C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware is empty.

[1PW]

Hello VVG and

If the license has filed to activate, it is not unusual for the C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware directory to be empty.

For the free embedded MBARW Beta license to activate, and normal subsequent operations, a permanent path must exist between the MBARW Beta program, its files, and any URLs within the following Internet domain names:

                        mwbsys.com  and  malwarebytes.org

Please insure that if any sort of proxy setting, HOSTS file entry, web filter/third party firewall applications are in use, that the above are regarded as Trusted.

A 3rd party security application may require the following permanent file exclusion:

             %ProgramFiles%\Malwarebytes\Anti-Ransomware\MBAMService.exe

Only if the MBARW Beta license still will not activate, please attach the following .zip archive files in a reply to this topic:

Create a zipped archive of the directory C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\
Create another zipped archive of the directory C:\ProgramData\Malwarebytes\MBAMService\logs\

Thank you for participating in the MBARW Beta testing program and your valued feedback.