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Install, uninstall, and activation problems with Malwarebytes Anti-Malware Premium and Anti-Ransomware beta. Can you help? My two files are attached below. History: Malwarebytes Anti-Malware Premium; Win 10 - 64 -- This was running correctly since original installation Feb 2016. I installed Malwarebytes Anti-Ransomware beta a few days ago, and this would not install properly. I tried to uninstall which caused more problems. I finally had to resort to Revo Uninstaller to delete both Malwarebytes products. I then ran the mb-check and FRST64 per these instructions below including the reboots (your staff - DCollins, posted today). ------start---- mbam-clean does not support MB3 at this time, and can cause issues like this. Before we go further, please perform the following steps so we can verify things are cleaned up properly. Inside of control panel, uninstall any existing versions of Malwarebytes that are on the computer and reboot Please download the attached fixlist.txt file and save it to your desktop Then download Farbar Recovery Scan Tool from here http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ and save it to your desktop. Note: You need to run the version compatible with your system. **After you click the Download Now 64-bit, or the Download Now 32-bit, another page will open — DO NOT CLICK ANY ADDITIONAL 'download now' buttons, just wait and look toward the bottom of your browser for the option to Run or Save. Click Save. Double-click to run it. When the tool opens click Yes to the disclaimer. Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway. Click the Fix button, it may prompt you to restart, which you should do if asked When the process has finished, it will save a log in the same directory the tool was run from named fixlog.txt Reboot the computer Please download mb-check from the following url: https://downloads.malwarebytes.org/file/mb3_check Run mb-check, which will create a file named mb-checkResult.txt on your desktop Please upload the following two files mb-checkResult.txt fixlog.txt This will help us verify that everything is removed properly so we can start from a clean slate ------------end---- What do you see in the log files. Can I reinstall? Other caveats or instructions? mb-checkResult.txt Fixlog.txt
Hi, I've installed the latest version of the MBARW (0.9.16.484), when starting the program I receive the message that the license failed to activate. I have followed the instructions you gave in other topics, but no change: if a conventional Windows restart to the Normal boot mode has/does not resolve(d) the reported issue, please consider a clean re-install of MBARW Beta: 1. Close all open Windows applications followed by a conventional Windows based uninstall of Malwarebytes Anti-Ransomware. 2. If MBARW Beta was uninstalled successfully, the following directories will have been deleted from a typical Windows 64-bit system: C:\Program Files\Malwarebytes\ C:\ProgramData\Malwarebytes Anti-Ransomware\ C:\ProgramData\MBAMService\ 3. If any of the above directories remain, please delete them manually. If necessary, any remaining/uninstalled directory may be deleted in the Windows Safe mode. 4. Execute a conventional Windows restart to the Normal Windows boot mode and log-in through an Administrator's account. <===IMPORTANT! 5. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the MBARW Introduction topic. 6. Right-click the MBARW_Setup.exe file and left-click Run as administrator from the context menu. 7. Upon a successful installation, please restart the computer in a conventional manner to the Windows Normal boot mode. I have attached the zip-files for your review. Please advise logs.zip Malwarebytes Anti-Ransomware1.zip