Chris635 Posted May 12, 2016 ID:1039539 Share Posted May 12, 2016 Hi all, I have been having a problem with outlook 2016 disconnecting from exchange server. If I un-check malicious website protection in malwarebytes it connects back up. I can then re-enable malicious website protection. The timing for this seems random. Any ideas what is causing this? Link to post Share on other sites More sharing options...
daledoc1 Posted May 13, 2016 ID:1039656 Share Posted May 13, 2016 Hello and , @Chris635: We'll need to wait for @AdvancedSetup or someone else with some networking expertise to weigh in. Perhaps it's some sort of proxy issue? Also: is this a work/business computer, by any chance? In order to better assist you, it would help to have a bit of basic system information. To that end, please follow the steps in this pinned topic and attach all 3 diagnostic logs to your next reply in this thread: Diagnostic Logs The 3 logs are FRST. txt, Addition.txt and CheckResults.txt Thank you, Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 13, 2016 Root Admin ID:1039734 Share Posted May 13, 2016 Hi @Chris635 Please post the requested logs and I'll take a look and see if I can find anything odd there. What OS are you running. Is this a server or a workstation client? Is it in a business or a home system? Thanks Link to post Share on other sites More sharing options...
Chris635 Posted May 13, 2016 Author ID:1039739 Share Posted May 13, 2016 I am on Windows 10 64 bit, Home System. I have Office 2016 Professional Plus 2016 installed. I kept having the intermittent problem with disconnections from exchange server. Like I said, the timing for this was extremely random. I have two other email services linked to outlook (both Gmail), they worked fine. I couldn't figure it out. So I Uninstalled office 2016 and installed office 2010...same thing happened. So I reinstalled office 2016, researched the problem on line, and found several people complaining about this and ran across a post about disabling malicious website blocking in malwarebytes..and that did the trick every time. It hasn't occurred now for about 24 hours or so. Thanks for the help in figuring this out. Addition.txt FRST.txt CheckResults.txt Link to post Share on other sites More sharing options...
Chris635 Posted May 13, 2016 Author ID:1039755 Share Posted May 13, 2016 Okay, I just re installed anti exploit, and a few minutes later I notice the problem again. Here are some screen shots and new logs. Once the connection was re-established to the exchange server, I turned malicious website protection back on. CheckResults.txt Addition.txt FRST.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 13, 2016 Root Admin ID:1039762 Share Posted May 13, 2016 Not really seeing anything in the logs that would trigger a block. Can you please go to History of MBAM and copy/paste the protection log from when this block is going on. The same for MBAE if you could post it's log to please. The logs do seem to indicate that your System Restore is off. Please double check on that and make sure you can create System Restore Points or not and let me know. Thanks Link to post Share on other sites More sharing options...
Chris635 Posted May 14, 2016 Author ID:1039779 Share Posted May 14, 2016 I have a MBAM log. MBAE doesn't have anything. Log protection events were clicked off. malwarebytes log.txt Link to post Share on other sites More sharing options...
Chris635 Posted May 14, 2016 Author ID:1039781 Share Posted May 14, 2016 This should happen again in 24 hrs or so. Also I turn off system restore. I use a program for daily images and file backups Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 14, 2016 Root Admin ID:1039792 Share Posted May 14, 2016 What program are you using for imaging? Have you tested it doing restores to verify it works? Please check on your Norton antivirus and see if you can disable their web blocking mechanism. It might be that it's conflicting with ours? Let me know what you find please. Ron Link to post Share on other sites More sharing options...
Chris635 Posted May 14, 2016 Author ID:1039799 Share Posted May 14, 2016 6 minutes ago, AdvancedSetup said: What program are you using for imaging? Have you tested it doing restores to verify it works? Please check on your Norton antivirus and see if you can disable their web blocking mechanism. It might be that it's conflicting with ours? Let me know what you find please. Ron Yes...uuhhmm I've had to test it several times!!!LOL! I use macrium reflect. Also I just put norton back up here (for testing). I was using windows defender. Same thing happened. I have also checked this against thunderbird..no problems at all, my hotmail and both gmail accounts work fine through it. I started having this problem in janaury. I have done several re installs of windows 10 since then, with the same results. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 14, 2016 Root Admin ID:1039803 Share Posted May 14, 2016 I'll check with QA and see. I know they said they were having trouble reproducing this but think they were finally able to. Not sure there is any fix or resolution though aside from turning off the blocker. I'll post back once I hear back from them. That won't be till sometime on Monday. Please ping me on Monday if I've not replied back. Thank you Link to post Share on other sites More sharing options...
Chris635 Posted May 14, 2016 Author ID:1039967 Share Posted May 14, 2016 18 hours ago, AdvancedSetup said: I'll check with QA and see. I know they said they were having trouble reproducing this but think they were finally able to. Not sure there is any fix or resolution though aside from turning off the blocker. I'll post back once I hear back from them. That won't be till sometime on Monday. Please ping me on Monday if I've not replied back. Thank you Okay..in the meantime I have turned off malwarebytes from running in real time running. Quote Link to post Share on other sites More sharing options...
Chris635 Posted May 17, 2016 Author ID:1040302 Share Posted May 17, 2016 On 5/14/2016 at 1:06 AM, AdvancedSetup said: I'll check with QA and see. I know they said they were having trouble reproducing this but think they were finally able to. Not sure there is any fix or resolution though aside from turning off the blocker. I'll post back once I hear back from them. That won't be till sometime on Monday. Please ping me on Monday if I've not replied back. Thank you Have you heard from QA today? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 17, 2016 Root Admin ID:1040304 Share Posted May 17, 2016 No, no one replied to my request. I'll ask again tomorrow during the day. Posting at night then much of the staff possibly is not seeing it. Thanks Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 17, 2016 Root Admin ID:1040469 Share Posted May 17, 2016 I've sent a couple of requests in today for feedback on this issue. Still waiting for a reply. Link to post Share on other sites More sharing options...
Chris635 Posted May 17, 2016 Author ID:1040476 Share Posted May 17, 2016 10 minutes ago, AdvancedSetup said: I've sent a couple of requests in today for feedback on this issue. Still waiting for a reply. Okay thanks again for your help. Link to post Share on other sites More sharing options...
Chris635 Posted May 17, 2016 Author ID:1040481 Share Posted May 17, 2016 Some extra info here. This what happens with malwarebytes running in real time. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 18, 2016 Root Admin ID:1040519 Share Posted May 18, 2016 Interesting. Let's have a bit more of a look at your networking stack. Please download MiniToolBox save it to your desktop and run it. Checkmark the following check-boxes: Flush DNS Report IE Proxy Settings Reset IE Proxy Settings Report FF Proxy Settings Reset FF Proxy Settings List content of Hosts List IP configuration List Winsock Entries List last 10 Event Viewer log List Installed Programs List Devices List Users, Partitions and Memory size. List Minidump Files Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using Reset FF Proxy Settings option Firefox should be closed. Link to post Share on other sites More sharing options...
Chris635 Posted May 18, 2016 Author ID:1040583 Share Posted May 18, 2016 Here ya go. MTB.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 18, 2016 Root Admin ID:1040672 Share Posted May 18, 2016 Instead of taking your DNS from your router and probably your ISP can you add the Google Public DNS to your system and then see if you still have issues with Outlook being blocked when MBAM Web blocker is running. https://developers.google.com/speed/public-dns/ Link to post Share on other sites More sharing options...
Chris635 Posted May 18, 2016 Author ID:1040694 Share Posted May 18, 2016 I am using Opendns. It is set through the router. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 18, 2016 Root Admin ID:1040699 Share Posted May 18, 2016 Okay. Well that should work but no harm in trying the Google Public DNS temporarily in your network settings. Can always switch it back when done testing Link to post Share on other sites More sharing options...
Chris635 Posted May 18, 2016 Author ID:1040700 Share Posted May 18, 2016 I'll give it a shot. It will be some time before I get back to you, maybe a few days. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 18, 2016 Root Admin ID:1040717 Share Posted May 18, 2016 Okay, let me know when you get back Link to post Share on other sites More sharing options...
Chris635 Posted May 29, 2016 Author ID:1042601 Share Posted May 29, 2016 Okay, so I tried googles dns for several days...no problem. Back to opendns...no problems. Updated office 2016, 24 hrs later problem started again, disabled malicious website protection..outlook started working. Restarted my system and now for 24 hours straight no problems. I don't know, this is just incredibly random. I think this will be hard to lock down, without any consistency. Link to post Share on other sites More sharing options...
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