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Malwarebytes Will Detect Adware/Malware But Won't Delete It


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The problem is I scan for malware with Malwarebytes, then I hit the remove selected items button and everything is checked, and it will have to restart my computer. Then when I log back in and run Malwarebytes again the adware/malware is still there. Please help, thanks.

Note: This is for Malwarebytes on Mac

 

 

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  • 2 weeks later...
  • Staff

Hi,

I apologize for the delay getting back to you, I only just found this question.

If those items are Genieo files, the Genieo folks found a way to prevent us from deleting their files. We've fixed that now, and there's a beta available with that fix in place. If you'd like to try it, you can find it here:

 

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  • 4 weeks later...

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