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  1. When reviewing the results of the scan I click "Quarantine". Then I have a choice of Cancel, Always Ignore, or Ignore Once. Are the items quarantined ? I am unable to determine this from the interface even though in the options or settings the slider says "Always Quarantine". How do I delete the Quarantined items? The interface needs some work to eliminate confusion. Not sure I like this new layout. When I close the scan results the message says the items will stay on my computer. Huh ??? Very confusing.
  2. when i re-install Malwarebytes (with premium trial ) it turn into the free version and then deletes itself please help !
  3. I am running Malwarebytes Premium version 3.7.1. On a Windows 10 Pro desktop machine. Windows update says Windows is up to date.I have a small SSD drive that includes my operating system and my Malwarebytes Premium program folder. There are many ".tmp" in the C:\Program File\Malewarebytes\Anti-Malware folder adding up to more than 15 MB. I am unable to delete any of these files even though none of these files have been accessed since May 2017 according to Windows File Explorer. When I try to delete any of them I get a message that I need administrator permission to delete the files. I am logged on as an administrator yet every time I try to delete any of them I get the same message denying me permission to delete these tmp file from 2017.
  4. I'm running Windows 7 on my laptop. It recently started behaving strangely by attempting to delete every file I click on. The "Are you sure you want to move this file to Recycle Bin" pop up appears. When I attempt to close it,multiple pop ups appear with each attempt to close. It's to such an extent that you can't do anything practical on the machine for about 10 minutes as you try to close literally hundreds of Recycle Bin pop dialog boxes. Any help with this is greatly appreciated as I'm stuck right now
  5. Can I delete ALL of the registers, programs, keys that the ADW cleaner found in the Scan process. Good afternoon! Tell me, can I delete ALL of the registers, programs, keys that the ADW cleaner found in the Scan process. Those. Will this harm my PERSONAL data on my computer? Will there be any addblock ad extensions in the browser? I attach the LOG of the scan result to the ADW cleaner. Thank you, I await your reply. Sincerely, New User.
  6. Hi, my client just gave me his laptop for basic repair. There is one issue though, when I want to remove the TEST account created there, it will, but after restart it's back. Same thing is, when I delete password for certain user, it will be deleted as long as I don't restart the computer. I tried clean boot + all the things listed here: https://www.sevenforums.com/tutorials/181036-user-account-delete.html + sfc /scannow + all MB products I don't have a clue what's going on and where are these users stored. I don't wanna reinstall that much. I alsto noticed, that when I set, after deleting that account, to restart computer into safe mode, the account stays deleted until next restart without it. Weirdest issue of all times, but something is pretty broken. Roman
  7. Hey there everybody. I apologize if this has already been answered, but I wanted to get your advice on something as I have more than one question. My computer has been popping up with the black screen displaying "taskeng.exe" very quickly, and then it goes away. It usually only does this a bit after starting up and sometimes after opening Chrome. I looked this up and some people say it's fine, others say it could be a sign of a virus/spyware. I did open up task scheduler, go to the task scheduler library, and disabled a task called "User_Feed_Synchronization" after being advised to do so on a Microsoft forum regarding taskeng.exe issues. But apparently that didn't help, because I saw it again? Today I ran a scan with Malwarebytes and 6 threats were detected. I quarantined them, but have not deleted them yet. Should I? Do you think that would help my taskeng.exe problem? Problem is, after I did this scan, the taskeng.exe popup still came after the scan's restart. I will post my results here. Do you think the taskeng.exe is a virus, or don't worry about it? To anyone who replies, thank you so much!!! -Scan Summary- Scan Type: Custom Scan Result: Completed Objects Scanned: 227556 Threats Detected: 6 Threats Quarantined: 6 Time Elapsed: 12 hr, 5 min, 0 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 3 PUP.Optional.ASK, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2FA28606-DE77-4029-AF96-B231E3B8F827}, Quarantined, [478], [341071],1.0.4030 PUP.Optional.ASK, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2FA28606-DE77-4029-AF96-B231E3B8F827}, Quarantined, [478], [341071],1.0.4030 PUP.Optional.ASK, HKU\S-1-5-21-470504079-2056641531-4023931026-1000\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2fa28606-de77-4029-af96-b231e3b8f827}, Quarantined, [478], [341071],1.0.4030 Registry Value: 3 PUP.Optional.ASK, HKU\S-1-5-21-470504079-2056641531-4023931026-1000\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2fa28606-de77-4029-af96-b231e3b8f827}|URL, Quarantined, [478], [341071],1.0.4030 PUP.Optional.ASK, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2fa28606-de77-4029-af96-b231e3b8f827}|URL, Quarantined, [478], [341070],1.0.4030 PUP.Optional.ASK, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2fa28606-de77-4029-af96-b231e3b8f827}|URL, Quarantined, [478], [341070],1.0.4030 Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 0 (No malicious items detected) Physical Sector: 0 (No malicious items detected)
  8. Hello, How do I delete a forum topic I started? Thanks
  9. I did a full scan and got to much threats (12,190) is it safe to quarantine and delete them? Will it cause any problems to my pc or to some apps on it? result text attached. Please help me. Malwarebytes thrests scan results.txt
  10. I was doing scan with jrt and the logs it gave me said it couldnt delete some files in the temporary internet files folder. All of the files had a Content.IE5 on them. Could this maybe a sign of infection?
  11. Hi! I've been trying to uninstall this program as it doesn't work but I've been having a lot of trouble with it. For example I get a couple of error messages which I will screenshot and include in this post. If anyone could help me with removing this program (and maybe even telling me of any anti-malware program that works for them?) that'd be really great! -Nicole
  12. Hi! Some strange malwares are still coming back after the removal. I scanned with AdwCleaner, Mlawarebytes Anti-Malware (Free and trial for MB 3 Premium) Which are contanty appearing are: adware.ELEX and BIT files (AdwCleaner). While I was checking some files I found ACLMInstaller. I never saw it before so, I don't know if it is a safe archieve or not. Also, I recently received a notification: Site Blocked. It was the next: dubailyfestyleap (Which I don't know and I don't mind to enter there as well...) The thing is, I don't know how, I cannot delete this virus/malware/adware completely, after I scann they get deleted and the next scann there are more. How can I fix this? If you need more info please ask me to. (sorry for my english).
  13. Hi, where does the quarantined files go? If it's kept in the system, where can I access the file folder to delete it? If I were to reinstall MalwareBytes, will it delete the files automatically, because I don't want any infected files lingering in my PC.
  14. Background information: I hold a lifetime Malwarebytes Anti-Malware license. I am trying to upgrade to Malwarebytes 3.0.5 from Malwarebytes Anti-Malware. I also have Malwarebytes Anti-Exploit installed in my machine which got uninstalled automatically while upgrading. Problem statement: Since Malwarebytes 3.0 was unable to upgrade & register properly the first time, i tried reinstalling it several times and register it but it did not work. So, i thought to do a clean install but that did not work either as the files "mbae64.sys" and "mbamchameleon.sys" were not getting deleted. Note: I also have Comodo Internet Security installed. HWINFO.txt
  15. I did a full scan a while ago and am wondering if it is ok to delete what was found (registry keys and files). Log below: Malwarebytes Anti-Malware www.malwarebytes.org Scan Date: 9/2/2016 Scan Time: 9:53 PM Logfile: Malwarebytes Log 9-2-16.txt Administrator: Yes Version: 2.2.1.1043 Malware Database: v2016.09.02.10 Rootkit Database: v2016.08.15.01 License: Free Malware Protection: Disabled Malicious Website Protection: Disabled Self-protection: Disabled OS: Windows 10 CPU: x64 File System: NTFS User: Thomas Scan Type: Threat Scan Result: Completed Objects Scanned: 331808 Time Elapsed: 48 min, 15 sec Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Enabled PUM: Enabled Processes: 0 (No malicious items detected) Modules: 0 (No malicious items detected) Registry Keys: 19 PUP.Optional.OpenCandy, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{47A1DF02-BCE4-40C3-AE47-E3EA09A65E4A}, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\CLASSES\INTERFACE\{47A1DF02-BCE4-40C3-AE47-E3EA09A65E4A}, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{47A1DF02-BCE4-40C3-AE47-E3EA09A65E4A}, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{47A1DF02-BCE4-40C3-AE47-E3EA09A65E4A}, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\CLASSES\WOW6432NODE\CLSID\{47A1DF02-BCE4-40C3-AE47-E3EA09A65E4A}, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{B9D64D3B-BE75-4FA2-B94A-C4AE772A0146}, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\CLASSES\TYPELIB\{1112F282-7099-4624-A439-DB29D6551552}, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\CLASSES\INTERFACE\{FA7B2795-C0C8-4A58-8672-3F8D80CC0270}, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{FA7B2795-C0C8-4A58-8672-3F8D80CC0270}, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{FA7B2795-C0C8-4A58-8672-3F8D80CC0270}, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\WOW6432NODE\CLASSES\TYPELIB\{1112F282-7099-4624-A439-DB29D6551552}, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\CLASSES\WOW6432NODE\TYPELIB\{1112F282-7099-4624-A439-DB29D6551552}, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\CLASSES\OCComSDK.ComSDK.1, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\CLASSES\OCComSDK.ComSDK, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\WOW6432NODE\CLASSES\OCComSDK.ComSDK, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\CLASSES\WOW6432NODE\OCComSDK.ComSDK, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\WOW6432NODE\CLASSES\OCComSDK.ComSDK.1, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\CLASSES\WOW6432NODE\OCComSDK.ComSDK.1, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\CLASSES\WOW6432NODE\CLSID\{B9D64D3B-BE75-4FA2-B94A-C4AE772A0146}, Quarantined, [2c3699d49bff092d72841841709432ce], Registry Values: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Folders: 0 (No malicious items detected) Files: 5 PUP.Optional.OpenCandy, C:\Users\Thomas\AppData\Local\Temp\HYDACED.tmp.1455647699\HTA\install.1455647699.zip, Quarantined, [f86a0f5e7a20979f6393e178a163d22e], PUP.Optional.OpenCandy, C:\Users\Thomas\AppData\Local\Temp\HYDACED.tmp.1455647699\HTA\3rdparty\OCComSDK.dll, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, C:\Users\Thomas\AppData\Local\Temp\HYDACED.tmp.1455647699\HTA\3rdparty\OCSetupHlp.dll, Quarantined, [c89ad39a4c4e979f7454ef9a4cb8f40c], PUP.Optional.OpenCandy, C:\Users\Thomas\AppData\Local\Temp\HYDE964.tmp.1453073463\HTA\install.1453073463.zip, Quarantined, [a1c10469cfcb2610599d64f5b54f936d], PUP.Optional.OpenCandy, C:\Users\Thomas\AppData\Local\Temp\HYDE964.tmp.1453073463\HTA\3rdparty\OCComSDK.dll, Quarantined, [ec766d00c1d949ed5a9cb1a802020df3], Physical Sectors: 0 (No malicious items detected) (end)
  16. The problem is I scan for malware with Malwarebytes, then I hit the remove selected items button and everything is checked, and it will have to restart my computer. Then when I log back in and run Malwarebytes again the adware/malware is still there. Please help, thanks. Note: This is for Malwarebytes on Mac
  17. With the most recent update I also had Malwarebytes add a Desktop shortcut (I don't remember if that option was selected by default or I selected it). Today I tried deleting the shortcut but I get this error (oddly, the location it references is to Malwarebytes itself, not the Desktop shortcut; also it should be noted that I am on an Administrator account): Things I've tried (without success): - Putting in Recycle Bin. - Shift+Del permanent deletion. - Running cmd as an Administrator and attempting to delete through there. 1) The shortcut isn't even listed when you use 'dir'; 2) I tried deleting it anyway but it didn't do anything (because it couldn't be found). - Malwarebytes FileASSASSIN - Right-click > Properties > Security tab > tried changing owner, but I receive this error:
  18. Yesterday, I noticed that I could not launch my VPN program, Faceless.ME (which uses OpenVPN, I think). It went missing from my PC overnight, and was first noticed when my start menu link referenced a deleted executable. I tried downloading the software, but ALAS! I could not download it! Firefox reported the download contains no data. I then proceeded to download the EXE from my phone successfully. I transfered it to my PC and upon trying to launch it, the EXE was gone! YES gone! Additionally, I tried downloading mediaget at http://mediaget.com/download.php and received a blank page on visiting the URL. PC is running Avast. Malwarebytes found nothing. Attached my GMER log: gmr.log
  19. Hello. So I saw this site before and saw how professional some of the malware helpers were so I thought I would give it a try today because my brother got my PC infected with viruses. A lot of the virus encounters ive had are related to the google chrome browser and the most annoying one I cannot get rid of is one where is asks me to download a java update and tries to download a set up from "b1.zjkkqt. com" or just "zjkkqt. com" please help. I ran the malwarebytes scanner and quarantined 59 files but the problem is not gone. I just ran a frst so here we go. FRST.txt
  20. Durring the upgrade install I accidentally allowed for a MBAM desktop ICON to be created that I did not want. Now I can't delete it, move it or change the permissions so I can. I'm the only user and this makes no sense to me. Any idea how to get rid of the desktop ICON?
  21. All, I got a notification from Windows Defender that somehow I got infected with Malware-win32/Caphaw. I downloaded Malwarebytes and ran a scan, and was shown the following items, which were quarantined (please see the attached screenshot) Are these ok to delete? Thank you!
  22. Hi. Currently my external harddrive and several USB's are infected with this folder.exe nonsense. The only thing which works to counteract this at the moment has been to disable virus protection programs (mb, avg). I have tried removing the virus with mb. However malwarebytes just deletes the entire folder with it. Is there a way in which I am able to remove the virus without deleting all my files and contents of folders. I have tried several ways I've found online and none seem to work, all from random sites. Hopefully someone here is able to provide some help. Thanks
  23. I'm worried something is wrong with my computer please help me. I am unable to remove a deleted Administrator accounts temp folder. A white box that pops up after everything is loaded what when computer is shutdown Firefox high procces useage while sitting on bing search webpage Longer then avg startup times Thanks for looking. FRST.txt Addition.txt
  24. Hey everybody! I've a problem. I accidently downloaded a program called SmartPcCleaner. It's impossible to delete.There are a lot of video about it.They said it's a fake program and it's causes viruses.I'd like to know how to delete it. (Sorry for my gramar)
  25. Hi there, So, somehow I managed to get Scorpion Saver on my computer. I've gotten most of the virus deleted by now because there are no noticeable folder and registry keys, but Scorpion Saver is still in my Programs and Features folder. I've tried to uninstall the program through control panel, but that doesn't. I'm stumped for ideas and figured actually asking someone would be the best. Can anyone help?
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