IP blocking specific to one user account

[MM658]

I am running MBAM Premium on Windows 10 Home.

On  March 29, MBAM logged the following:

   <record severity="debug" vendor="Trojan.Injector" LoggingEventType="0" datetime="2016-03-29T09:04:34.272474-04:00" source="Protection" type="Detection" username="Jen" systemname="HP-2009" last_modified_tag="17a213e7-39c6-4a9d-aeab-87d650095260" subtype="Malware Protection" action="Quarantine" filename="C:\ProgramData\querc-1\querc-6.exe" hash="8cfb098494056dc91bba73a6d1318b75" malwaretype="File" message=""></record>
 

Shortly thereafter, this user account became unable to access the Bank of America website.  Each attempt to reach the site via Chrome results in:

   <record severity="debug" LoggingEventType="0" direction="Outbound" datetime="2016-03-29T09:25:42.797213-04:00" domain="" source="Protection" ip="31.184.234.21" type="Detection" port="52485" username="SYSTEM" process="C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" systemname="HP-2009" last_modified_tag="96796cca-7147-4edd-a2d3-bf99c72d6d00" subtype="Malicious Website Protection" malwaretype="IP"></record>
 

Curiously, all of the other three user accounts on this machine have no problem accessing the BoA website.

Also curiously, I installed MBAE free trial just this weekend (April 9), and the user account with the issue was subsequently unable to open Chrome at all.  The other user accounts - no problem.  Upon browsing the MBAE forums regarding the inability to open Chrome, I can state that we are not using Trusteer Rapport.  Following some recommendations provided in the MBAE forum, I disabled OS bypass ROP protection for Chrome, and Advanced Memory / Malicious Return Address for Chrome.  This enabled the user to open Chrome.  However, still getting the MBAM outbound block on 31.184.234.21 when trying to access the Bank of America website.

 

[MM658]

Forgot to add in my original post:

I've run full MBAM scans since March 29, including one today, with no detections.

[AdvancedSetup]

User assisted in another topic. Will close now.

 

[AdvancedSetup]

Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.