MBAM not running on startup, can't enable real-time protection

[calypso9]

I have a premium licensed version and these issues.

CheckResults.txt

FRST.txt

Addition.txt

[calypso9]

bump

[calypso9]

is there something more i should do in order to get some help?

[kevinf80]

Hello and welcome to Malwarebytes, Please be aware the following P2P/Piracy Warning is a standard opening reply made here at Malwarebytes, we make no accusations but do make you aware of Forum Protocol....   QUOTE If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy. Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good...

Next,

Download RKill from here: http://www.bleepingcomputer.com/download/rkill/

There are three buttons to choose from with different names on, select the first one and save it to your desktop.
 

• Double-click on the Rkill desktop icon to run the tool.
• If using Vista or Windows 7/8/10, right-click on it and Run As Administrator.
• A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
• A log pops up at the end of the run. This log file is located at C:\rkill.log. Please post this in your next reply.
• If you do not see the black box flash on the screen delete the icon from the desktop and go back to the link for the download, select the next button and try to run the tool again, continue to repeat this process using the remaining buttons until the tool runs. You will find further links if you scroll down the page with other names, try them one at a time.
• If the tool does not run from any of the links provided, please let me know.

Next,

Please download  MBam Clean and save it to your desktop.
 

• Right-click on mbam-clean.exe icon and select Run as Administrator to start the tool.
• It will ask you to reboot the machine - please do so.
• Run the cleaner tool again, re-boot when complete. <<<---do not miss this step

Download & install the newset MBAM version.

Please download Malwarebytes Anti-Malware
 

• Install the progam and select update.
• Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
• In the same tab, under PUP and PUM detections make sure it is set to Treat detections as malware.
• Click the Scan tab, choose Threat Scan is checked and click Scan Now.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

If you have lost the activation licence key information it can be located here: http://www.cleverbridge.com/342/?scope=cusecolp

Next,

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs....

Post those logs in your next reply.....

Thank you,

Kevin....

[calypso9]

I didn't find any C:/rkill.log.  Instead it saved a file to the desktop "Rkill.txt" so I'm attaching that.

 

Thank you for the help!

FRST.txt

Addition.txt

Rkill.txt

mbam scan log.txt

[kevinf80]

Apologies for the late reply, I never noticed your reply/logs... Do you still require assistance, if so re-run FRST as follows:

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt  under "Optional scan" Select scan, when done post the new logs....

Thank you,

Kevin

 

 

[AdvancedSetup]

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