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HDD Crash and Unlicensing


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Hi, first time poster.

 

I picked up a 3 license MBAM about 5 months ago and used all three licenses between the computers for my family.

 

One of the HDD crashed (Windows 7 went wonky) and now I can't boot that disc.  This means that one of my three licenses is in limbo.

 

How do I unlicense one of my licenses so I can resinstall the fully licensed verson on my new HDD?

 

Thanks!

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Hello and Welcome!

How do I transfer my Malwarebytes Anti-Malware license to a different computer?

 

That should answer your question.  Basically since your computer is out of commission, simply install the new hard drive and install your OS, then when you install Malwarebytes enter your codes to activate.  If you run into any issues with activation then you will contact support.

Just in case you need them, here is the info for activation issues...

The most efficient way to resolve activation issues is to contact the Help Desk. :)

  • If you already have a ticket at the Help Desk, please try to be patient. The Help Desk is busy, and they are also assisting users with technical support and malware cleanup cases.
    • Please do not open multiple tickets there -- doing so will slow down the process and could delay their response to you.
  • If you do NOT already have a ticket at the Help Desk, you may open one HERE.
    • Please provide the Help Desk with as much of the following information as possible (but do NOT post this sensitive information here in this forum):
      • Name of purchaser
      • Email address of purchaser
      • Date of purchase
      • cleverbridge reference number (or details about the seller, if it was NOT the Malwarebytes online store)
      • MBAM license ID and Key information
      • Screen shots of any error messages or other dialogs
  • Either way, please be sure to check your spam and junk mail folders, to verify that the emails from the Support team did not land there by mistake.
In the interim, you may wish to perform a CLEAN REINSTALL of MBAM -- the setup wizard will offer a 14-day Trial with the full, premium features, while you sort out the licensing issues. (1 Trial per PC per MBAM program version)

Alternatively, you can also send an email to support@malwarebytes.org to get help.

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