License expired but credit card already charged...

[fishmyman]

So I have had malwarebytes anti-malware for two years and there has been no problem. 

However, today i turned on my computer and it says my license has expired. 

 

When i click on renew, 
I get the following message 

 

You're all set!

You will be auto-renewed at the yearly date of your original purchase.
To view your purchase details, click here.

My credit card has also been charged but I still have the LIcense Expired pop-up. 

Please advise.

 

Thanks!

 

[1PW]

Hello fishmyman and

The most efficient way to resolve the issue is by contacting a Malwarebytes Consumer Customer Support representative through:

https://support.malwarebytes.org/customer/portal/emails/new?b_id=6400

Please provide as much of the following licensing detail as possible:

• A brief but detailed account of the issue.
• Purchaser's name.
• Email address of purchaser.
• Cleverbridge Reference Number. (or details about the seller, if it was NOT the Malwarebytes online store)
• MBAM License ID and Key.
• Screen grab of error message or dialog boxes.

Thank you for your patience and understanding.