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License expired but credit card already charged...

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So I have had malwarebytes anti-malware for two years and there has been no problem. 

However, today i turned on my computer and it says my license has expired. 


When i click on renew, 
I get the following message 


You're all set!

You will be auto-renewed at the yearly date of your original purchase.
To view your purchase details, click here.

My credit card has also been charged but I still have the LIcense Expired pop-up. 

Please advise.




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Hello fishmyman and :welcome:

The most efficient way to resolve the issue is by contacting a Malwarebytes Consumer Customer Support representative through:


Please provide as much of the following licensing detail as possible:

  • A brief but detailed account of the issue.
  • Purchaser's name.
  • Email address of purchaser.
  • Cleverbridge Reference Number. (or details about the seller, if it was NOT the Malwarebytes online store)
  • MBAM License ID and Key.
  • Screen grab of error message or dialog boxes.

Thank you for your patience and understanding.

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