Cannot install Malwarebytes (could not call proc) + Some Malwares

[Elyrr]

Hello,

I do this topic because a friend, that i help with TeamViewer, has some issues with the installation of Malwarebytes, an error appears and say "could not call proc".

There is some malwares in his computer, and i think that the dnsapi.dll is infected, he can't launch some applications, like Skype or TeamSpeak. Also, he has some issues when he is on Internet, there is a lot of publicities and i tried my best to help him but the malwares are still here.

 

Sorry if i don't speak english very well, i'm french.

 

 

[Elyrr]

I totally forgot, he has Windows 10. 

[kevinf80]

Hello and welcome to Malwarebytes,

Please be aware the following P2P/Piracy Warning is a standard opening reply made here at Malwarebytes, we make no accusations but do make you aware of Forum Protocol....

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good...
 

Download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

• Double-click to run it. When the tool opens click Yes to disclaimer.
  (Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
• Make sure Addition.txt is checkmarked under "Optional scans"
• Press Scan button to run the tool....
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  
• The tool will also make a log named (Addition.txt)  Please attach those logs to your reply.
  

 

Post those logs....

 

Thank you,

 

Kevin..
 

[Elyrr]

Here are the files.

Addition.txt

FRST.txt

[kevinf80]

Open FRST one more time. type or copy dnsapi.dll into the text field press search, post that log....

[Elyrr]

Here is the log.

Search.txt

[kevinf80]

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

 

Next,

 

Download Malwarebytes Anti-Malware to your desktop.

• Double-click mbam-setup and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to the following:
• Launch Malwarebytes Anti-Malware
• A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
• Click Finish.
• On the Dashboard, click the 'Update Now >>' link
• After the update completes Select > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
• Now select > Scan > Threat scan > Scan now
• When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
• In most cases, a restart will be required.
• Wait for the prompt to restart the computer to appear, then click on Yes.
  

To get the log from Malwarebytes do the following:

• Click on the History tab > Application Logs.
• Double click on the scan log which shows the Date and time of the scan just performed.
• Click Export > From export you have three options:
  
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt)        - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
    XML file (*.xml)      - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
  
• Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…
  

 

Next,

 

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs....
 

Post those logs....

 

Thank you,

 

Kevin

Fixlist.txt

[AdvancedSetup]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!