Unable to Load Anti-Rootkit Driver Errors When I Log into Admin Mode

[StarSphere]

Good evening,

 

When I tried to log into my computer (Windows 7 Home Professional, 64-bit) in admin mode this evening, the logging in took forever. Finally, MalwareBytes gave me some kind of error about SDKCreate with error code 20023. It said it couldn't load the anti-rootkit drivers, that the problem might be a sign of rootkit activity, and that I should reboot.

 

After I rebooted, I tried to log into the admin account again. This time, the admin desktop wouldn't load at all. MalwareBytes displayed error code 20025, and asked if I wanted to proceed without the rootkit drivers. After I clicked Yes, it began a scan, although I'm not sure why. Once I closed out of the scan window, I was faced with a black screen - the desktop didn't load. I had to use Ctrl-Alt-Del to log out of the admin account.

 

I can log into my restricted user account without problems. MalwareBytes seems to be running normally. A complete system scan run from the user account found no problems on Nov 7. 

 

I have a lifetime MalwareBytes premium license.

 

Thank you,

S.C.

[Firefox]

Hello and Welcome to Malwarebytes

Let's try this first....

• Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• NOTE: More info about v2.2.0 HERE; User Guide ONLINE; User Guide PDF; FAQ: Common Questions, Issues, and their Solutions

Please let us know how it goes.

Thank You,

Firefox