Joe Posted June 8, 2007 ID:5103 Share Posted June 8, 2007 I cannot access my email account via outlook. I have tried reloading it and it still does not respond. Any suggestions?Thanks Link to post Share on other sites More sharing options...
Root Admin RubbeR DuckY Posted June 8, 2007 Root Admin ID:5108 Share Posted June 8, 2007 This could be caused by many problems. It could be caused by a virus or a malfunctioning plugin. Were you able to access your e-mail account before using Outlook? When did this start occurring? Can you please provide a few more details. Link to post Share on other sites More sharing options...
Joe Posted June 8, 2007 Author ID:5114 Share Posted June 8, 2007 This could be caused by many problems. It could be caused by a virus or a malfunctioning plugin. Were you able to access your e-mail account before using Outlook? When did this start occurring? Can you please provide a few more details. I was able to access my email until late last night. Now when I start up outlook it starts fine but the minute I try to do any thing it freezes up and becomes nonresponsive. I tried to repair outlook with the Office CD and it said everything is fine. I can access my email from my webmail account but not from outlook. Link to post Share on other sites More sharing options...
Root Admin RubbeR DuckY Posted June 8, 2007 Root Admin ID:5116 Share Posted June 8, 2007 Which Outlook version is it? Have you tried restarting your computer? Link to post Share on other sites More sharing options...
Joe Posted June 8, 2007 Author ID:5117 Share Posted June 8, 2007 It is outlook 2000 and I have tried to reboot numerous times to no avail Link to post Share on other sites More sharing options...
Root Admin RubbeR DuckY Posted June 8, 2007 Root Admin ID:5119 Share Posted June 8, 2007 I've seen many problems where an Anti-Virus program interferes with Outlook 2000. Try shutting down your Anti-Virus and see if Outlook works then. Link to post Share on other sites More sharing options...
Joe Posted June 8, 2007 Author ID:5120 Share Posted June 8, 2007 I have also tried to do that --still no go Link to post Share on other sites More sharing options...
Root Admin RubbeR DuckY Posted June 8, 2007 Root Admin ID:5125 Share Posted June 8, 2007 Can you try clearing your Prefetch folder located in C:\Windows\Prefetch. Delete all items inside the folder, but not the folder itself.Download: CCleaner (freeware)http://www.majorgeeks.com/download4191.htmlRun the installer, and uncheck the option to install Yahoo toolbar (unless you want Yahoo toolbar).Once installed, run CCleaner click the Windows [tab]Select the following:Next: click Options click the Settings tabUncheck: "Only delete files older than 48 hrs.", click OkThen click Run Cleaner (bottom right) then ExitAt worst case scenario, you can reset Outlook to default settings, deleting all settings and resetting them. Link to post Share on other sites More sharing options...
Joe Posted June 8, 2007 Author ID:5126 Share Posted June 8, 2007 Did all that. Still not working. How do I reset outlook and reset it? Link to post Share on other sites More sharing options...
Joe Posted June 8, 2007 Author ID:5127 Share Posted June 8, 2007 I am unable to do anything in the outlook program. The minute I do anything it freezes. Link to post Share on other sites More sharing options...
Root Admin RubbeR DuckY Posted June 8, 2007 Root Admin ID:5128 Share Posted June 8, 2007 When you open Outlook 2000, can you visit the About tab. If yes, can you please check the exact version of the program. If available, please try to get the Service pack as well. It appears that there is Service Pack 3 available for Outlook. Perhaps it can fix the problem.Available here: http://www.microsoft.com/downloads/details...;displaylang=en Link to post Share on other sites More sharing options...
Joe Posted June 8, 2007 Author ID:5129 Share Posted June 8, 2007 It says Microsot Outlook 2000 SP-3 (9.0.0.6627) Link to post Share on other sites More sharing options...
Root Admin RubbeR DuckY Posted June 8, 2007 Root Admin ID:5130 Share Posted June 8, 2007 Well, lets try resetting Outlook. At this time, write down any account information that you will need. Then follow the directions here, http://support.microsoft.com/kb/197653. This shouldn't delete your current e-mails, but as a precaution, back those up as well. Link to post Share on other sites More sharing options...
Joe Posted June 8, 2007 Author ID:5131 Share Posted June 8, 2007 OK Did all that. Still no change. Outlook unuseable. Link to post Share on other sites More sharing options...
Hardhead Posted June 8, 2007 ID:5141 Share Posted June 8, 2007 Have you tried system restore? Link to post Share on other sites More sharing options...
Joe Posted June 8, 2007 Author ID:5144 Share Posted June 8, 2007 I don't know how to do a system restore. But I try if you let me know how Thanks Link to post Share on other sites More sharing options...
Hardhead Posted June 8, 2007 ID:5146 Share Posted June 8, 2007 I don't know how to do a system restore. But I try if you let me know how Thanksjust print out the page belowhttp://www.windowsxphome.windowsreinstall....stemrestore.htmBe sure to choose a early date before the problem happened. Link to post Share on other sites More sharing options...
Joe Posted June 8, 2007 Author ID:5150 Share Posted June 8, 2007 I have tried 4 different dates from 1 day to 1 month prior. Keeps comming back restore incomplete cannot restore to sytem checkpoint try another date. Link to post Share on other sites More sharing options...
Hardhead Posted June 8, 2007 ID:5151 Share Posted June 8, 2007 I have tried 4 different dates from 1 day to 1 month prior. Keeps comming back restore incomplete cannot restore to sytem checkpoint try another date.Thats ok... We will do it in safe mode and follow the directions above. After you do it in safe mode, Windows will reboot on its on.Also it will take a little time for safe mode to load, so be patient.here's a tutorial below in safe mode for XP.http://www.bleepingcomputer.com/tutorials/...al61.html#winxo Link to post Share on other sites More sharing options...
Joe Posted June 8, 2007 Author ID:5154 Share Posted June 8, 2007 OK I was able to restore to a week prior to my trouble date and I am still anable to access outlook . Sorry guys. Any other suggestions? Link to post Share on other sites More sharing options...
Hardhead Posted June 8, 2007 ID:5155 Share Posted June 8, 2007 OK I was able to restore to a week prior to my trouble date and I am still anable to access outlook . Sorry guys. Any other suggestions?Try going back to safe mode and see if Outlook will open then Joe and post back. Link to post Share on other sites More sharing options...
Joe Posted June 8, 2007 Author ID:5157 Share Posted June 8, 2007 Outlook still locks up in safe mode Link to post Share on other sites More sharing options...
Hardhead Posted June 9, 2007 ID:5158 Share Posted June 9, 2007 Outlook still locks up in safe modeThats not good Joe. :~(All I can suggest is to make sure your virus definitons are up to date and then scan system in safe mode.Maybe someone else can make some more suggestions to help. Link to post Share on other sites More sharing options...
Joe Posted June 9, 2007 Author ID:5163 Share Posted June 9, 2007 still no good. Anybody any suggestions? Link to post Share on other sites More sharing options...
Hardhead Posted June 9, 2007 ID:5171 Share Posted June 9, 2007 Joe,try running System File Checker.to do this go to the Run box on the Start Menu and type in:sfc /scannow Note that there is a space after sfc.you will be promted for your Windows XP cd.just click on retry until it finishes.you might also think about posting a HIJackThis log.last resort would be to uninstall Outlook from add and remove.but be sure to make a copy of you emails so you can restore them when you reinstall Outlook.follow these directions here Link to post Share on other sites More sharing options...
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