Jump to content

Unable to run mbam setup, mbam clean, mbar

bgre

By bgre
in Resolved Malware Removal Logs

 Share

Recommended Posts

kevinf80

kevinf80

Posted
Posted

Lets see if running Windows Defender Offline will help...

Do you have access to another PC to create the Widows Defender Offline Tool, I give the instructions to load to a USB flash drive. It can also be run from a CD, just change to that option in the instructions…

It can be created from the PC with issues, but a different clean PC is preferred!

Download the tool from here :- http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline and save to the Desktop.

You will have to select the correct version for your system, either 32 or 64 bit

Run the tool, Windows 7 or Vista user right click and select "Run as Administrator"

Read the instructions in the new window and select "Next"


 

WD2.png


 

In the new window accept the agreement:


 

WD2a.png


 

In the new window select your USB Flash Drive, then select "Next"


 

WD3.png


 

In the new window ensure you Flash drive is selected, if not click on "Refresh" then select "Next"


 

WD3a.png


 

In the new window accept the formatting alert by selecting "Next"


 

WD3b.png


 

Files will be Downloaded:


 

WD4.png


 

Files will be processed and created


 

WD5.png


 

Flash drive will be formatted and prepared


 

WD6.png


 

Files will be added to the Flash Drive and the tool will be created.


 

WD7.png


 

The procedure is finished and the Tool created, click on "Finish" to complete.


 

WD8.png


 

Plug the USB into the sick PC and boot up, if it does not boot from the flash drive change the boot options as required, Use F12 as it boots, change options...

As it boots you`ll see files being loaded and the windows splash screen, eventually the tool will run a "Quick Scan" follow the prompts and deal with what it finds.

When complete do a full scan, deal with what it finds.

When finished, remove the USB stick then press the Esc key to boot into regular windows.

Navigate to the following file:

"C:\Windows\Windows Defender Offline\Support\MPLog-MM/DD/YYYY-HH/MM/SS .txt"

Open with notepad and copy and paste it into a reply.

 

Thanks,

 

Kevin..


 

Link to post
Share on other sites
bgre

bgre

Posted
  • Author
Posted

I do have access to another PC, although it's a Windows 7 and the PC with issues is the Vista. Will it still be ok to use the Windows 7 PC to download the Windows Defender Offline tool onto the USB flash drive?

Link to post
Share on other sites
bgre

bgre

Posted
  • Author
Posted

Windows Defender Offline now doing a full scan on PC with issues. Two instances of the same virus found on the Quick Scan - one on the hard drive and one (it seems) on the USB drive! Both cleaned. Will post again with log when full scan is finished.

Link to post
Share on other sites
kevinf80

kevinf80

Posted
Posted

Probably worthwhile running ESET online AV scan, the scan may take several hours but is well worth doing. I post instructions again...

 

ESETOnline.png Scan with ESET Online Scanner

This step can only be done using Internet Explorer, Google Chrome or Mozilla Firefox.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.
Please visit ESET Online Scanner website.

Click there Run ESET Online Scanner.

If using Internet Explorer:

  • Accept the Terms of Use and click Start.
  • Allow the running of add-on.

If using Mozilla Firefox or Google Chrome:
  • Download esetsmartinstaller_enu.exe that you'll be given link to.
  • Double click esetsmartinstaller_enu.exe.
  • Allow the Terms of Use and click Start.


To perform the scan:

  • Make sure that Remove found threats is unchecked.
  • Scan archives is checked.
  • In Advanced Settings: Scan for potentially unwanted applications, Scan for potentially unsafe applications and Enable Anti-Stealth technology are checked.
  • Under “Enable Stealth Technology select “Change” select any extra drives in that window.
  • Click Start
  • The program will begin to download it's virus database. The speed may vary depending on your Internet connection.
  • When completed, the program will begin to scan. This may take several hours. Please, be patient.
  • Do not do anything on your machine as it may interrupt the scan.
  • When the scan is done, click Finish.
  • A logfile will be created at C:\Program Files (x86)\ESET\ESET Online Scanner. Open it using Notepad.



Please include this logfile in your next reply.

Don't forget to re-enable protection software!
 

Thank you,

 

Kevin...

Link to post
Share on other sites
bgre

bgre

Posted
  • Author
Posted

Thanks Kevin.

Have two queries about ESET.

1. I still have ESET from a previous download - can I go ahead and run the scan from this same download?

2. Went to disable Windows Defender but it won't open. Message box advised - "A problem caused this service to stop"

Link to post
Share on other sites
kevinf80

kevinf80

Posted
Posted

Yes bit of a long haul but we got to it in the end, do the following:

 

Open Notepad, select "Format" from the menu bar, make sure "Word Wrap" is not checked. Copy the text from the code box below to Notepad.

@echo offdel /f /s /q "C:\Backup\Users\Public\Downloads\Dynomite_Setup-dm[1].exe"del /f /s /q "C:\Backup\Users\Public\Downloads\IronRoses_Setup-dm[1].exe"del /f /s /q "C:\Backup\Users\Public\Downloads\pinballSetup-dm[1].exe"del /f /s /q "C:\Users\HP\Downloads\cnet_Install-Hd-4-5-0-2_zip.exe"del /f /s /q "C:\Users\HP\Downloads\download.zip"del /f /s /q "C:\Users\HP\Downloads\Install-Hd-4-5-0-2.zip"del /f /s /q "C:\Users\HP\Favorites\Pictures\MJ\iLividSetupV1.exe"del %0

Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"

It should look like this: batfileicon.gif<--XP vista_bat_icon.png <--vista or windows 7/8

Double click on delfile.bat to execute it.

A black CMD window will flash, then disappear...this is normal.

The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.

 

Let me know if there are any remaining issues or concerns.....

 

Thanks,

 

Kevin.....

Link to post
Share on other sites
bgre

bgre

Posted
  • Author
Posted

Executed delfile.bat as per your instructions. All is good. Should I do anything about all the corrective programs that have been downloaded?

Can't thank you enough for all your help and patience and for solving the main issue and all the issues that cropped up on the way to success!

Link to post
Share on other sites
kevinf80

kevinf80

Posted
Posted

You`re very welcome, it was a pleasure to work with you.... Run following to clean up:

 

Download "Delfix by Xplode" and save it to your desktop.

 

Or use the following if first link is down:

 

"Delfix link mirror"

 

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

 

Make Sure the following items are checked:

 

 

Remove disinfection tools

Purge System Restore <--- this will remove all previous restore points and create a fresh point relative to system status at present.

Reset system settings

 

Now click on "Run" and wait patiently until the tool has completed.

 

The tool will create a log when it has completed. We don't need you to post this.

 

Any remnant files/logs from tools we have used can be deleted…

 

Next,

 

Read the following link to fully understand PC security and best practices, you may find it useful....
 

http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry2316629

 

Let me know if we are ok to close out...

 

Thank you,

 

Kevin.

Link to post
Share on other sites
  • 2 weeks later...
  • Root Admin
AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Link to post
Share on other sites
Guest
This topic is now closed to further replies.
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.