DutchPlays Posted January 2, 2015 ID:925206 Share Posted January 2, 2015 So, I started up my computer and left it on for about 5-10 minutes (I do that because my anti-virus (F-Secure) scans all the executables on start-up). And suddenly I heard the logging on noise, even though my computer was already turned on. So then I checked on my computer and it said that there was an error. After I figured out how to analyze a BSOD, I saw that there was a line of text with 'mbamservice.ex', but I am not sure if it was caused by MBAM. I hope someone could help me out. Useful Information: Anti-virus related programs on my computer: F-Secure (I have no idea wich version, I am using the one I got from my ISP, and it in English I assume it would be called 'UPC Safety package' or something like that. In The Netherlands it is called 'UPC Veiligheidspakket'). Malwarebytes Anti-Malware Premium Malwarebytes Anti-Exploit Premium BSOD related files in the attachments! The RAR and the ZIP are both the same. The RAR is smaller. (The dump file was waaaay too big, I even tried different types of archives and it still was bigger than 30mb. If you still need it you can download it from this page: I am still uploading the file!)BSOD.rarBSOD.zip Link to post Share on other sites More sharing options...
daledoc1 Posted January 2, 2015 ID:925207 Share Posted January 2, 2015 Hello and : Sorry to hear about the BSOD.They are usually caused by hardware problems, driver issues or (sometimes) malware (such as rootkits). >>>In addition to the files you submitted, please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt) >>>ALSO: Can you please tell us whether you recently made any changes to the system (installed new hardware, new software (e.g. AV or MBAM or other), or new peripherals?)?? The staff will review all of the logs to try to determine the cause and a solution. Thank you, Link to post Share on other sites More sharing options...
DutchPlays Posted January 2, 2015 Author ID:925208 Share Posted January 2, 2015 daledoc1, I recently installed Malwarebytes (Both Anti-Malware and Anti-Exploit), and that should be it. And all the logs are down below.Addition.txtFRST.txtShortcut.txt Link to post Share on other sites More sharing options...
DutchPlays Posted January 2, 2015 Author ID:925209 Share Posted January 2, 2015 Wow, for some reason the files got duplicated. I am sorry for that. Link to post Share on other sites More sharing options...
DutchPlays Posted January 2, 2015 Author ID:925210 Share Posted January 2, 2015 Fixed it. Also, why can't I edit my own posts? Link to post Share on other sites More sharing options...
daledoc1 Posted January 2, 2015 ID:925211 Share Posted January 2, 2015 Thanks for the logs -- we'll need to wait for the staff members to review them. Please be patient, as many folks are still on holiday. Quick question: did you alter or edit the logs, as at least one of them is missing some information? As for editing posts: new members are no permitted to do so, because of prior abuse (no problem about the duplicate attachments). Thank you for your patience, Link to post Share on other sites More sharing options...
DutchPlays Posted January 2, 2015 Author ID:925215 Share Posted January 2, 2015 I have not edited the logs in any way, it might be because I enabled the optional things. Also, the dump can now be found on this page: https://mega.co.nz/#!LQRCnKRb!5rFQlEKVvoHbaCqWRDPp4Ji53BJ5lxPWoZGsxlJVURc(It is 500 mb, I don't know why anyone would need it. If needed I will zip the file.) Link to post Share on other sites More sharing options...
daledoc1 Posted January 2, 2015 ID:925217 Share Posted January 2, 2015 Hi: Thanks for the information. As far as 3rd-party hosting for the logs -- please wait for one of the staff members to review what you've submitted. If you've attached this file here in your previous attachments in this thread, that may be sufficient:2015-01-02 11:15 - 2015-01-02 11:15 - 00275888 _____ () C:\Windows\Minidump\010215-40263-01.dmpIf they need additional dump files, they will provide instructions for uploading to another, preferred hosting site. Thanks again for your patience, Link to post Share on other sites More sharing options...
DutchPlays Posted January 2, 2015 Author ID:925322 Share Posted January 2, 2015 The CheckResults file disappeared, here you can find the new one. I don't know what happened. Link to post Share on other sites More sharing options...
DutchPlays Posted January 2, 2015 Author ID:925340 Share Posted January 2, 2015 It looks like the thing removing the files is my little brother, I will post the file tomorrow! Link to post Share on other sites More sharing options...
daledoc1 Posted January 2, 2015 ID:925341 Share Posted January 2, 2015 Please re-run mbam-check and post a new Checkresults.txt log. The staff will need that file to analyze, along with the others.If you have the minidump I mentioned earlier, please zip and attach it here, too.If you get an error because it's too large, please let us know -- we will provide instructions to upload it to a preferred cloud site. Then please be patient and wait for a staff member to review all of the logs. Thank you again, Link to post Share on other sites More sharing options...
DutchPlays Posted January 2, 2015 Author ID:925382 Share Posted January 2, 2015 I can't right now, I am on my phone but I will post the files tomorrow. Also, maybe the issue is already fixed. I think it had to do with the automated updating which I set to every 15 minutes. I will check if the issue is still there tomorrow! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 3, 2015 Root Admin ID:925467 Share Posted January 3, 2015 The logs indicate the computer is very likely infected. It also looks as though it may not be legal version of Windows but we'll leave that up to one of the Experts I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue. Thank you Link to post Share on other sites More sharing options...
DutchPlays Posted January 3, 2015 Author ID:925652 Share Posted January 3, 2015 I first need to check on my computer, maybe the it is already fixed. It might have been a silly error, I will tell you as soon as possible. Link to post Share on other sites More sharing options...
DutchPlays Posted January 3, 2015 Author ID:925727 Share Posted January 3, 2015 Right now it looks like it is fixed, I will update you as soon as I get one though. Link to post Share on other sites More sharing options...
DutchPlays Posted January 3, 2015 Author ID:925730 Share Posted January 3, 2015 I think that it has been fixed. Also, I have a question,The logs indicate the computer is very likely infected.How can you see that? I have looked at the logs myself and the programs I saw were installed by me. I did not see anything that was unfamiliar to me. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 4, 2015 Root Admin ID:926033 Share Posted January 4, 2015 The Event Logs. I'm sorry but we don't run a training facility here for that. If you want to learn more and help others then I suggest attending one of the training schools. The following are websites who host training facilities: United Network of Instructors and Trained EliminatorsBleeping ComputerGeeks to GoSpywareHammerMalware RemovalWhat the TechSpywareInfo ForumThat Computer GuyTech Support Forum Thanks Link to post Share on other sites More sharing options...
DutchPlays Posted January 4, 2015 Author ID:926039 Share Posted January 4, 2015 I think I figured out why I got the BSOD. I looked up the sys file and on most forums it said it had to do with faulty drivers. Malwarebytes installs drivers, and I set the schedule for updating to 15 minutes. I left my computer on for about 15 minutes. I disabled the schedule and I never got the BSOD again. I hope I am right. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 4, 2015 Root Admin ID:926359 Share Posted January 4, 2015 Well up to you.. I'll go ahead then and close your topic here but I'd still recommend letting someone with experience help you scan for issues. Cheers Link to post Share on other sites More sharing options...
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