StevePalmer Posted December 27, 2014 ID:923212 Share Posted December 27, 2014 Hi. I've had Malwarebytes installed on my new win 8.1 machine for a few months now. All of a sudden, today, it won't launch/run. I have tried uninstalling, but I get the same error message I'm a premium user. 0xc0000279 So, i can't run it nor uninstal it. I've seen a few posts here with the same problemas me, but the solutions seem to suggest running all sorts of anti malware apps from all sorts of other sources, which I find a tad suspicious. I'm 99.9995% sure I have no other infections as when I ran MWAB a day all was ok. Anyone know how I can fix this? (chameleon doesn't run either) Thanks Steve Link to post Share on other sites More sharing options...
daledoc1 Posted December 27, 2014 ID:923214 Share Posted December 27, 2014 Hello and : Routine troubleshooting starts here:Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2xIf that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their SolutionsPlease let us know how it goes.Thanks, Link to post Share on other sites More sharing options...
StevePalmer Posted December 27, 2014 Author ID:923215 Share Posted December 27, 2014 Thanks for the quick reply. Sorry, if I try and run this utiity, I get the same error message 0xc0000279 Others have reported the same resyult when trying to run this utility. Thanks Steve Link to post Share on other sites More sharing options...
daledoc1 Posted December 27, 2014 ID:923218 Share Posted December 27, 2014 What utility are you referring to? Link to post Share on other sites More sharing options...
StevePalmer Posted December 27, 2014 Author ID:923219 Share Posted December 27, 2014 MBAM Clean Removal Process Steve Link to post Share on other sites More sharing options...
StevePalmer Posted December 27, 2014 Author ID:923220 Share Posted December 27, 2014 Where it sugests using mbam-clean - when running this I still get the same error Steve Link to post Share on other sites More sharing options...
daledoc1 Posted December 27, 2014 ID:923221 Share Posted December 27, 2014 Thanks for the clarification. Please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt) Thank you, Link to post Share on other sites More sharing options...
StevePalmer Posted December 27, 2014 Author ID:923222 Share Posted December 27, 2014 Thanks for this, but both of these give me the same error message when trying to run them 0xc0000279 Thanks Steve Link to post Share on other sites More sharing options...
StevePalmer Posted December 27, 2014 Author ID:923225 Share Posted December 27, 2014 ..and when I attempt to run frst.exe, Windows says it's prevented it from running as it may be harmful! So now I have an anti malware app that won't run and a supposed diagostic tool that Win 8.1 says it shouldn't be run! this is getting really scary! what's going on? Personally, I think this is a problem with MBAW and not an infection. There's no other evidence of the PC bveing infected, and it was all workng OK yesterday. Steve Link to post Share on other sites More sharing options...
daledoc1 Posted December 27, 2014 ID:923228 Share Posted December 27, 2014 Hi: I'm sorry you are having such trouble. These tools are downloaded and run 100s of times a day here and at other computer support fora.(You might have to temporarily disable your AV to run FRST.) If you are unable to run any of them, then it suggests that you could be infected, or that you could have other serious system problems. Diagnosing and fixing the problem will require a deeper look at the system and other tools which are not permitted in this section of the forum.Such work is conducted in a dedicated area of the forum or at the help desk. It's entirely up to you. But if you would like further assistance, then I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.It explains the options for free, expert help >>AND<< the preliminary steps to expedite the process.A malware analyst will assist you with looking into your issue.The helpers in the malware removal section and the help desk will have other diagnostic tools/scanners to try to determine what's going on. Thanks again, Link to post Share on other sites More sharing options...
StevePalmer Posted December 27, 2014 Author ID:923234 Share Posted December 27, 2014 Thanks again for taking the time to reply. It's very much appreciated. The PC is not infected as I ran a scan just before close down 48 hours ago. I still think it's a problem with the Malwarebytes app itself. As you'll know, others have reported an identical problem with the same error code and I seen lots of advice on different apps to run to check the devices. It seems strange that a number of us would all experience the same issue across a similar time frame. I haven't seen any solutions though! I'll take your advice and try the 'Available Assistance For Possibly Infected Computers' route. Cheers again Steve Link to post Share on other sites More sharing options...
daledoc1 Posted December 27, 2014 ID:923237 Share Posted December 27, 2014 <snip>I'll take your advice and try the 'Available Assistance For Possibly Infected Computers' route. OK, sounds like a plan. Take care, Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 29, 2014 Root Admin ID:923764 Share Posted December 29, 2014 2014-12-04 20:08 - 2014-12-06 07:17 - 00000000 ____D () C:\WINDOWS\AutoKMS Topic was closed due to piracy Link to post Share on other sites More sharing options...
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