scheduled update and scan not working

[gvfan]

I upgraded to the Premium Version (via a Lifetime License) three days ago. I scheduled an update to be done hourly and a scan to be run once daily.  They have not run even though the computer has been on and connected to the internet when the update or scan should have occurred.

 

Any help in fixing these issues would be appreciated.  Thanks.

[1PW]

Hello gvfan:

Let's begin by looking at the diagnostics:

• Please read the following and individually attach the 3 requested logs in a reply to this thread: Diagnostic Logs.
• The 3 files, from Step 1, to be individually attached from your desktop are: CheckResults.txt, FRST.txt and Addition.txt. Please do not Copy and Paste them into a reply.

Thank You.

[Firefox]

Hello and Welcome to Malwarebytes

A clean reinstall will most likely solve your issue....

Let's try this first....

• Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process for version 2x
• If that does not correct the issue, then Please read the following and in your next reply ATTACH the 3 requested logs - Diagnostic Logs

  (the three files should be CheckResults.txt, FRST.txt and Addition.txt)

• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Thank You,

Firefox

[gvfan]

The clean reinstall seemed to fix the issue.  Thanks.

[Firefox]

Glad to hear it... take care..