no internet access after removing YoutubeAccelerator

[AlexPoland]

Hello, I would like to ask if anyone can helf me with the following problem. Unfortunately I installed YouTube Accelerator and then was unsuccessful in fully removing the program. I restarted my computer in safe mode and was finally able to delete it. Since then, I cannot connect to the internet at all. Firefox is starting, but cannot access any page. Kaspersky can also not update.

I guess my computer is infected. Do you have any ideas what do do?

 

Thank you in advance! Alex

[kevinf80]

Hello and welome,

P2P/Piracy Warning:

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

Download the fllowing and save to Flash drive, transfer to sick PC. Save logs and post in your next reply:

 

Download Farbar Recovery Scan Tool and save it to your desktop.

 

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• 
  

Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

Next,

 

Download Farbar Service Scanner from here: http://www.bleepingcomputer.com/download/farbar-service-scanner/dl/62/ and run it on the computer with the issue.

Make sure the following options are checked:

 

• 
  

Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update
Windows Defender

 

• 
  

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

 

Thanks,

 

Kevin....

[AlexPoland]

Hello Kevin,

 

thanks for you advice!

 

I scanned with the programms you mentioned.

Attached I send the logs.

 

Thank again for you help,

 

AlexFRST.txtAddition.txtFSS.txt

 

[kevinf80]

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.

NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

 

Run FRST and press the Fix button just once and wait.

The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

 

Next,

 

If the connection is restored continue:

 

Open Malwarebytes Anti-Malware, from the Dashboard please Check for Updates by clicking the Update Now... link

When the update completes select > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware.

 

 

Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.

 

When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.

 

 

In most cases, a restart will be required.

 

 

Wait for the prompt to restart the computer to appear, then click on Yes.

 

 

Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.

 

Next,

 

Download AdwCleaner by Xplode onto your Desktop.

• 
  

Double click on Adwcleaner.exe to run the tool.
Click on Scan
Once the scan is done, click on the Clean button.
You will get a prompt asking to close all programs. Click OK.
Click OK again to reboot your computer.
A text file will open after the restart. Please post the content of that logfile in your reply.
You can also find the logfile at C:\AdwCleaner[sn].txt. Where n in the scan reference number

 

Next,

 

Please download Junkware Removal Tool to your desktop.

• 
  

Shut down your protection software now to avoid potential conflicts. (re-enable when done)
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message.

 

Next,

 

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

32 Bit version:

https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

64 Bit version:

https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en'>https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en

 

Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window

In the "Scan Type" window, select Quick Scan

Perform a scan and  Click Finish when the scan is done.

Retrieve the MSRT log as follows, and post it in your next reply:

 

1) Select the Windows key and R key together to open the "Run" function

2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

 

notepad c:\windows\debug\mrt.log

 

Post logs to next reply...

 

Kevin

 

 

 

 

 

[AlexPoland]

Sorry, I can't find the attached fixlist.txt file at the end of your reply.

[kevinf80]

Apologies, is attached now.

Fixlist.txt

[AlexPoland]

Hello Kevin,

 

thanks for the file. I just wanted to transfer the file to my sick pc, but that PC doesn't work anymore!

 

The PC started to load Windows, then a blue screen appeared, announcing that a critical error

had ocurred.

Then I had two options:

1) start Windows in a mode to find and fix errors

2) start Windows normally

 

When I tried 2), the blue screen appeared again, so it's a loop I cannot break.

When I tried 1), a Windows-looking screen appeared, announcing that errors are analyzed.

Then the programm wanted to set the system back to a point in the past and I should

have comfirm. At that point even the mouse and keyboard didn't work anymore.

I restarted the computer but still the same errors appear.

 

Now I guess the virus got control over my PC...

 

Do you know any help?

 

Thanks in advance!

 

Alex

[kevinf80]

See if you can run FRST from the recovery environment, you need spare pc and usb flash drive...

 

Please download Farbar Recovery Scan Tool from here:                                                                  

http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

save it to a USB flash drive. Ensure to get the correct version for your system, 32 bit or 64 bit

 

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

 

Plug the flash drive into the infected PC.

 

If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt Here: http://www.bleepingcomputer.com/tutorials/windows-8-recovery-environment-command-prompt/ to enter System Recovery Command prompt.

 

If you are using Vista or Windows 7 enter System Recovery Options.

 

Plug the flashdrive into the infected PC.

 

Enter System Recovery Options I give two methods, use whichever is convenient for you.

 

To enter System Recovery Options from the Advanced Boot Options:

• 
  

Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Select Your Country as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.

 

To enter System Recovery Options by using Windows installation disc:

• 
  

Insert the installation disc.
Restart your computer.
If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
Click Repair your computer.
Select Your Country as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.

 

On the System Recovery Options menu you may get the following options:

Startup Repair

System Restore

Windows Complete PC Restore

Windows Memory Diagnostic Tool

Command Prompt

 

• 
  

Select Command Prompt
In the command window type in notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type  e:\frst64 or e:\frst depending on your version. Press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

 

Kevin....

[AlexPoland]

Hello Kevin,

 

thanks again for your help.

 

I used the way you described under...

To enter System Recovery Options from the Advanced Boot Options:

 

to enter the command prompt.

 

There I performed a scan. The log ist attached.

I let my computer on in the command prompt, because it was acctually difficult to go there.

 

Waiting for you next advice!

 

Greetings from Poland, Alex

FRST.txt

[kevinf80]

Save the attached file fixlist.txt to your flash drive, same place as FRST.

Now please enter System Recovery Options as you did to get the log.

 

Run FRST and press the Fix button just once and wait.

The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

 

Will your system boot ok?

Fixlist.txt

[AlexPoland]

Hello Kevin,

 

great, thanks!

 

I did as you told me and the system boots normally, Windows

also started normally.

 

What to do next?

 

 

 

Fixlog.txt

[kevinf80]

We need to start over again. Boot your system to normal mode and run FRST, when FRST is open ensure all boxes are checkmarked under "WhiteList" and only "Addition.txt" is checkmarked under "Optional scan"

 

Post the two new logs and we`ll have a look to create a fix....

 

Kevin...

[AlexPoland]

Ok, attached the logs.

Addition.txt

FRST.txt

[kevinf80]

Thanks for the logs, continue as follows;

 

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.

NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

 

Run FRST and press the Fix button just once and wait.

The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

 

Next,

 

Open Malwarebytes Anti-Malware, from the Dashboard please Check for Updates by clicking the Update Now... link

When the update completes select > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware.

 

 

Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.

 

When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.

 

 

In most cases, a restart will be required.

 

 

Wait for the prompt to restart the computer to appear, then click on Yes.

 

 

Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.

 

Next,

 

Download AdwCleaner by Xplode onto your Desktop.

• 
  

Double click on Adwcleaner.exe to run the tool.
Click on Scan
Once the scan is done, click on the Clean button.
You will get a prompt asking to close all programs. Click OK.
Click OK again to reboot your computer.
A text file will open after the restart. Please post the content of that logfile in your reply.
You can also find the logfile at C:\AdwCleaner[sn].txt. Where n in the scan reference number

 

Next,

 

Please download Junkware Removal Tool to your desktop.

• 
  

Shut down your protection software now to avoid potential conflicts. (re-enable when done)
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message.

 

Next,

 

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

32 Bit version:

https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

64 Bit version:

https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en'>https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en

 

Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window

In the "Scan Type" window, select Quick Scan

Perform a scan and  Click Finish when the scan is done.

Retrieve the MSRT log as follows, and post it in your next reply:

 

1) Select the Windows key and R key together to open the "Run" function

2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

 

notepad c:\windows\debug\mrt.log

 

Let me see those logs, also give an update on any remaining issues or concerns...

 

Thanks,

 

Kevin...

 

 

 

Fixlist.txt

[AlexPoland]

Hello Kevin,

 

thanks again for you great help.

 

I attached the logs and post them below.

 

My internet connection works again normally.

 

But there was a problem mit JRT.

First, I started JRT with Kaspersky and Comodo Firewall active, the Program started, but then pop-up the following message:

Error during execution „C:\Users\qwerty\AppData\Local\Temp\jrt\get.bat”

Access denied.

 

The I closed Kaspersky and Comodo Firewall, the program started, and a very small DOS-windows appeared that looked like a disclaimer. I hit a button and I continued with „Creating a registry backup…Checking Startup“

Then another error accured: „The contents of folder C:\Windwos\ERUNT\JRT could not be completely deleted!” and the JRT closed.

I need to mention that I unplugged my LAN-cable before deactivating Kaspersky and Comodo Firewall because I felt unsecure without active protection.

Oh, actually I think JRT is still running…

…But it did something and in the end didn’t leave a log or anything.

So something with it went wrong.

 

Besides, everything seems to work normally.

 

Malwarebytes Anti-Malware

www.malwarebytes.org

 

Scan Date: 2014-12-08

Scan Time: 17:45:42

Logfile:

Administrator: Yes

 

Version: 2.00.4.1028

Malware Database: v2014.12.08.06

Rootkit Database: v2014.12.08.01

License: Free

Malware Protection: Disabled

Malicious Website Protection: Disabled

Self-protection: Disabled

 

OS: Windows 7 Service Pack 1

CPU: x64

File System: NTFS

User: qwerty

 

Scan Type: Threat Scan

Result: Completed

Objects Scanned: 319178

Time Elapsed: 9 min, 53 sec

 

Memory: Enabled

Startup: Enabled

Filesystem: Enabled

Archives: Enabled

Rootkits: Enabled

Heuristics: Enabled

PUP: Enabled

PUM: Enabled

 

Processes: 0

(No malicious items detected)

 

Modules: 0

(No malicious items detected)

 

Registry Keys: 11

PUP.Optional.ClickCaption.A, HKLM\SOFTWARE\WOW6432NODE\ClickCaption_1.10.0.2, Quarantined, [31348ed2bcc078beee48aca115eeae52],

PUP.Optional.FindRight.A, HKLM\SOFTWARE\WOW6432NODE\FindRight, Quarantined, [1a4b5f013d3f88ae53286b1a18eb9967],

PUP.Optional.iWebar.A, HKLM\SOFTWARE\WOW6432NODE\iWebar, Quarantined, [df86e0804d2fa88e740e505732d2728e],

PUP.Optional.MyStartSearch.A, HKLM\SOFTWARE\WOW6432NODE\mystartsearchSoftware, Quarantined, [5411154b8bf1e2547dc860ecb94ac23e],

PUP.Optional.WPM.A, HKLM\SOFTWARE\WOW6432NODE\supWindowsMangerProtect, Quarantined, [362f5e0296e68bab367bfcc3cc38d62a],

PUP.Optional.GlobalUpdate.T, HKLM\SOFTWARE\WOW6432NODE\GLOBALUPDATE\UPDATE, Quarantined, [4a1b18484537c274b9e2590901026b95],

PUP.Optional.GlobalUpdate.A, HKLM\SOFTWARE\WOW6432NODE\MOZILLAPLUGINS\@staging.google.com/globalUpdate Update;version=10, Quarantined, [056091cf2c5093a394213e842ed659a7],

PUP.Optional.GlobalUpdate.A, HKLM\SOFTWARE\WOW6432NODE\MOZILLAPLUGINS\@staging.google.com/globalUpdate Update;version=4, Quarantined, [c79ebaa6166652e44f67675bcb39718f],

PUP.Optional.ClickCaption.A, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\ccnfd_1_10_0_2, Quarantined, [7de8a6baf389d561f24254f93ec5c43c],

PUP.Optional.WindowsMangerProtect.A, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\EVENTLOG\APPLICATION\WindowsMangerProtect, Quarantined, [0b5a10503d3f89ad93daa2ad6b98857b],

PUP.Optional.Softonic.A, HKU\S-1-5-21-2854055979-1752971058-360577513-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\Softonic, Quarantined, [1a4bea76a8d441f5b32717312cd71ce4],

 

Registry Values: 2

PUP.Optional.GlobalUpdate.T, HKLM\SOFTWARE\WOW6432NODE\GLOBALUPDATE\UPDATE|path, C:\Program Files (x86)\globalUpdate\Update\GoogleUpdate.exe, Quarantined, [4a1b18484537c274b9e2590901026b95]

PUP.Optional.ClickCaption.A, HKLM\SOFTWARE\WOW6432NODE\MOZILLA\FIREFOX\EXTENSIONS|{190bc294-c8e5-471c-9466-3eb945b09542}, C:\Program Files (x86)\Mozilla Firefox\extensions\{190bc294-c8e5-471c-9466-3eb945b09542}, Quarantined, [e97cfe627b0146f067d07cd11ee501ff]

 

Registry Data: 0

(No malicious items detected)

 

Folders: 0

(No malicious items detected)

 

Files: 0

(No malicious items detected)

 

Physical Sectors: 0

(No malicious items detected)

 

 

(end)

 

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.4, September 2013 (build 5.4.9400.0)
Started On Tue Oct 08 16:54:10 2013

Engine: 1.1.9800.0
Signatures: 1.157.932.0

Results Summary:
----------------
No infection found.
Microsoft Windows Malicious Software Removal Tool Finished On Tue Oct 08 16:55:34 2013


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.5, October 2013 (build 5.5.9502.0)
Started On Fri Oct 11 15:55:34 2013

Engine: 1.1.9901.0
Signatures: 1.159.530.0

Results Summary:
----------------
No infection found.
Microsoft Windows Malicious Software Removal Tool Finished On Fri Oct 11 15:56:16 2013


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.6, November 2013 (build 5.6.9603.0)
Started On Fri Nov 15 08:38:05 2013

Engine: 1.1.10003.0
Signatures: 1.161.1618.0

Results Summary:
----------------
No infection found.
Microsoft Windows Malicious Software Removal Tool Finished On Fri Nov 15 08:38:51 2013


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.7, December 2013 (build 5.7.9701.0)
Started On Sat Dec 14 16:42:52 2013

Engine: 1.1.10100.0
Signatures: 1.163.1013.0

Results Summary:
----------------
No infection found.
Microsoft Windows Malicious Software Removal Tool Finished On Sat Dec 14 16:43:34 2013


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.8, January 2014 (build 5.8.9803.0)
Started On Wed Jan 15 13:59:24 2014

Engine: 1.1.10201.0
Signatures: 1.165.1273.0

Results Summary:
----------------
No infection found.
Microsoft Windows Malicious Software Removal Tool Finished On Wed Jan 15 14:00:12 2014


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.9, February 2014 (build 5.9.9902.0)
Started On Mon Feb 17 08:24:47 2014

Engine: 1.1.10201.0
Signatures: 1.165.3163.0

Results Summary:
----------------
No infection found.
Microsoft Windows Malicious Software Removal Tool Finished On Mon Feb 17 08:25:23 2014


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.10, March 2014 (build 5.10.10001.0)
Started On Wed Mar 19 10:35:26 2014

Engine: 1.1.10302.0
Signatures: 1.167.1001.0

Results Summary:
----------------
No infection found.
Microsoft Windows Malicious Software Removal Tool Finished On Wed Mar 19 10:36:07 2014


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.11, April 2014 (build 5.11.10100.0)
Started On Wed Apr 09 12:42:44 2014

Engine: 1.1.10401.0
Signatures: 1.169.1258.0

Results Summary:
----------------
No infection found.
Microsoft Windows Malicious Software Removal Tool Finished On Wed Apr 09 12:43:24 2014


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.12, May 2014 (build 5.12.10200.0)
Started On Thu May 15 08:40:02 2014

Engine: 1.1.10502.0
Signatures: 1.173.1305.0

Results Summary:
----------------
No infection found.
Microsoft Windows Malicious Software Removal Tool Finished On Thu May 15 08:40:37 2014


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.13, June 2014 (build 5.13.10300.0)
Started On Wed Jun 11 15:50:54 2014

Engine: 1.1.10600.0
Signatures: 1.175.1113.0

Results Summary:
----------------
No infection found.
Microsoft Windows Malicious Software Removal Tool Finished On Wed Jun 11 15:51:46 2014


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.14, July 2014 (build 5.14.10402.0)
Started On Fri Jul 11 08:08:14 2014

Engine: 1.1.10701.0
Signatures: 1.177.949.0

Results Summary:
----------------
No infection found.
Microsoft Windows Malicious Software Removal Tool Finished On Fri Jul 11 08:09:14 2014


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.15, August 2014 (build 5.15.10500.0)
Started On Fri Aug 15 14:07:45 2014

Engine: 1.1.10802.0
Signatures: 1.179.1796.0

Results Summary:
----------------
No infection found.
Microsoft Windows Malicious Software Removal Tool Finished On Fri Aug 15 14:08:52 2014


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.16, September 2014 (build 5.16.10602.0)
Started On Wed Sep 10 14:18:25 2014

Engine: 1.1.10904.0
Signatures: 1.183.882.0

Results Summary:
----------------
No infection found.
Microsoft Windows Malicious Software Removal Tool Finished On Wed Sep 10 14:20:16 2014


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.17, October 2014 (build 5.17.10700.0)
Started On Wed Oct 15 17:08:45 2014

Engine: 1.1.11005.0
Signatures: 1.185.2035.0

Results Summary:
----------------
No infection found.
Microsoft Windows Malicious Software Removal Tool Finished On Wed Oct 15 17:12:16 2014


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.18, November 2014 (build 5.18.10802.0)
Started On Wed Nov 12 13:11:25 2014

Engine: 1.1.11104.0
Signatures: 1.187.1116.0

Results Summary:
----------------
No infection found.
Microsoft Windows Malicious Software Removal Tool Finished On Wed Nov 12 13:13:49 2014


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.18, November 2014 (build 5.18.10802.0)
Started On Mon Dec 08 18:26:59 2014

Engine: 1.1.11104.0
Signatures: 1.187.1116.0

Results Summary:
----------------
No infection found.
Microsoft Windows Malicious Software Removal Tool Finished On Mon Dec 08 18:29:26 2014


Return code: 0 (0x0)
 

 

Fixlog.txt

AdwCleanerS0.txt

[kevinf80]

Run one more threat scan with Malwarebytes and post that log please...

[AlexPoland]

Ok, here is the log...

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 2014-12-08
Scan Time: 20:13:26
Logfile:
Administrator: Yes

Version: 2.00.4.1028
Malware Database: v2014.12.08.07
Rootkit Database: v2014.12.08.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: qwerty

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 319574
Time Elapsed: 8 min, 3 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

[kevinf80]

Ok if no remaining issues or concerns run the following to clean up:

 

Download "Delfix by Xplode" and save it to your desktop.

 

Or use the following if first link is down:

 

"Delfix link mirror"

 

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

 

Make Sure the following items are checked:

 

• 
  

    Activate UAC
    Remove disinfection tools
    Create registry backup
    Purge System Restore
    Reset system settings

 

Now click on "Run" and wait patiently until the tool has completed.

 

The tool will create a log when it has completed. We don't need you to post this.

 

Part of the routine will be to create a registry back up with ERUNT,  the back up will be created here:

 

C:\Windows\ERUNT

 

When all is known to be well with your system you can delete that back up folder if you consider it as not needed...

 

Any remnant files/logs from tools we have used can be deleted…

 

Next,

 

Read the following link to fully understand PC security and best practices, you may find it useful....

 

http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry2316629

 

Let me know if we are ok to close out....

 

Thanks,

 

Kevin..

[AlexPoland]

Hello Kevin,

 

thanks so much for your great and extensive help!!

 

I ran Delfix and everything is working fine.

Thanks also for the link, it´ll surely help me understand more about computer security.

 

Well, in case you might ever need help with a translation to German or Polish, feel free to contact me!

 

Ok to close out.

 

Alex

[kevinf80]

Thanks Alex, it was a pleasure to work with you and thanks for the translation offer...

 

Take care and surf safe,

 

Kevin...

[AdvancedSetup]

Glad we could help.

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