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Computer won't fully restart after a scan has been completed.


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After running a scan using Malwarebytes i restart the computer and it won't fully restart. I can get to the login page, I login and the screen just goes black with the cursor visible and stays that way. I started it again in safe mode, uninstalled Malwarebytes, and restarted again and was able to login just fine, however i still have some malware. I saw another post where someone had something similar happen to them and you guys were able to determine that they had a backdoor trojan called Rootkit.ZeroAccess. Needless to say, I'm a bit concerned.

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Hello and Welcome to Malwarebytes

Being that you are probably infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you

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