Windows 8 and browser issues

[JimBo2014]

After I install Malwarebytes Anti-Malware on windows 8 systems and reboot I can not use Firefow or any other brwoser the sites will not load unless I turn off malicious  website protection any ideas ??

 

[daledoc1]

Hello and welcome:
 
Assuming the computer is not infected and assuming a reboot does not resolve the issue, a common scenario is a Killer Network Card e2200.
If it's the latter, please disable the setting for "Enable Bandwidth Control" from Killer Network Manager.
That should fix the problem.

If those suggestions don't apply to your system or don't resolve your issue, please start here -- for only ONE of the affected systems at a time (to minimize confusion):

• Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Please let us know how it goes.

Thanks,

[JimBo2014]

I have seen this on two new Dell system with Intel cards not the Killer network e2200 with new windows 8 install Built system it was fine and good until I installed Malwarebytes anti malware and reboot and then browsing hangs unless I disable malicious website protection

[daledoc1]

Hi:

 

For only ONE of the affected systems at a time (to minimize confusion), routine troubleshooting starts with the following:

• Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)

 

OTOH, as your post suggests that you might be a professional computer tech or repair expert, your MBAM Business license entitles you to free, expert help from the Business Help Desk.

You may wish to open a ticket with them here: Contact Business Support

Especially if there are so many computers affected -- perhaps in a Business or Enterprise or Retail or Educational setting? -- that is probably the most efficient way to sort things out.

 

Thanks again,

[JimBo2014]

I have cleaed and reinstall same results and check txt file is attached

 

 

CheckResults.txt

[Firefox]

There should be three logs.... (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)

[daledoc1]

Thanks for that.
 
In order to better assist you, though, we need to see all 3 logs from one computer at a time, please.
Please post back with the other 2 logs when you are ready - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)

 

Also, as you mention multiple different systems with the same problem, do they all have something in common (e.g. a router, a software firewall, or another security application)?

 

Thanks,