Browser hijacking

[JCapps707]

  Today I was browsing Google Chrome and I got a popup saying that I was running an outdated video player for viewing things on Chrome.  The website looked totally bogus so I assume I have malware/virus.  Malwarebytes and MS Security Essentials didn't find anything so I went here and was directed to a post about where I should start with malware removal.  I downloaded and ran the Farbar Recovery Tool.  Here are the logs.  Thanks.

 

 

Addition.txt

FRST.txt

[MrCharlie]

Welcome to the forum. (Do what you can)

General P2P/Piracy Warning:
 

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.
2. If you have illegal/cracked software (MS Office, Adobe Products), cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.
Failure to remove such software will result in your topic being closed and no further assistance being provided.

 

1. Please run a Threat Scan with Malwarebytes

Start Malwarebytes 2.0..........
Click on Settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware
Same for PUM (Potentially Unwanted Modifications)
Quarantine all that's found
Post the log (save the log as a .txt file not .xml)



Then......

2. Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.
For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Wait for the Prescan to finish

Click Scan to scan the system.
When the scan completes > Don't Fix anything! > Click on the Report Button and post the Report back here.

Don't run any other options, they're not all bad!!!!!!!

RogueKiller logs will also be located here:
%programdata%/RogueKiller/Logs <-------W7
C:\Documents and Settings\All Users\Application Data\RogueKiller\Logs <-------XP

(please don't put logs in code or quotes and use the default font)

MrC

Note:
Please read all of my instructions completely including these.

Make sure system restore is turned on and running. Create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear".

------->Your topic will be closed if you haven't replied within 3 days!<--------
If I don't respond within 24 hours, please send me a PM

[JCapps707]

Here are the logs. There was nothing to remove after the MB scan though. I did not do anything after RogueKiller scan completed.

MalwarebytesLog.txt

RogueKillerReport.txt

[MrCharlie]

Make sure you have created a restore point and.....

Download Delfix from Here and save it to your desktop.

• Place a check mark in front of .......
• Create registry backup <---only!
• [color-red]Uncheck the rest!
• Click the Run button.

  Close the tool out when it's done....we'll use it later.

  ============================

  Please download AdwCleaner from HERE or HERE to your desktop.

  • Double click on AdwCleaner.exe to run the tool.

    Vista/Windows 7/8 users right-click and select Run As Administrator

  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are either adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
  Next..................

  Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  Next.........

  Please run a Threat Scan (Malwarebytes)

  Click on settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware

  Same for PUM (Potentially Unwanted Modifications)

  Quarantine All that's found

  MrC

[JCapps707]

I have done as you requested. Here are the logs.

AdwCleanerLog.txt

JRT.txt

[MrCharlie]

Did you update and run a Threat scan with Malwarebytes??

How is it????

MrC

[JCapps707]

I have not had a chance to check if it worked yet. I will check when I get home from work.  The AdwCleaner and JRT did remove a few things from Chrome, which was the source of the issue, so I am optimistic about it. I will update you when I can check.

[MrCharlie]

OK, if Chrome continues to give you a problem, just follow this procedure:

1. Download and run this tool, immediately it will start searching for suspicious programs on your computer and then shows a message how many programs it found.

https://www.google.com/chrome/srt/

2. Click ‘Remove suspicious programs ‘and wait for the tool to show ‘removal complete’ message.

3. Click ‘Continue’ to quit the tool (you may be prompted to restart your computer, do so)

4. After that, Chrome will automatically open and asks to reset browser settings, click ‘Reset’.

MrC

[JCapps707]

Ok, I will let Chrome run for a day or two and see if I get the issue again before I run that suspicious program tool.  I will keep you updated. Thanks for the continued help.

[MrCharlie]

OK.....MrC

[JCapps707]

Everything appears to be working fine now. Thanks.

[MrCharlie]

Good.......

A little clean up to do....

Please Uninstall ComboFix: (------->if you used it<-------)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter. (it may look like CF is re-installing but it's not)

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

Download Delfix from here and save it to your desktop. (you may already have this)

• Ensure Remove disinfection tools is checked.
• Click the Run button.
• Reboot

Any other programs or logs that are still remaining, you can manually delete. (right click.....Delete)

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST folder, FRST-OlderVersion folder, MBAR folder, etc....AdwCleaner > just run the program and click uninstall.

Note:

If you used FRST and can't delete the quarantine folder:

Download the fixlist.txt to the same folder as FRST.exe.

Run FRST.exe and click Fix only once and wait

That will delete the quarantine folder created by FRST.

The rest you can manually delete.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

[JCapps707]

Looks like all the programs were successfully removed.  Thanks again.

[MrCharlie]

OK...Take Care MrC

[AdvancedSetup]

Glad we could help.

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