Can't Enable Block Malicious Websites

[subzerillo]

I have MBAM-Pro on my computer with Windows XP 64 bit and I can't enable malicious website blocking.

 

I have attached the CheckResults.txt

 

Also as my windows can't run dds, i'm attaching a log from hijackthis.

 

Please help me solve this problem.

 

Thanks for the help

CheckResults.txt

info.txt

log.txt

[daledoc1]

Hi:
 
Until the staff arrive, I know that website blocking for version 1.x was not supported on XP 64-bit:
 

Yes Windows XP x64 is not supported for the Web blocker. The underlying API calls required are not available on that OS.


https://forums.malwarebytes.org/index.php?showtopic=135197#entry744412

We'll need to wait for staff to confirm whether this is still the case for version 2.0.

 

Thanks,

 

daledoc1

[subzerillo]

I thought that my pc was infected, so I couldn't activate that feature.

 

Hope that issue is resolved on version 2.0. This is my main computer and I can't upgrade the windows, because the software I use doesn't work well on Windows vista, 7 or 8.

[daledoc1]

Hi:

 

Well, infection is certainly another possible explanation for the inability to enable malicious website blocking.

However, we'll need to wait for one of the staff or qualified experts to review your logs to determine if that might be the case, or whether it's simply the 64-bit version of XP that is the cause.

(I don't expect that MBAM 2.x website blocking is supported on XP 64-bit, either -- this is a function of the OS limitations that cannot be overcome. But staff will correct me if I am wrong about that.)

 

You are correct that DDS won't run on XP 64-bit, either.

So, if you are concerned about malware, please follow the steps in this topic to run FRST, instead: Diagnostic Logs.

It is a more useful, modern tool than HijackThis.

Then please post back with BOTH of the logs FRST creates.

 

Then, the staff will review all of the logs you've posted and advise you.

 

Thanks for your patience,

 

daledoc1

[subzerillo]

Well I'm attaching all the required files.

 

Hoping I can resolve this issue in my computer. Thanks.

Addition.txt

FRST.txt

CheckResults.txt

[daledoc1]

OK, thanks for the logs.

 

We'll need to wait for one of the staff or experts to review them.

They will advise you further once they have had a chance to do so.

 

Thanks for your patience,

 

daledoc1

[AdvancedSetup]

Unfortunately the issue is your version of Windows XP x-64

 

The web blocker does not support that version of Windows XP.  The Protection Module should work and scanning and cleaning the computer should work okay but not the Website blocker.

[subzerillo]

Thanks for the answer.

 

I was thinking that the problem was the version of my windows.

 

So my computer is clean?

 

Also i have a little concern about the booting process of my computer.

Every time I boot my computer, it's always stuck after I enter the password. The screen shows only the wallpaper, nothing else shows up on the monitor.

But when i kill the mbam.exe process, the pc finishes the boot up process instantly.

 

PD. Should I open a new thread or is it okay here?

[AdvancedSetup]

Well I don't know if your computer is clean or not as that would require further analysis over in the malware removal forum. 

 

If you're concerned I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.

Thanks