Hirikan Posted January 3, 2014 ID:772699 Share Posted January 3, 2014 Hi all! Hopefully one of you kind people can help me with this problem :-) I woke up this morning to start my usual routine to find that my pc would note go past the windows loading screen.I tried the windows repair option but it came back with no errors. I have tried to start in safe mode but it just shuts down before it gets anywhere. Is there anything i can do or will i have to do a fresh install of windows? I had not previously shutdown for maybe over a fortnight.. Thanks. Link to post Share on other sites More sharing options...
kevinf80 Posted January 3, 2014 ID:772701 Share Posted January 3, 2014 Do you have access to another PC and a USB flash drive (memory stick) if so do the following: Please download Farbar Recovery Scan Tool from here: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/save it to a USB flash drive. Ensure to get the correct version for your system, 32 bit or 64 bit Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. Plug the flash drive into the infected PC. If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt Here: http://www.bleepingcomputer.com/tutorials/windows-8-recovery-environment-command-prompt/ to enter System Recovery Command prompt. If you are using Vista or Windows 7 enter System Recovery Options. Plug the flashdrive into the infected PC. Enter System Recovery Options I give two methods, use whichever is convenient for you. To enter System Recovery Options from the Advanced Boot Options:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.Use the arrow keys to select the Repair your computer menu item.Select Your Country as the keyboard language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account an click Next. To enter System Recovery Options by using Windows installation disc:Insert the installation disc.Restart your computer.If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.Click Repair your computer.Select Your Country as the keyboard language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account and click Next. On the System Recovery Options menu you will get the following options:Startup RepairSystem RestoreWindows Complete PC RestoreWindows Memory Diagnostic ToolCommand Prompt Select Command PromptIn the command window type in notepad and press Enter.The notepad opens. Under File menu select Open.Select "Computer" and find your flash drive letter and close the notepad.In the command window type e:\frst64 or e:\frst depending on your version. Press EnterNote: Replace letter e with the drive letter of your flash drive.The tool will start to run.When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply. Kevin... Link to post Share on other sites More sharing options...
Hirikan Posted January 3, 2014 Author ID:772704 Share Posted January 3, 2014 It would appear that it has somehow changed my password for my account!Therefor i cant get to the system recovery options menu, is this a major problem? Link to post Share on other sites More sharing options...
laurus Posted January 3, 2014 ID:772728 Share Posted January 3, 2014 I have the same problem. This is the log, in the attach. What i do?FRST.txt Link to post Share on other sites More sharing options...
kevinf80 Posted January 3, 2014 ID:772741 Share Posted January 3, 2014 @Hirikan - If you do not know the password I cannot offer help.... @laurus - your system is definitely infected, please open your own thread and post the FRST log there, do not post into another users thread... Thank you for your understanding guys... Kevin.... Link to post Share on other sites More sharing options...
Hirikan Posted January 3, 2014 Author ID:772751 Share Posted January 3, 2014 No problem Kevin! Is it a normal occurrence that the virus can change the password? Link to post Share on other sites More sharing options...
Hirikan Posted January 3, 2014 Author ID:772756 Share Posted January 3, 2014 The strange thing is, I have another PC linked to my home network and I can login as my user there, so the password has not been changed... Link to post Share on other sites More sharing options...
kevinf80 Posted January 3, 2014 ID:772759 Share Posted January 3, 2014 Apoligies, if no password access I cannot help. I assume OS is windows 7? if so read this link: http://pcsupport.about.com/od/windows7/ht/reset-password-windows-7.htm Post back if successful.... Link to post Share on other sites More sharing options...
laurus Posted January 3, 2014 ID:772792 Share Posted January 3, 2014 I opened topic here https://forums.malwarebytes.org/index.php?showtopic=139607 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 7, 2014 Root Admin ID:774788 Share Posted January 7, 2014 Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you. Link to post Share on other sites More sharing options...
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