unluckychick Posted January 3, 2014 Author ID:772903 Share Posted January 3, 2014 Oh crap, I no longer have my installation cd, and I also upgraded from Window 8 to 8.1 Link to post Share on other sites More sharing options...
kevinf80 Posted January 3, 2014 ID:772910 Share Posted January 3, 2014 What exactly happens when you try to access those apps? maybe this is a group policy issue... Link to post Share on other sites More sharing options...
unluckychick Posted January 3, 2014 Author ID:772911 Share Posted January 3, 2014 When I click it it open the start view, like the store opens the green background and the store sign, and then it disappeaers and I'm back in the metro view. This seems to be a problem with just Windows apps... Link to post Share on other sites More sharing options...
kevinf80 Posted January 3, 2014 ID:772920 Share Posted January 3, 2014 Is UAC enabled? Link to post Share on other sites More sharing options...
unluckychick Posted January 3, 2014 Author ID:772921 Share Posted January 3, 2014 Sorry I don't know what that is, not a native english speaker Link to post Share on other sites More sharing options...
unluckychick Posted January 3, 2014 Author ID:772922 Share Posted January 3, 2014 Does the refresh require the installation disc? I'm honestly not sure if I have it, but I'm finally going home on Monday, so I could try to find it if you indeed think its my best option. And if we're being honest I really don't use any metro app besides e-mail so if they don't work it isn't that big of a loss to me. Link to post Share on other sites More sharing options...
kevinf80 Posted January 3, 2014 ID:772928 Share Posted January 3, 2014 User Access Control Link to post Share on other sites More sharing options...
unluckychick Posted January 3, 2014 Author ID:772932 Share Posted January 3, 2014 How do I check for that? Link to post Share on other sites More sharing options...
kevinf80 Posted January 3, 2014 ID:772935 Share Posted January 3, 2014 Apologies we cross posted there, when refresh is run the installation CD would only be needed if system files were either corrupt or missing. You also must be aware that depending on the refresh image that is saved your system could revert back to Windows 8, in that case you would have to update again to version 8.1, That action is not with issues regarding activation problems.... There are a couple of simple problems that effect apps in the Metro mode: UAC (User Access Control) is turned OFF, and or: Screen resolution is set incorrectly, it must greater than 1024 x 768 Link to post Share on other sites More sharing options...
unluckychick Posted January 3, 2014 Author ID:772944 Share Posted January 3, 2014 Sorry I'm a bit useless with this, how do I check if UAC is turned off? The screen resolution is fine. I think this problem started when that one program I used during our process got stuck because of my mistake and I had to turn the computer off. After that I remember the metro tiles looking strange for a moment. But I am almost certain this started at some point during the virus check process. Link to post Share on other sites More sharing options...
kevinf80 Posted January 3, 2014 ID:772954 Share Posted January 3, 2014 Read the following link for info on UAC, http://www.eightforums.com/tutorials/5509-user-account-control-uac-change-settings-windows-8-a.html Link to post Share on other sites More sharing options...
unluckychick Posted January 3, 2014 Author ID:772963 Share Posted January 3, 2014 The slider seems to be in the normal position for me if that is what I need to check... I know this is propably not your area anymore, but do you think it would be fine if I didn't do anything and just left the windows apps broken?I really don't use them anyway. I'm just worried if this means there could be other things wrong with my system as well now that this has arisen. Link to post Share on other sites More sharing options...
kevinf80 Posted January 3, 2014 ID:772974 Share Posted January 3, 2014 I do not believe there is any type of infection left on your system, the metro issue is definitely something I would personally do something about. To me this problem will more than likely be down to damage within the registry.Whilst this in itself does not affect the Desktop version and probably never will, I would look at fixing metro apps. There are probably two ways to tackle this problem, Refresh or using System Restore. Refresh will fix the issue but may create others, that really depends on the snapshot image that is current. System Restore will also probably fix the problem, but that may take us back to an infected state. There is a 3rd option, as this is a Laptop it will probably have a restore partition, meaning Factory reset, as delivered state.... I guess the choice is yours, tell me your thoughts.. Link to post Share on other sites More sharing options...
unluckychick Posted January 3, 2014 Author ID:772984 Share Posted January 3, 2014 Oh God, I honestly have NO idea what to do, all of this is making me really really anxious right now. What option would you recommend? I think I'll have to sleep on this as it is quite late and my nerves are getting the best of me on this. Link to post Share on other sites More sharing options...
kevinf80 Posted January 3, 2014 ID:773003 Share Posted January 3, 2014 To me personally I would run Refresh, regarding your situation.... I`d probably go for system restore, that will be an easier solution, best to use a system restore point prior to any issues starting. Use this link: http://www.bleepingcomputer.com/tutorials/windows-8-system-restore-guide/ for instructions, read through a couple of times until you fully understand how to run/use that action. Once you`ve gone back see how your system responds, also if any issues or concerns..... Link to post Share on other sites More sharing options...
unluckychick Posted January 4, 2014 Author ID:773489 Share Posted January 4, 2014 I think I'll have to think about what to do for a while, so I believe this topic could be closed. I'm starting to think that I won't do anything about the metro issue, but if I find more trouble I think I'll go to a professional and see what they recommend as quite honestly I am absolutely clueless on this thing and think I could cause more trouble than benefit if I tried doing anything myself. Thank you for all of your help Kevin, you've been very helpful! Link to post Share on other sites More sharing options...
kevinf80 Posted January 4, 2014 ID:773531 Share Posted January 4, 2014 That decision is ok by me, it was a pleasure to work with you... Take care, Kevin Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 7, 2014 Root Admin ID:774782 Share Posted January 7, 2014 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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