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7 Viruses found on 3 different drives


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Windows 8 PC with 7 viruses Found with Eset online scanner
OK, I'm infected...Isn't this the first step to recovery...just admitting it? lolwink.gif

My PC starting running slow and I also noticed that I no longer could type URL address into the URL address bar without it being hijacked to some stupid site that redirected me...so i experience a takeover of some sort. I also noticed that my Hard drives malfunctioned and required a check-disk type of repair...so there was some kind of physical damage going on....very nasty. This PC is a i7 haswell but is running super slow so I know something is wrong...

I'm running Windows 8 PC and need to set it up properly to avoid viruses in the future.

I was hoping you guys could review my logs and suggest what programs to install to ensure a virus-free experience...

Thanks,
bob

--------------------------------

HiJackThis log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:06:25 AM, on 11/3/2013
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v10.0 (10.00.9200.16537)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\IObit\Start Menu 8\StartMenu8.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe
C:\Program Files\CrashPlan\CrashPlanTray.exe
C:\Program Files (x86)\Canon\Canon IJ Network Scan Utility\CNMNSUT.exe
C:\Program Files (x86)\TechSmith\Snagit 11\Snagit32.exe
C:\Users\bob\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\TechSmith\Snagit 11\TSCHelp.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\APSDaemon.exe
C:\Program Files (x86)\TechSmith\Snagit 11\snagiteditor.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Users\bob\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =http://dell13.msn.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
F2 - REG:system.ini: UserInit=userinit.exe,
O4 - HKLM\..\Run: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
O4 - HKLM\..\Run: [iJNetworkScanUtility] C:\Program Files (x86)\Canon\Canon IJ Network Scan Utility\CNMNSUT.exe
O4 - HKLM\..\Run: [startCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKCU\..\Run: [DellSystemDetect] C:\Users\bob\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Dell\Dell System Detect.appref-ms
O4 - HKCU\..\Run: [uTorrent] "C:\Users\bob\AppData\Roaming\uTorrent\uTorrent.exe" /MINIMIZED
O4 - HKCU\..\Run: [iCloudServices] C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
O4 - HKCU\..\Run: [ApplePhotoStreams] C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
O4 - HKCU\..\Run: [spotify] "C:\Users\bob\AppData\Roaming\Spotify\Spotify.exe" /uri spotify:autostart
O4 - HKCU\..\Run: [Amazon Cloud Player] C:\Users\bob\AppData\Local\Amazon Cloud Player\Amazon Music Helper.exe
O4 - HKLM\..\Policies\Explorer\Run: [btvStack] "C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtvStack.exe"
O4 - Startup: Dropbox.lnk = bob\AppData\Roaming\Dropbox\bin\Dropbox.exe
O4 - Global Startup: CrashPlan Tray.lnk = C:\Program Files\CrashPlan\CrashPlanTray.exe
O4 - Global Startup: Snagit 11.lnk = C:\Program Files (x86)\TechSmith\Snagit 11\Snagit32.exe
O4 - Global Startup: Windows Home Server.lnk = ?

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: *.dell.com
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} (OnlineScanner Control) -http://download.eset.com/special/eos/OnlineScanner.cab
O18 - Protocol: osf-roaming - {C57E9882-B128-4E07-BA2D-FF83B8989C76} - C:\Users\bob\Microsoft Office 15\root\Office15\MSOSB.DLL
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - (no file)
O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: AtherosSvc - Qualcomm Atheros Commnucations - C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\adminservice.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: CrashPlan Backup Service (CrashPlanService) - CrashPlan - C:\Program Files\CrashPlan\CrashPlanService.exe
O23 - Service: Dell Digital Delivery Service (DellDigitalDelivery) - Dell Products, LP. - c:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: HPMSSConnectorService (HPMSSConnectorSvc) - HP - C:\Program Files\Hewlett-Packard\HP MediaSmart Server\MSSConnectorService.exe
O23 - Service: Intel® Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: IconMan_R - Realsil Microelectronics Inc. - C:\Program Files (x86)\Realtek\Realtek USB 2.0 Card Reader\RIconMan.exe
O23 - Service: Intel® Capability Licensing Service Interface - Intel® Corporation - c:\Program Files\Intel\iCLS Client\HeciServer.exe
O23 - Service: Intel® Capability Licensing Service TCP IP Interface - Intel® Corporation - c:\Program Files\Intel\iCLS Client\SocketHeciServer.exe
O23 - Service: Intel® ME Service - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe
O23 - Service: Intel® Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: MediaCollectorService - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\HP MediaSmart Server\MediaCollectorClient.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NMSAccessU - Unknown owner - C:\Program Files (x86)\Illustrate\dBpoweramp\NMSAccessU.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: Realtek Audio Service (RtkAudioService) - Realtek Semiconductor - C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks SAS - C:\Program Files (x86)\Dell Backup and Recovery\SftService.exe
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: StartMenu8 Service (StartMenuService) - IObit - C:\Program Files (x86)\IObit\Start Menu 8\StartMenuServices.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: ZAtheros Wlan Agent - Atheros - C:\Program Files (x86)\Dell Wireless\Ath_WlanAgent.exe

--
End of file - 12581 bytes


-------------------------------------------------------

DDS LOG:

DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 10.0.9200.16537
Run by bob at 10:15:47 on 2013-11-03
Microsoft Windows 8 6.2.9200.0.1252.1.1033.18.8128.4767 [GMT -8:00]
.
AV: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\dwm.exe
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\atieclxx.exe
C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\adminservice.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\CrashPlan\CrashPlanService.exe
C:\Windows\system32\dashost.exe
C:\Program Files\Hewlett-Packard\HP MediaSmart Server\MSSConnectorService.exe
C:\Windows\system32\taskhostex.exe
C:\Windows\Explorer.EXE
c:\Program Files\Intel\iCLS Client\HeciServer.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Illustrate\dBpoweramp\NMSAccessU.exe
C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\IObit\Start Menu 8\StartMenuServices.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files (x86)\Dell Wireless\Ath_WlanAgent.exe
C:\Program Files\Hewlett-Packard\HP MediaSmart Server\MediaCollectorClient.exe
C:\Program Files\Windows Home Server\WHSConnector.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.0.1119.516_x64__8w ekyb3d8bbwe\LiveComm.exe
C:\Windows\System32\WUDFHost.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files (x86)\IObit\Start Menu 8\StartMenu8.exe
C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtvStack.exe
C:\Program Files (x86)\IObit\Start Menu 8\InstallServices64.exe
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe
C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\ActivateDesktop.exe
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
C:\Windows\System32\RuntimeBroker.exe
C:\Windows\Microsoft.NET\Framework64\v4.0.30319\dfsvc.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe
C:\Program Files\CrashPlan\CrashPlanTray.exe
C:\Program Files (x86)\Canon\Canon IJ Network Scan Utility\CNMNSUT.exe
C:\Program Files (x86)\TechSmith\Snagit 11\Snagit32.exe
C:\Program Files (x86)\IObit\Start Menu 8\StartMenu_Hook.exe
C:\Program Files\Windows Home Server\WHSTrayApp.exe
C:\Users\bob\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\TechSmith\Snagit 11\TSCHelp.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\APSDaemon.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Users\bob\AppData\Local\Apps\2.0\XYGPXERC.8EP\6RJQ4VGB.LNY\dell..tion_0f 612f649c4a10af_0005.0003_d2152cbf7ce307ec\DellSystemDetect.exe
C:\Program Files (x86)\TechSmith\Snagit 11\SnagPriv.exe
C:\Program Files (x86)\TechSmith\Snagit 11\snagiteditor.exe
C:\Windows\splwow64.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtTray.exe
c:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe
C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Realtek\Realtek USB 2.0 Card Reader\RIconMan.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Dell Backup and Recovery\SftService.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\My Dell\uaclauncher.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\System32\Macromed\Flash\FlashUtil_ActiveX.exe
C:\Program Files (x86)\ESET\ESET Online Scanner\OnlineCmdLineScanner.exe
C:\Program Files (x86)\ESET\ESET Online Scanner\OnlineCmdLineScanner.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Users\bob\Downloads\HijackThis.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Dell Backup and Recovery\TOASTER.EXE
C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell\DBRCrawler.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\taskhost.exe
C:\Program Files\Windows Defender\MpCmdRun.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.


mWinlogon: Userinit = userinit.exe,
uRun: [DellSystemDetect] C:\Users\bob\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Dell\Dell System Detect.appref-ms
uRun: [uTorrent] "C:\Users\bob\AppData\Roaming\uTorrent\uTorrent.exe" /MINIMIZED
uRun: [iCloudServices] C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
uRun: [ApplePhotoStreams] C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
uRun: [spotify] "C:\Users\bob\AppData\Roaming\Spotify\Spotify.exe" /uri spotify:autostart
uRun: [Amazon Cloud Player] C:\Users\bob\AppData\Local\Amazon Cloud Player\Amazon Music Helper.exe
mRun: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
mRun: [iJNetworkScanUtility] C:\Program Files (x86)\Canon\Canon IJ Network Scan Utility\CNMNSUT.exe
mRun: [startCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mExplorerRun: [btvStack] "C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtvStack.exe"
StartupFolder: C:\Users\bob\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dro pbox.lnk - C:\Users\bob\AppData\Roaming\Dropbox\bin\Dropbox.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\StartUp\CRASHP~1.LNK - C:\Program Files\CrashPlan\CrashPlanTray.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\StartUp\SNAGIT~1.LNK - C:\Program Files (x86)\TechSmith\Snagit 11\Snagit32.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\StartUp\WINDOW~1.LNK - C:\Windows\Installer\{21E49794-7C13-4E84-8659-55BD378267D5}\WHSTrayApp.exe
mPolicies-System: DisableCAD = dword:1
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
Trusted Zone: dell.com

TCP: NameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{04AAAC81-4BDD-4D17-9949-6C483E200BB6} : DHCPNameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{B60BCD14-6C4B-4E14-A7B6-E44B8F2F0696} : DHCPNameServer = 75.75.75.75 75.75.76.76
Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - <orphaned>
Handler: osf-roaming - {C57E9882-B128-4E07-BA2D-FF83B8989C76} - C:\Users\bob\Microsoft Office 15\root\office15\MSOSB.DLL
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\30.0.1599.101\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: CIESpeechBHO Class: {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\IEPlugIn.dll
x64-BHO: BrowserHelper Class: {9A065C65-4EE7-4DDD-9918-F129089A894A} - C:\Program Files\Windows Home Server\WHSDeskBands.dll
x64-TB: Home Server Banner: {D73E76A3-F902-45BD-8FC8-95AE8E014671} - C:\Program Files\Windows Home Server\WHSDeskBands.dll
x64-Run: [iAStorIcon] "C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorIconLaunch.exe" "C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe" 60
x64-Run: [btPreLoad] "C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtPreLoad.exe"
x64-Run: [RTHDVCPL] "C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe" -s
x64-Run: [RtHDVBg] "C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe" /MAXX5REC
x64-ExplorerRun: [btvStack] "C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtvStack.exe"
x64-mPolicies-System: DisableCAD = dword:1
x64-IE: {7815BE26-237D-41A8-A98F-F7BD75F71086} - {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\IEPlugIn.dll
x64-Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - <orphaned>
x64-Handler: osf-roaming - {C57E9882-B128-4E07-BA2D-FF83B8989C76} - <orphaned>
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 iaStorA;iaStorA;C:\Windows\System32\Drivers\iaStorA.sys [2013-7-26 677360]
R1 CLVirtualDrive;CLVirtualDrive;C:\Windows\System32\Drivers\CLVirtualDrive.sy s [2013-7-26 92536]
R2 AERTFilters;Andrea RT Filters Service;C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe [2013-9-27 98208]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2013-9-27 241152]
R2 AtherosSvc;AtherosSvc;C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\AdminService.exe [2012-12-28 226944]
R2 CrashPlanService;CrashPlan Backup Service;C:\Program Files\CrashPlan\CrashPlanService.exe [2013-4-8 222720]
R2 DellDigitalDelivery;Dell Digital Delivery Service;C:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe [2013-8-7 199176]
R2 HPMSSConnectorSvc;HPMSSConnectorService;C:\Program Files\Hewlett-Packard\HP MediaSmart Server\MSSConnectorService.exe [2009-8-11 20480]
R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2013-4-30 15344]
R2 IconMan_R;IconMan_R;C:\Program Files (x86)\Realtek\Realtek USB 2.0 Card Reader\RIconMan.exe [2013-9-27 2451456]
R2 Intel® Capability Licensing Service Interface;Intel® Capability Licensing Service Interface;C:\Program Files\Intel\iCLS Client\HeciServer.exe [2012-12-10 732160]
R2 Intel® ME Service;Intel® ME Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe [2013-7-26 129336]
R2 jhi_service;Intel® Dynamic Application Loader Host Interface Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\Jhi_service.exe [2013-7-26 167736]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-8-26 418376]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2013-8-26 701512]
R2 MediaCollectorService;MediaCollectorService;C:\Program Files\Hewlett-Packard\HP MediaSmart Server\MediaCollectorClient.exe [2009-8-11 83968]
R2 RtkAudioService;Realtek Audio Service;C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe [2013-9-27 224840]
R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell Backup and Recovery\SftService.exe [2013-7-26 1915480]
R2 StartMenuService;StartMenu8 Service;C:\Program Files (x86)\IObit\Start Menu 8\StartMenuServices.exe [2013-10-20 75584]
R2 WHSConnector;Windows Home Server Connector Service;C:\Program Files\Windows Home Server\WHSConnector.exe [2009-10-7 489832]
R2 ZAtheros Wlan Agent;ZAtheros Wlan Agent;C:\Program Files (x86)\Dell Wireless\Ath_WlanAgent.exe [2013-9-27 81536]
R3 AthBTPort;Qualcomm Atheros Virtual Bluetooth Class;C:\Windows\System32\Drivers\btath_flt.sys [2012-12-28 89320]
R3 AtiHDAudioService;AMD Function Driver for HD Audio Service;C:\Windows\System32\Drivers\AtihdW86.sys [2013-9-27 94208]
R3 BTATH_A2DP;Bluetooth A2DP Audio Driver;C:\Windows\System32\Drivers\btath_a2dp.sys [2012-12-28 345832]
R3 btath_avdt;Qualcomm Atheros Bluetooth AVDT Service;C:\Windows\System32\Drivers\btath_avdt.sys [2012-12-28 115432]
R3 BTATH_BUS;Qualcomm Atheros Bluetooth Bus;C:\Windows\System32\Drivers\btath_bus.sys [2012-12-28 33944]
R3 BTATH_HCRP;Bluetooth HCRP Server driver;C:\Windows\System32\Drivers\btath_hcrp.sys [2012-12-28 179432]
R3 BTATH_LWFLT;Bluetooth LWFLT Device;C:\Windows\System32\Drivers\btath_lwflt.sys [2012-12-28 77464]
R3 BTATH_RCP;Bluetooth AVRCP Device;C:\Windows\System32\Drivers\btath_rcp.sys [2012-12-28 136424]
R3 BtFilter;BtFilter;C:\Windows\System32\Drivers\btfilter.sys [2012-12-28 578792]
R3 BthLEEnum;Bluetooth Low Energy Driver;C:\Windows\System32\Drivers\BthLEEnum.sys [2012-7-25 202752]
R3 lvpopf64;Logitech POP Suppression Filter;C:\Windows\System32\Drivers\lvpopf64.sys [2007-5-11 1361952]
R3 LVUSBS64;Logitech USB Monitor Filter;C:\Windows\System32\Drivers\LVUSBS64.sys [2007-5-11 50208]
R3 LVUVC64;@oem16.inf,%PID_08C5_DD%(UVC);Logitech QuickCam Pro 5000(UVC);C:\Windows\System32\Drivers\lvuvc64.sys [2007-5-11 3612704]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\Drivers\mbam.sys [2013-8-26 25928]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\Drivers\RtsUStor.sys [2013-9-27 252048]
R3 RTL8168;Realtek 8168 NT Driver;C:\Windows\System32\Drivers\Rt630x64.sys [2013-7-26 723088]
R3 WSDScan;WSD Scan Support;C:\Windows\System32\Drivers\WSDScan.sys [2013-6-26 23552]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-7-25 162672]
S3 HipShieldK;McAfee Inc. HipShieldK;C:\Windows\System32\Drivers\HipShieldK.sys [2012-5-28 197264]
S3 Intel® Capability Licensing Service TCP IP Interface;Intel® Capability Licensing Service TCP IP Interface;C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe [2012-12-10 803872]
S3 PCDSRVC{D3412D80-CF3B4A27-06020200}_0;PCDSRVC{D3412D80-CF3B4A27-06020200}_0 - PCDR Kernel Mode Service Helper Driver;C:\Program Files\My Dell\pcdsrvc_x64.pkms [2013-5-2 25584]
.
=============== Created Last 30 ================
.
2013-11-03 15:28:30 10280728 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{5A6B1B16-8597-4FD5-8779-5FFEB6320FA2}\mpengine.dll
2013-11-03 11:01:39 10280728 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\Backup\mpengine.dll
2013-11-03 03:34:27 -------- d-----w- C:\Users\bob\AppData\Roaming\TonePrintEditor
2013-10-31 12:22:06 304304 ----a-w- C:\ProgramData\Microsoft\Windows\Sqm\Manifest\Sqm10223.bin
2013-10-30 15:45:28 -------- d-----w- C:\Program Files (x86)\ESET
2013-10-29 22:22:23 -------- d-----w- C:\Users\bob\AppData\Local\Rogue Amoeba
2013-10-29 22:22:14 -------- d-----w- C:\Program Files (x86)\Airfoil
2013-10-29 09:21:02 -------- d-----w- C:\Windows Home Server Drivers for Restore
2013-10-19 14:14:11 -------- d-----w- C:\Program Files\CCleaner
2013-10-19 00:17:21 -------- d-----w- C:\ProgramData\CrashPlan
2013-10-19 00:17:21 -------- d-----w- C:\Program Files\CrashPlan
2013-10-19 00:15:12 -------- d-----w- C:\Users\bob\AppData\Roaming\CrashPlan
2013-10-17 17:31:49 -------- d-----w- C:\Users\bob\AppData\Roaming\com.amazon.music.uploader
2013-10-17 17:31:43 -------- d-----w- C:\Program Files (x86)\Amazon
2013-10-17 17:31:20 -------- d-----w- C:\Users\bob\AppData\Local\Adobe
2013-10-17 17:26:21 -------- d-----w- C:\Users\bob\AppData\Local\Amazon Cloud Player
2013-10-12 21:31:51 -------- d-----w- C:\Users\bob\AppData\Local\Spotify
2013-10-12 21:31:35 -------- d-----w- C:\Users\bob\AppData\Roaming\Spotify
2013-10-10 10:39:56 652288 ----a-w- C:\Windows\System32\comctl32.dll
2013-10-10 10:38:59 785624 ----a-w- C:\Windows\System32\drivers\Wdf01000.sys
.
==================== Find3M ====================
.
2013-10-02 01:38:13 78296 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-10-02 01:38:13 694232 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-09-28 13:31:08 175176 ----a-w- C:\Windows\SysWow64\AirfoilInject3.dll
2013-09-27 21:21:45 173944 ----a-w- C:\Windows\SysWow64\SpoonUninstall.exe
2013-09-22 23:28:06 1767936 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-09-22 23:27:49 2876928 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-09-22 22:55:10 2241024 ----a-w- C:\Windows\System32\wininet.dll
2013-09-22 22:54:51 3959296 ----a-w- C:\Windows\System32\jscript9.dll
2013-08-23 05:11:57 4040192 ----a-w- C:\Windows\System32\win32k.sys
2013-08-16 05:41:13 58200 ----a-w- C:\Windows\System32\drivers\dam.sys
2013-08-16 05:39:26 2371728 ----a-w- C:\Windows\System32\WSService.dll
2013-08-16 05:32:48 209200 ----a-w- C:\Windows\System32\NotificationUI.exe
2013-08-16 05:22:22 40448 ----a-w- C:\Windows\System32\wuapp.exe
2013-08-16 05:22:11 4917760 ----a-w- C:\Windows\System32\sppsvc.exe
2013-08-16 05:20:30 105984 ----a-w- C:\Windows\System32\WinSetupUI.dll
2013-08-15 22:43:21 35328 ----a-w- C:\Windows\SysWow64\wuapp.exe
2013-08-15 22:43:07 84992 ----a-w- C:\Windows\SysWow64\wudriver.dll
2013-08-15 22:43:07 126976 ----a-w- C:\Windows\SysWow64\wuwebv.dll
2013-08-15 22:43:03 562688 ----a-w- C:\Windows\SysWow64\WSShared.dll
2013-08-15 22:43:03 159232 ----a-w- C:\Windows\SysWow64\WSSync.dll
2013-08-15 22:43:02 83968 ----a-w- C:\Windows\SysWow64\OEMLicense.dll
2013-08-15 22:43:02 167424 ----a-w- C:\Windows\SysWow64\WSClient.dll
2013-08-15 22:43:02 143872 ----a-w- C:\Windows\SysWow64\Windows.ApplicationModel.Store.dll
2013-08-15 22:43:02 124928 ----a-w- C:\Windows\SysWow64\Windows.ApplicationModel.Store.TestingFramework.dll
2013-08-15 22:42:52 76800 ----a-w- C:\Windows\SysWow64\setupcln.dll
2013-08-15 22:42:47 91648 ----a-w- C:\Windows\SysWow64\sppc.dll
2013-08-10 05:21:51 448512 ----a-w- C:\Windows\System32\SettingSync.dll
2013-08-10 05:21:51 128512 ----a-w- C:\Windows\System32\SettingSyncInfo.dll
2013-08-10 03:58:51 356352 ----a-w- C:\Windows\SysWow64\SettingSync.dll
2013-08-07 05:15:02 144896 ----a-w- C:\Windows\System32\tssdisai.dll
.
============= FINISH: 10:16:52.48 ===============



------------------------

ATTACH.txt LOG:

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 8
Boot Device: \Device\HarddiskVolume1
Install Date: 8/26/2013 2:17:00 PM
System Uptime: 11/3/2013 9:41:46 AM (1 hours ago)
.
Motherboard: Dell Inc. | | 0KWVT8
Processor: Intel® Core i7-4770 CPU @ 3.40GHz | CPU 1 | 3401/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 919 GiB total, 653.888 GiB free.
D: is CDROM ()
E: is Removable
F: is Removable
G: is Removable
H: is Removable
I: is FIXED (NTFS) - 1863 GiB total, 0.012 GiB free.
J: is CDROM ()
K: is FIXED (NTFS) - 3726 GiB total, 166.306 GiB free.
L: is FIXED (NTFS) - 2048 GiB total, 554.968 GiB free.
Y: is FIXED (NTFS) - 0 GiB total, 0.201 GiB free.
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP14: 10/18/2013 5:17:06 PM - Installed CrashPlan
RP15: 10/27/2013 3:04:32 AM - Scheduled Checkpoint
RP16: 11/3/2013 3:08:39 AM - Scheduled Checkpoint
.
==== Installed Programs ======================
.
µTorrent
Adobe AIR
Airfoil
Amazon Cloud Player
Amazon Music Importer
AMD Accelerated Video Transcoding
AMD APP SDK Runtime
AMD Catalyst Install Manager
Apple Software Update
Bonjour
Canon IJ Network Scan Utility
Canon IJ Network Tool
Canon MX870 series MP Drivers
Catalyst Control Center
Catalyst Control Center - Branding
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-utility64
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
CCleaner
CDBurnerXP
CrashPlan
CyberLink LabelPrint 2.5
CyberLink Media Suite 10
CyberLink Media Suite Essentials
CyberLink Power2Go 8
CyberLink PowerDirector 10
CyberLink PowerDVD 10
D3DX10
dBpoweramp Batch Ripper
dBpoweramp CD Writer
dBpoweramp CD Writer Limited User Burning Service
dBpoweramp DSP Effects
dBpoweramp Music Converter
Dell Backup and Recovery
Dell Backup and Recovery - Support Software
Dell Digital Delivery
Dell System Detect
Dell System Detect Bootstrapper
Dell WLAN and Bluetooth Client Installation
Dropbox
DSC/AA Factory Installer
ESET Online Scanner v3
Gmail Backup
Google Chrome
Google Update Helper
GSmartControl
Hard Disk Low Level Format Tool 4.25
HitmanPro 3.7
HP MediaSmart Server 3.0 (x64)
iCloud
Intel® Manageability Engine Firmware Recovery Agent
Intel® Management Engine Components
Intel® Rapid Storage Technology
Intel® Trusted Connect Service Client
Kernel Outlook PST Viewer ver 11.05.01
Malwarebytes Anti-Malware version 1.75.0.1300
Microsoft Application Error Reporting
Microsoft Office
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Office 64-bit Components 2007
Microsoft Office on Demand Browser Add-ons
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Small Business 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Movie Maker
Mozilla Maintenance Service
Mozilla Thunderbird 24.0 (x86 en-US)
MSVCRT
MSVCRT110
MSVCRT110_amd64
My Dell
Photo Common
Photo Gallery
Qualcomm Atheros Bluetooth Suite (64)
Realtek High Definition Audio Driver
Realtek USB 2.0 Card Reader
SeaTools for Windows
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2687309) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2760591) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2827326) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2827329) 32-Bit Edition 
Security Update for Microsoft Office Excel 2007 (KB2827324) 32-Bit Edition 
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition 
Security Update for Microsoft Office Outlook 2007 (KB2825999) 32-Bit Edition 
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2597971) 32-Bit Edition 
Security Update for Microsoft Office Word 2007 (KB2827330) 32-Bit Edition 
Shared C Run-time for x64
Skype™ 6.7
Slice Audio File Splitter
Snagit 11
Spotify
Start Menu 8
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2827325) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
WavePad Sound Editor
Winamp
Winamp Detector Plug-in
Windows Home Server Connector
Windows Live Communications Platform
Windows Live Essentials
Windows Live Installer
Windows Live Photo Common
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
.
==== Event Viewer Messages From Past Week ========
.
11/3/2013 9:42:06 AM, Error: Microsoft-Windows-Ntfs [98] - Volume I: (\Device\HarddiskVolume9) needs to be taken offline to perform a Full Chkdsk. Please run "CHKDSK /F" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.
11/3/2013 9:41:32 AM, Error: disk [11] - The driver detected a controller error on \Device\Harddisk7\DR7.
11/3/2013 9:41:32 AM, Error: disk [11] - The driver detected a controller error on \Device\Harddisk6\DR6.
11/3/2013 9:41:32 AM, Error: disk [11] - The driver detected a controller error on \Device\Harddisk5\DR5.
11/3/2013 9:41:32 AM, Error: disk [11] - The driver detected a controller error on \Device\Harddisk4\DR4.
11/3/2013 9:39:19 AM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {7022A3B3-D004-4F52-AF11-E9E987FEE25F} and APPID {ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D} to the user Dell8700\bob SID (S-1-5-21-2209406391-1415407880-3894088312-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
11/3/2013 9:35:05 AM, Error: Service Control Manager [7031] - The Windows Defender Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
11/3/2013 10:00:02 AM, Error: Ntfs [137] - The default transaction resource manager on volume I: encountered a non-retryable error and could not start. The data contains the error code.
11/2/2013 2:24:25 PM, Error: Microsoft-Windows-Ntfs [98] - Volume I: (\Device\HarddiskVolume20) needs to be taken offline to perform a Full Chkdsk. Please run "CHKDSK /F" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.
11/1/2013 10:28:57 PM, Error: Microsoft-Windows-Ntfs [98] - Volume I: (\Device\HarddiskVolume19) needs to be taken offline to perform a Full Chkdsk. Please run "CHKDSK /F" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.
10/27/2013 8:59:24 PM, Error: disk [11] - The driver detected a controller error on \Device\Harddisk3\DR3.
10/27/2013 8:59:24 PM, Error: disk [11] - The driver detected a controller error on \Device\Harddisk2\DR2.
10/27/2013 8:59:24 PM, Error: disk [11] - The driver detected a controller error on \Device\Harddisk1\DR1.
.
==== End Of File ===========================


--------------------------------------------------------------------

GMER LOG:


.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 8
Boot Device: \Device\HarddiskVolume1
Install Date: 8/26/2013 2:17:00 PM
System Uptime: 11/3/2013 9:41:46 AM (1 hours ago)
.
Motherboard: Dell Inc. | | 0KWVT8
Processor: Intel® Core i7-4770 CPU @ 3.40GHz | CPU 1 | 3401/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 919 GiB total, 653.888 GiB free.
D: is CDROM ()
E: is Removable
F: is Removable
G: is Removable
H: is Removable
I: is FIXED (NTFS) - 1863 GiB total, 0.012 GiB free.
J: is CDROM ()
K: is FIXED (NTFS) - 3726 GiB total, 166.306 GiB free.
L: is FIXED (NTFS) - 2048 GiB total, 554.968 GiB free.
Y: is FIXED (NTFS) - 0 GiB total, 0.201 GiB free.
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP14: 10/18/2013 5:17:06 PM - Installed CrashPlan
RP15: 10/27/2013 3:04:32 AM - Scheduled Checkpoint
RP16: 11/3/2013 3:08:39 AM - Scheduled Checkpoint
.
==== Installed Programs ======================
.
µTorrent
Adobe AIR
Airfoil
Amazon Cloud Player
Amazon Music Importer
AMD Accelerated Video Transcoding
AMD APP SDK Runtime
AMD Catalyst Install Manager
Apple Software Update
Bonjour
Canon IJ Network Scan Utility
Canon IJ Network Tool
Canon MX870 series MP Drivers
Catalyst Control Center
Catalyst Control Center - Branding
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-utility64
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
CCleaner
CDBurnerXP
CrashPlan
CyberLink LabelPrint 2.5
CyberLink Media Suite 10
CyberLink Media Suite Essentials
CyberLink Power2Go 8
CyberLink PowerDirector 10
CyberLink PowerDVD 10
D3DX10
dBpoweramp Batch Ripper
dBpoweramp CD Writer
dBpoweramp CD Writer Limited User Burning Service
dBpoweramp DSP Effects
dBpoweramp Music Converter
Dell Backup and Recovery
Dell Backup and Recovery - Support Software
Dell Digital Delivery
Dell System Detect
Dell System Detect Bootstrapper
Dell WLAN and Bluetooth Client Installation
Dropbox
DSC/AA Factory Installer
ESET Online Scanner v3
Gmail Backup
Google Chrome
Google Update Helper
GSmartControl
Hard Disk Low Level Format Tool 4.25
HitmanPro 3.7
HP MediaSmart Server 3.0 (x64)
iCloud
Intel® Manageability Engine Firmware Recovery Agent
Intel® Management Engine Components
Intel® Rapid Storage Technology
Intel® Trusted Connect Service Client
Kernel Outlook PST Viewer ver 11.05.01
Malwarebytes Anti-Malware version 1.75.0.1300
Microsoft Application Error Reporting
Microsoft Office
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Office 64-bit Components 2007
Microsoft Office on Demand Browser Add-ons
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Small Business 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Movie Maker
Mozilla Maintenance Service
Mozilla Thunderbird 24.0 (x86 en-US)
MSVCRT
MSVCRT110
MSVCRT110_amd64
My Dell
Photo Common
Photo Gallery
Qualcomm Atheros Bluetooth Suite (64)
Realtek High Definition Audio Driver
Realtek USB 2.0 Card Reader
SeaTools for Windows
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2687309) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2760591) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2827326) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2827329) 32-Bit Edition 
Security Update for Microsoft Office Excel 2007 (KB2827324) 32-Bit Edition 
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition 
Security Update for Microsoft Office Outlook 2007 (KB2825999) 32-Bit Edition 
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2597971) 32-Bit Edition 
Security Update for Microsoft Office Word 2007 (KB2827330) 32-Bit Edition 
Shared C Run-time for x64
Skype™ 6.7
Slice Audio File Splitter
Snagit 11
Spotify
Start Menu 8
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2827325) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
WavePad Sound Editor
Winamp
Winamp Detector Plug-in
Windows Home Server Connector
Windows Live Communications Platform
Windows Live Essentials
Windows Live Installer
Windows Live Photo Common
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
.
==== Event Viewer Messages From Past Week ========
.
11/3/2013 9:42:06 AM, Error: Microsoft-Windows-Ntfs [98] - Volume I: (\Device\HarddiskVolume9) needs to be taken offline to perform a Full Chkdsk. Please run "CHKDSK /F" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.
11/3/2013 9:41:32 AM, Error: disk [11] - The driver detected a controller error on \Device\Harddisk7\DR7.
11/3/2013 9:41:32 AM, Error: disk [11] - The driver detected a controller error on \Device\Harddisk6\DR6.
11/3/2013 9:41:32 AM, Error: disk [11] - The driver detected a controller error on \Device\Harddisk5\DR5.
11/3/2013 9:41:32 AM, Error: disk [11] - The driver detected a controller error on \Device\Harddisk4\DR4.
11/3/2013 9:39:19 AM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {7022A3B3-D004-4F52-AF11-E9E987FEE25F} and APPID {ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D} to the user Dell8700\bob SID (S-1-5-21-2209406391-1415407880-3894088312-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
11/3/2013 9:35:05 AM, Error: Service Control Manager [7031] - The Windows Defender Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
11/3/2013 10:00:02 AM, Error: Ntfs [137] - The default transaction resource manager on volume I: encountered a non-retryable error and could not start. The data contains the error code.
11/2/2013 2:24:25 PM, Error: Microsoft-Windows-Ntfs [98] - Volume I: (\Device\HarddiskVolume20) needs to be taken offline to perform a Full Chkdsk. Please run "CHKDSK /F" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.
11/1/2013 10:28:57 PM, Error: Microsoft-Windows-Ntfs [98] - Volume I: (\Device\HarddiskVolume19) needs to be taken offline to perform a Full Chkdsk. Please run "CHKDSK /F" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.
10/27/2013 8:59:24 PM, Error: disk [11] - The driver detected a controller error on \Device\Harddisk3\DR3.
10/27/2013 8:59:24 PM, Error: disk [11] - The driver detected a controller error on \Device\Harddisk2\DR2.
10/27/2013 8:59:24 PM, Error: disk [11] - The driver detected a controller error on \Device\Harddisk1\DR1.
.
==== End Of File ===========================

-----------------------

 

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Hi there,
my name is Marius and I will assist you with your malware related problems.

Before we move on, please read the following points carefully.

  • First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
  • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

 

 

 

11/3/2013 9:42:06 AM, Error: Microsoft-Windows-Ntfs [98] - Volume I: (\Device\HarddiskVolume9) needs to be taken offline to perform a Full Chkdsk. Please run "CHKDSK /F" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.
11/3/2013 9:41:32 AM, Error: disk [11] - The driver detected a controller error on \Device\Harddisk7\DR7.
11/3/2013 9:41:32 AM, Error: disk [11] - The driver detected a controller error on \Device\Harddisk6\DR6.
11/3/2013 9:41:32 AM, Error: disk [11] - The driver detected a controller error on \Device\Harddisk5\DR5.
11/3/2013 9:41:32 AM, Error: disk [11] - The driver detected a controller error on \Device\Harddisk4\DR4.

 

Your event log shows malfunctioning hard disk drives - please seek help at a local IT shop/technician to ensure the drives are working properly before we hit the other problems

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  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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