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Help with black screen after removal...


MaxJ
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Hi, Max here I've read the stickies so hope all the info need to get started is correct as I have a few issues I'm hoping to get some help with.

 

Laptop started displaying a server busy box which was the prodreg.exe so I ended the process and disabled it from the startup menu which seemed to have solved the problem. Scanned and removed some issues with malwarebytes however now after login I get a black screen with movable mouse cursor. cntrl+alt+del works and brings up the task manager but there are limited processes shown and the computer stalls when trying to shut down. Safe mode boots fine which is how I've created the dds and attach files.

 

Please find below the malwarebtyes logs and my dds+attach information. The computer belongs to my parents so although I have checked for any inappropriate material or programs I have no idea what's really on the system or what it's used for so if anything should be found please inform me and I will take the appropriate action.

 

Thank you in advance for your patience and any help, I look forward to your reply.

 

 

 

Log 1

 
Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org
 
Database version: v2013.06.15.05
 
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Julia Thomas :: JTPC [administrator]
 
15/06/2013 19:55:33
mbam-log-2013-06-15 (19-55-33).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 211293
Time elapsed: 6 minute(s), 57 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 3
C:\Users\Julia Thomas\AppData\Local\Temp\DIQM\FlashPlayer_151\DomaIQ.exe (Adware.DomaIQ) -> Quarantined and deleted successfully.
C:\Users\Julia Thomas\AppData\Local\Temp\DIQM\FlashPlayer_151\DomaIQ10.exe (Adware.DomaIQ) -> Quarantined and deleted successfully.
C:\Users\Julia Thomas\AppData\Local\Temp\DIQM\FlashPlayer_151\exes.zip (Adware.DomaIQ) -> Quarantined and deleted successfully.
 
(end)
 
 
 
Log 2
 
Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org
 
Database version: v2013.09.17.05
 
Windows 7 Service Pack 1 x64 NTFS (Safe Mode)
Internet Explorer 10.0.9200.16686
Julia Thomas :: JTPC [administrator]
 
17/09/2013 13:44:01
mbam-log-2013-09-17 (13-44-01).txt
 
Scan type: Full scan (C:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 362638
Time elapsed: 38 minute(s), 48 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 4
HKCR\AppID\{C26644C4-2A12-4CA6-8F2E-0EDE6CF018F3} (PUP.Optional.Delta.A) -> No action taken.
HKCU\SOFTWARE\BabylonToolbar (PUP.Optional.BabylonToolBar.A) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\DataMngr_Toolbar (PUP.Optional.DataMngr.A) -> Quarantined and deleted successfully.
HKCU\Software\DataMngr (PUP.Optional.DataMngr.A) -> Quarantined and deleted successfully.
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 7
C:\Users\Julia Thomas\AppData\Roaming\Babylon (PUP.Optional.Babylon.A) -> Quarantined and deleted successfully.
C:\ProgramData\Tarma Installer (PUP.Optional.Tarma.A) -> Quarantined and deleted successfully.
C:\ProgramData\Tarma Installer\{361E80BE-388B-4270-BF54-A10C2B756504} (PUP.Optional.Tarma.A) -> Quarantined and deleted successfully.
C:\ProgramData\Tarma Installer\{361E80BE-388B-4270-BF54-A10C2B756504}\Cache (PUP.Optional.Tarma.A) -> Quarantined and deleted successfully.
C:\Users\Julia Thomas\AppData\Local\Temp\mt_ffx\Delta (PUP.Optional.Delta.A) -> Quarantined and deleted successfully.
C:\Users\Julia Thomas\AppData\Local\Temp\mt_ffx\Delta\delta (PUP.Optional.Delta.A) -> Quarantined and deleted successfully.
C:\Users\Julia Thomas\AppData\Local\Temp\mt_ffx\Delta\delta\1.8.16.16 (PUP.Optional.Delta.A) -> Quarantined and deleted successfully.
 
Files Detected: 21
C:\$Recycle.Bin\S-1-5-21-1968215548-3691943247-4104610861-1000\$R2CHYIU.exe (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\$Recycle.Bin\S-1-5-21-1968215548-3691943247-4104610861-1000\$RPMBXXX.exe (PUP.Downware) -> Quarantined and deleted successfully.
C:\ProgramData\Tarma Installer\{361E80BE-388B-4270-BF54-A10C2B756504}\Setup.exe (PUP.Optional.Tarma.A) -> Quarantined and deleted successfully.
C:\Users\Julia Thomas\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\1C7EZE16\pack[1].7z (PUP.Optional.PerformerSoft.A) -> Quarantined and deleted successfully.
C:\Users\Julia Thomas\AppData\Local\Temp\B5E66358-BAB0-7891-B4CF-668A1C14F395\CrxInstaller.dll (PUP.Optional.Babylon.A) -> Quarantined and deleted successfully.
C:\Users\Julia Thomas\AppData\Local\Temp\B5E66358-BAB0-7891-B4CF-668A1C14F395\MyBabylonTB.exe (PUP.Optional.Delta) -> Quarantined and deleted successfully.
C:\Users\Julia Thomas\AppData\Local\Temp\B5E66358-BAB0-7891-B4CF-668A1C14F395\Setup.exe (PUP.Optional.Babylon.A) -> Quarantined and deleted successfully.
C:\Users\Julia Thomas\AppData\Local\Temp\DIQM\FlashPlayer_151\setup__120.exe (PUP.Optional.Amonetize.A) -> Quarantined and deleted successfully.
C:\Users\Julia Thomas\AppData\Local\Temp\DIQM\FlashPlayer_151\software\Delta Babylon.exe (PUP.Optional.Babylon.A) -> Quarantined and deleted successfully.
C:\Users\Julia Thomas\AppData\Local\Temp\DIQM\FlashPlayer_151\software\FlashPlayer.exe (Trojan.DomaIQ) -> Quarantined and deleted successfully.
C:\Users\Julia Thomas\AppData\Local\Temp\DIQM\FlashPlayer_151\software\OptimizerPro.exe (PUP.Optional.OptimizePro.A) -> Quarantined and deleted successfully.
C:\Users\Julia Thomas\Downloads\iLividSetupV1 (1).exe (PUP.Optional.Bandoo) -> Quarantined and deleted successfully.
C:\Users\Julia Thomas\Downloads\iLividSetupV1.exe (PUP.Optional.Bandoo) -> Quarantined and deleted successfully.
C:\Users\Julia Thomas\Downloads\PluginInstall.exe (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\Users\Julia Thomas\Downloads\video-media-download_setup (1).exe (PUP.Downware) -> Quarantined and deleted successfully.
C:\Users\Julia Thomas\Downloads\video-media-download_setup.exe (PUP.Downware) -> Quarantined and deleted successfully.
C:\Users\Julia Thomas\AppData\Roaming\Babylon\log_file.txt (PUP.Optional.Babylon.A) -> Quarantined and deleted successfully.
C:\ProgramData\Tarma Installer\{361E80BE-388B-4270-BF54-A10C2B756504}\Setup.dat (PUP.Optional.Tarma.A) -> Quarantined and deleted successfully.
C:\ProgramData\Tarma Installer\{361E80BE-388B-4270-BF54-A10C2B756504}\Setup.ico (PUP.Optional.Tarma.A) -> Quarantined and deleted successfully.
C:\ProgramData\Tarma Installer\{361E80BE-388B-4270-BF54-A10C2B756504}\_Setup.dll (PUP.Optional.Tarma.A) -> Quarantined and deleted successfully.
C:\ProgramData\Tarma Installer\{361E80BE-388B-4270-BF54-A10C2B756504}\_Setupx.dll (PUP.Optional.Tarma.A) -> Quarantined and deleted successfully.
 
(end)
 
 
 
Log 3
 

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org
 
Database version: v2013.09.17.05
 
Windows 7 Service Pack 1 x64 NTFS (Safe Mode)
Internet Explorer 10.0.9200.16686
Julia Thomas :: JTPC [administrator]
 
17/09/2013 15:11:41
mbam-log-2013-09-17 (15-11-41).txt
 
Scan type: Full scan (C:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 362674
Time elapsed: 39 minute(s), 48 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 1
HKCR\AppID\{C26644C4-2A12-4CA6-8F2E-0EDE6CF018F3} (PUP.Optional.Delta.A) -> Quarantined and deleted successfully.
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
(end)
 

 

DDS

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64 NETWORK

Internet Explorer: 10.0.9200.16686
Run by Julia Thomas at 19:19:21 on 2013-09-17
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.44.1033.18.6051.5049 [GMT 1:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {641105E6-77ED-3F35-A304-765193BCB75F}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {DF70E402-51D7-30BB-99B4-4D23E83BFDE2}
.
============== Running Processes ===============
.
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\windows\Explorer.EXE
C:\windows\system32\ctfmon.exe
C:\windows\helppane.exe
C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
c:\Program Files\Microsoft Security Client\MpCmdRun.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
mWinlogon: Userinit = userinit.exe,
BHO: McAfee Phishing Filter: {27B4851A-3207-45A2-B947-BE8AFE6163AB} - 
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
uRun: [Google Update] "C:\Users\Julia Thomas\AppData\Local\Google\Update\GoogleUpdate.exe" /c
mRun: [iAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
mRun: [NUSB3MON] "C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
mRun: [RoxWatchTray] "c:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatchTray12OEM.exe"
mRun: [Dell Registration] C:\Program Files (x86)\System Registration\prodreg.exe /boot
mRun: [Desktop Disc Tool] "c:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe"
mRun: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
StartupFolder: C:\Users\JULIAT~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ONENOT~1.LNK - C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
TCP: NameServer = 192.168.1.254 192.168.1.254
TCP: Interfaces\{1F860924-B7C7-4D85-874B-0687160F472F} : DHCPNameServer = 192.168.1.254 192.168.1.254
TCP: Interfaces\{747BC4B0-E4D9-4E9C-8365-F333A2937D2C} : DHCPNameServer = 192.168.1.254 192.168.1.254
TCP: Interfaces\{BA911A02-26B7-4FEC-95FF-72124EB6C090} : DHCPNameServer = 192.168.1.254 192.168.1.254
TCP: Interfaces\{F7020451-A7B1-4BE1-9D07-E9C3D5D81FE4} : DHCPNameServer = 192.168.42.129
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
x64-BHO: McAfee Phishing Filter: {27B4851A-3207-45A2-B947-BE8AFE6163AB} - 
x64-BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
x64-Run: [igfxTray] C:\windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\windows\System32\igfxpers.exe
x64-Run: [sysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
x64-Run: [QuickSet] C:\Program Files\Dell\QuickSet\QuickSet.exe
x64-Run: [intelTBRunOnce] wscript.exe //b //nologo "C:\Program Files\Intel\TurboBoost\RunTBGadgetOnce.vbs"
x64-Run: [intelWireless] "C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" /tf Intel Wireless Tray
x64-Run: [DellStage] "C:\Program Files (x86)\Dell Stage\Dell Stage\stage_primary.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\start.umj" --startup
x64-Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
x64-Run: [bTMTrayAgent] rundll32.exe "C:\Program Files (x86)\Intel\Bluetooth\btmshell.dll",TrayApp
x64-Run: [bLEServicesCtrl] C:\Program Files (x86)\Intel\Bluetooth\BleServicesCtrl.exe
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - <orphaned>
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 PxHlpa64;PxHlpa64;C:\windows\System32\drivers\PxHlpa64.sys [2011-6-15 55856]
R3 huawei_enumerator;huawei_enumerator;C:\windows\System32\drivers\ew_jubusenum.sys [2012-8-21 86016]
R3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;C:\windows\System32\drivers\nusb3hub.sys [2010-12-10 80384]
R3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;C:\windows\System32\drivers\nusb3xhc.sys [2010-12-10 181248]
R3 RTL8167;Realtek 8167 NT Driver;C:\windows\System32\drivers\Rt64win7.sys [2011-6-10 539240]
S0 MpFilter;Microsoft Malware Protection Driver;C:\windows\System32\drivers\MpFilter.sys [2013-6-18 247216]
S0 RapportKE64;RapportKE64;C:\windows\System32\drivers\RapportKE64.sys [2013-6-15 295696]
S1 RapportCerberus_56758;RapportCerberus_56758;C:\ProgramData\Trusteer\Rapport\store\exts\RapportCerberus\baseline\RapportCerberus64_56758.sys [2013-8-19 589872]
S1 RapportEI64;RapportEI64;C:\Program Files (x86)\Trusteer\Rapport\bin\x64\RapportEI64.sys [2013-8-29 265872]
S1 RapportPG64;RapportPG64;C:\Program Files (x86)\Trusteer\Rapport\bin\x64\RapportPG64.sys [2013-8-29 384432]
S2 AESTFilters;Andrea ST Filters Service;C:\Program Files\IDT\WDM\AESTSr64.exe [2011-6-15 89600]
S2 BecHelperService;BecHelperService;C:\Program Files (x86)\3 Mobile Broadband\3Connect\BecHelperService.exe [2012-8-21 1740696]
S2 Bluetooth Device Monitor;Bluetooth Device Monitor;C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe [2012-3-27 1014096]
S2 Bluetooth OBEX Service;Bluetooth OBEX Service;C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe [2012-3-27 1104208]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2011-6-15 13336]
S2 NisDrv;Microsoft Network Inspection System;C:\windows\System32\drivers\NisDrvWFP.sys [2013-1-20 139616]
S2 RapportMgmtService;Rapport Management Service;C:\Program Files (x86)\Trusteer\Rapport\bin\RapportMgmtService.exe [2013-8-29 1435928]
S2 RoxWatch12;Roxio Hard Drive Watcher 12;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe [2010-11-25 219632]
S2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2011-6-15 1692480]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-1-8 161536]
S2 TurboB;Turbo Boost UI Monitor driver;C:\windows\System32\drivers\TurboB.sys [2010-11-29 16120]
S2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2011-6-15 2655768]
S3 Bluetooth Media Service;Bluetooth Media Service;C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe [2012-3-27 1304912]
S3 btmaux;Intel Bluetooth Auxiliary Service;C:\windows\System32\drivers\btmaux.sys [2012-2-13 95232]
S3 btmhsf;btmhsf;C:\windows\System32\drivers\btmhsf.sys [2012-2-13 747008]
S3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\windows\System32\drivers\CtClsFlt.sys [2013-8-1 176000]
S3 ew_usbenumfilter;huawei_CompositeFilter;C:\windows\System32\drivers\ew_usbenumfilter.sys [2012-8-21 13952]
S3 ewusbmbb;HUAWEI USB-WWAN miniport;C:\windows\System32\drivers\ewusbwwan.sys [2012-8-21 421376]
S3 iBtFltCoex;iBtFltCoex;C:\windows\System32\drivers\iBtFltCoex.sys [2012-3-21 60928]
S3 IntcDAud;Intel® Display Audio;C:\windows\System32\drivers\IntcDAud.sys [2011-6-15 317440]
S3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [2010-12-17 340240]
S3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2013-6-20 366600]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\windows\System32\drivers\rdpvideominiport.sys [2012-12-23 19456]
S3 RoxMediaDB12OEM;RoxMediaDB12OEM;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe [2010-11-25 1116656]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\windows\System32\drivers\RtsUStor.sys [2011-6-15 250984]
S3 RTL8192cu;%RTL8192cu.DeviceDesc.DispName%;C:\windows\System32\drivers\RTL8192cu.sys [2012-5-18 806400]
S3 TsUsbFlt;TsUsbFlt;C:\windows\System32\drivers\TsUsbFlt.sys [2012-12-23 57856]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\windows\System32\drivers\TsUsbGD.sys [2012-12-23 30208]
S3 TurboBoost;Intel® Turbo Boost Technology Monitor 2.0;C:\Program Files\Intel\TurboBoost\TurboBoost.exe [2010-11-29 149504]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\System32\Wat\WatAdminSvc.exe [2011-12-15 1255736]
S3 wdkmd;Intel WiDi KMD;C:\windows\System32\drivers\WDKMD.sys [2010-12-1 42392]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-23 57184]
.
=============== Created Last 30 ================
.
2013-09-17 17:51:50 -------- d-sh--w- C:\found.000
2013-09-16 20:16:29 9694160 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{6083E8A6-F9F7-4FC9-8BC3-28DDDD26DA0E}\mpengine.dll
2013-09-16 20:15:29 -------- d-----w- C:\Users\Julia Thomas\AppData\Local\CrashDumps
2013-09-16 18:48:41 9694160 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2013-09-11 18:42:23 155584 ----a-w- C:\windows\System32\drivers\ataport.sys
2013-09-11 18:41:59 7680 ----a-w- C:\windows\SysWow64\instnm.exe
2013-09-11 18:41:59 4096 ---ha-w- C:\windows\SysWow64\api-ms-win-core-localization-l1-1-0.dll
2013-09-11 18:41:59 4096 ---ha-w- C:\windows\System32\api-ms-win-core-localization-l1-1-0.dll
2013-09-11 18:41:59 3072 ---ha-w- C:\windows\SysWow64\api-ms-win-core-console-l1-1-0.dll
2013-09-11 18:41:59 3072 ---ha-w- C:\windows\System32\api-ms-win-core-console-l1-1-0.dll
2013-09-11 18:41:59 25600 ----a-w- C:\windows\SysWow64\setup16.exe
2013-09-11 18:41:58 6656 ----a-w- C:\windows\SysWow64\apisetschema.dll
2013-09-11 18:41:58 6656 ----a-w- C:\windows\System32\apisetschema.dll
2013-09-11 18:41:58 2048 ----a-w- C:\windows\SysWow64\user.exe
2013-09-11 18:41:46 3155456 ----a-w- C:\windows\System32\win32k.sys
2013-09-06 20:12:55 965008 ------w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{F0C3885C-FD21-4AA5-81B9-2787A07BB25C}\gapaengine.dll
.
==================== Find3M  ====================
.
2013-09-13 13:34:17 71048 ----a-w- C:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-09-13 13:34:17 692616 ----a-w- C:\windows\SysWow64\FlashPlayerApp.exe
2013-08-29 00:38:40 295696 ----a-w- C:\windows\System32\drivers\RapportKE64.sys
2013-08-10 05:22:18 2241024 ----a-w- C:\windows\System32\wininet.dll
2013-08-10 05:20:59 3959296 ----a-w- C:\windows\System32\jscript9.dll
2013-08-10 05:20:55 67072 ----a-w- C:\windows\System32\iesetup.dll
2013-08-10 05:20:55 136704 ----a-w- C:\windows\System32\iesysprep.dll
2013-08-10 03:59:10 1767936 ----a-w- C:\windows\SysWow64\wininet.dll
2013-08-10 03:58:09 2876928 ----a-w- C:\windows\SysWow64\jscript9.dll
2013-08-10 03:58:06 61440 ----a-w- C:\windows\SysWow64\iesetup.dll
2013-08-10 03:58:06 109056 ----a-w- C:\windows\SysWow64\iesysprep.dll
2013-08-10 03:17:38 2706432 ----a-w- C:\windows\System32\mshtml.tlb
2013-08-10 03:07:50 2706432 ----a-w- C:\windows\SysWow64\mshtml.tlb
2013-08-10 02:27:59 89600 ----a-w- C:\windows\System32\RegisterIEPKEYs.exe
2013-08-10 02:17:19 71680 ----a-w- C:\windows\SysWow64\RegisterIEPKEYs.exe
2013-08-02 02:23:53 5550528 ----a-w- C:\windows\System32\ntoskrnl.exe
2013-08-02 02:15:44 1732032 ----a-w- C:\windows\System32\ntdll.dll
2013-08-02 02:15:03 362496 ----a-w- C:\windows\System32\wow64win.dll
2013-08-02 02:15:03 243712 ----a-w- C:\windows\System32\wow64.dll
2013-08-02 02:15:03 13312 ----a-w- C:\windows\System32\wow64cpu.dll
2013-08-02 02:14:57 215040 ----a-w- C:\windows\System32\winsrv.dll
2013-08-02 02:14:11 16384 ----a-w- C:\windows\System32\ntvdm64.dll
2013-08-02 02:13:34 424448 ----a-w- C:\windows\System32\KernelBase.dll
2013-08-02 01:59:30 3968960 ----a-w- C:\windows\SysWow64\ntkrnlpa.exe
2013-08-02 01:59:30 3913664 ----a-w- C:\windows\SysWow64\ntoskrnl.exe
2013-08-02 01:51:23 1292192 ----a-w- C:\windows\SysWow64\ntdll.dll
2013-08-02 01:50:42 5120 ----a-w- C:\windows\SysWow64\wow32.dll
2013-08-02 01:50:42 274944 ----a-w- C:\windows\SysWow64\KernelBase.dll
2013-08-02 01:09:17 338432 ----a-w- C:\windows\System32\conhost.exe
2013-08-02 00:59:09 112640 ----a-w- C:\windows\System32\smss.exe
2013-08-02 00:45:36 14336 ----a-w- C:\windows\SysWow64\ntvdm64.dll
2013-08-02 00:43:05 6144 ---ha-w- C:\windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
2013-08-02 00:43:05 4608 ---ha-w- C:\windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
2013-08-02 00:43:05 3584 ---ha-w- C:\windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
2013-08-02 00:43:05 3072 ---ha-w- C:\windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
2013-07-25 09:25:54 1888768 ----a-w- C:\windows\System32\WMVDECOD.DLL
2013-07-25 08:57:27 1620992 ----a-w- C:\windows\SysWow64\WMVDECOD.DLL
2013-07-19 01:58:42 2048 ----a-w- C:\windows\System32\tzres.dll
2013-07-19 01:41:01 2048 ----a-w- C:\windows\SysWow64\tzres.dll
2013-07-09 05:52:52 224256 ----a-w- C:\windows\System32\wintrust.dll
2013-07-09 05:51:16 1217024 ----a-w- C:\windows\System32\rpcrt4.dll
2013-07-09 05:46:20 184320 ----a-w- C:\windows\System32\cryptsvc.dll
2013-07-09 05:46:20 1472512 ----a-w- C:\windows\System32\crypt32.dll
2013-07-09 05:46:20 139776 ----a-w- C:\windows\System32\cryptnet.dll
2013-07-09 04:52:33 663552 ----a-w- C:\windows\SysWow64\rpcrt4.dll
2013-07-09 04:52:10 175104 ----a-w- C:\windows\SysWow64\wintrust.dll
2013-07-09 04:46:31 140288 ----a-w- C:\windows\SysWow64\cryptsvc.dll
2013-07-09 04:46:31 1166848 ----a-w- C:\windows\SysWow64\crypt32.dll
2013-07-09 04:46:31 103936 ----a-w- C:\windows\SysWow64\cryptnet.dll
2013-07-06 06:03:53 1910208 ----a-w- C:\windows\System32\drivers\tcpip.sys
.
============= FINISH: 19:20:38.32 ===============
 
 
Attach
 
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium 
Boot Device: \Device\HarddiskVolume2
Install Date: 14/12/2011 22:33:43
System Uptime: 17/09/2013 19:06:56 (0 hours ago)
.
Motherboard: Dell Inc. |  | 034W60
Processor: Intel® Core i5-2410M CPU @ 2.30GHz | CPU 1 | 2294/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 451 GiB total, 377.987 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: RapportKE64
Device ID: ROOT\LEGACY_RAPPORTKE64\0000
Manufacturer: 
Name: RapportKE64
PNP Device ID: ROOT\LEGACY_RAPPORTKE64\0000
Service: RapportKE64
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: Security Processor Loader Driver
Device ID: ROOT\LEGACY_SPLDR\0000
Manufacturer: 
Name: Security Processor Loader Driver
PNP Device ID: ROOT\LEGACY_SPLDR\0000
Service: spldr
.
==== System Restore Points ===================
.
RP124: 20/08/2013 08:34:46 - Windows Update
RP125: 22/08/2013 20:42:07 - Installed Rapport
RP126: 23/08/2013 10:36:03 - Windows Update
RP127: 28/08/2013 21:12:25 - Windows Update
RP128: 01/09/2013 12:30:19 - Windows Update
RP129: 04/09/2013 15:57:00 - Windows Update
RP130: 08/09/2013 10:03:49 - Windows Update
RP131: 11/09/2013 19:33:48 - Installed Rapport
RP132: 11/09/2013 20:38:44 - Windows Update
RP133: 14/09/2013 09:34:21 - Windows Update
RP134: 16/09/2013 21:22:29 - Windows Update
.
==== Installed Programs ======================
.
3Connect
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader X (10.1.8) MUI
Advanced Audio FX Engine
Bing Rewards Client Installer
D3DX10
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell DataSafe Local Backup
Dell DataSafe Local Backup - Support Software
Dell Driver Download Manager
Dell Edoc Viewer
Dell Getting Started Guide
Dell MusicStage
Dell PhotoStage
Dell Product Registration
Dell Stage
Dell Touchpad
Dell VideoStage
Dell Webcam Central
DirectX 9 Runtime
DomaIQ
Google Chrome
Huawei modem
IDT Audio
Intel PROSet Wireless
Intel® Control Center
Intel® Management Engine Components
Intel® Processor Graphics
Intel® PROSet/Wireless Software for Bluetooth® Technology
Intel® PROSet/Wireless WiFi Software
Intel® Rapid Storage Technology
Intel® Turbo Boost Technology Monitor 2.0
Intel® Wireless Display
Java 6 Update 45 (64-bit)
Junk Mail filter update
Malwarebytes Anti-Malware version 1.75.0.1300
Mesh Runtime
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft Application Error Reporting
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Home and Student 2010
Microsoft Office Office 64-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Single Image 2010
Microsoft Office Word MUI (English) 2010
Microsoft Security Client
Microsoft Security Essentials
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Modem Diagnostic Tool
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
My Dell
PartyPoker
PhotoShowExpress
Quickset64
Rapport
RBVirtualFolder64Inst
Realtek Ethernet Controller Driver
Realtek USB 2.0 Card Reader
Renesas Electronics USB 3.0 Host Controller Driver
Roxio Activation Module
Roxio BackOnTrack
Roxio Burn
Roxio Creator Starter
Roxio Express Labeler 3
Roxio File Backup
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)
Security Update for Microsoft .NET Framework 4 Extended (KB2416472)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
Security Update for Microsoft Excel 2010 (KB2760597) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2760406) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687276) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition
Security Update for Microsoft Outlook 2010 (KB2794707) 32-Bit Edition
Security Update for Microsoft Publisher 2010 (KB2553147) 32-Bit Edition
Security Update for Microsoft Visio 2010 (KB2810068) 32-Bit Edition
Security Update for Microsoft Word 2010 (KB2760769) 32-Bit Edition
Skype Toolbars
Skype™ 6.1
Sonic CinePlayer Decoder Pack
SopCast 3.4.8
System Requirements Lab for Intel
Trusteer Endpoint Protection
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939)
Update for Microsoft .NET Framework 4 Extended (KB2468871)
Update for Microsoft .NET Framework 4 Extended (KB2533523)
Update for Microsoft .NET Framework 4 Extended (KB2600217)
Update for Microsoft .NET Framework 4 Extended (KB2836939)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553157) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589370) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760758) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live Remote Client
Windows Live Remote Client Resources
Windows Live Remote Service
Windows Live Remote Service Resources
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
.
==== Event Viewer Messages From Past Week ========
.
17/09/2013 19:18:45, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {D3DCB472-7261-43CE-924B-0704BD730D5F}
17/09/2013 19:18:45, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {145B4335-FE2A-4927-A040-7C35AD3180EF}
17/09/2013 19:17:29, Error: Service Control Manager [7001]  - The Computer Browser service depends on the Server service which failed to start because of the following error:  The dependency service or group failed to start.
17/09/2013 19:08:09, Error: Service Control Manager [7001]  - The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:  The dependency service or group failed to start.
17/09/2013 19:08:08, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
17/09/2013 19:08:08, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
17/09/2013 19:08:00, Error: Microsoft-Windows-WLAN-AutoConfig [10000]  - WLAN Extensibility Module has failed to start. Module Path: C:\windows\System32\IWMSSvc.dll Error Code: 21
17/09/2013 19:07:59, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
17/09/2013 19:07:50, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
17/09/2013 19:07:47, Error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  discache MpFilter RapportKE64 spldr Wanarpv6
17/09/2013 19:07:45, Error: Service Control Manager [7001]  - The Microsoft Network Inspection System service depends on the Microsoft Malware Protection Driver service which failed to start because of the following error:  A device attached to the system is not functioning.
17/09/2013 18:54:41, Error: Service Control Manager [7000]  - The Mobile IP Route Manager service failed to start due to the following error:  This driver has been blocked from loading
17/09/2013 18:54:41, Error: Application Popup [1060]  - \??\C:\windows\SysWow64\drivers\mdvrmng.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
17/09/2013 18:35:19, Error: Service Control Manager [7043]  - The Group Policy Client service did not shut down properly after receiving a preshutdown control.
17/09/2013 17:19:02, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service Bluetooth Device Monitor with arguments "" in order to run the server: {DABF28BE-F6B4-4E40-8F40-C4FB26F3116C}
17/09/2013 15:55:10, Error: Service Control Manager [7001]  - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:  The dependency service or group failed to start.
17/09/2013 15:10:20, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
17/09/2013 15:10:20, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
17/09/2013 15:09:53, Error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  AFD DfsC discache MpFilter NetBIOS NetBT nsiproxy Psched RapportKE64 rdbss spldr tdx vwififlt Wanarpv6 WfpLwf
17/09/2013 15:09:52, Error: Service Control Manager [7001]  - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error:  The dependency service or group failed to start.
17/09/2013 15:09:52, Error: Service Control Manager [7001]  - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error:  A device attached to the system is not functioning.
17/09/2013 15:09:52, Error: Service Control Manager [7001]  - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error:  A device attached to the system is not functioning.
17/09/2013 15:09:52, Error: Service Control Manager [7001]  - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error:  The dependency service or group failed to start.
17/09/2013 15:09:52, Error: Service Control Manager [7001]  - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error:  The dependency service or group failed to start.
17/09/2013 15:09:52, Error: Service Control Manager [7001]  - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error:  A device attached to the system is not functioning.
17/09/2013 15:09:52, Error: Service Control Manager [7001]  - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error:  The dependency service or group failed to start.
17/09/2013 15:09:52, Error: Service Control Manager [7001]  - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error:  The dependency service or group failed to start.
17/09/2013 15:09:52, Error: Service Control Manager [7001]  - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error:  A device attached to the system is not functioning.
17/09/2013 15:09:52, Error: Service Control Manager [7001]  - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error:  A device attached to the system is not functioning.
17/09/2013 13:33:23, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.
17/09/2013 13:21:39, Error: Service Control Manager [7009]  - A timeout was reached (30000 milliseconds) while waiting for the Bluetooth Device Monitor service to connect.
17/09/2013 13:21:39, Error: Service Control Manager [7000]  - The Bluetooth Device Monitor service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
17/09/2013 01:43:50, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WwanSvc service.
11/09/2013 19:34:22, Error: Service Control Manager [7034]  - The Roxio Hard Drive Watcher 12 service terminated unexpectedly.  It has done this 1 time(s).
.
==== End Of File ===========================
 
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Welcome to the forum.

Please download and run RogueKiller 32 Bit to your desktop.

RogueKiller 64 Bit <---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes and use the default font)

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MrC

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running

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Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

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RogueKiller V8.6.11 _x64_ [sep 11 2013] by Tigzy

mail : tigzyRK<at>gmail<dot>com




 

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version

Started in : Safe mode with network support

User : Julia Thomas [Admin rights]

Mode : Scan -- Date : 09/18/2013 01:42:45

| ARK || FAK || MBR |

 

¤¤¤ Bad processes : 0 ¤¤¤

 

¤¤¤ Registry Entries : 4 ¤¤¤

[RUN][sUSP PATH] HKCU\[...]\Run : Google Update ("C:\Users\Julia Thomas\AppData\Local\Google\Update\GoogleUpdate.exe" /c [7]) -> FOUND

[RUN][sUSP PATH] HKUS\S-1-5-21-1968215548-3691943247-4104610861-1000\[...]\Run : Google Update ("C:\Users\Julia Thomas\AppData\Local\Google\Update\GoogleUpdate.exe" /c [7]) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

 

¤¤¤ Scheduled tasks : 2 ¤¤¤

[V1][sUSP PATH] GoogleUpdateTaskUserS-1-5-21-1968215548-3691943247-4104610861-1000UA.job : C:\Users\Julia Thomas\AppData\Local\Google\Update\GoogleUpdate.exe - /ua /installsource scheduler [7][x] -> FOUND

[V1][sUSP PATH] GoogleUpdateTaskUserS-1-5-21-1968215548-3691943247-4104610861-1000Core.job : C:\Users\Julia Thomas\AppData\Local\Google\Update\GoogleUpdate.exe - /c [7] -> FOUND

 

¤¤¤ Startup Entries : 0 ¤¤¤

 

¤¤¤ Web browsers : 0 ¤¤¤

 

¤¤¤ Particular Files / Folders: ¤¤¤

 

¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤

 

¤¤¤ External Hives: ¤¤¤

 

¤¤¤ Infection :  ¤¤¤

 

¤¤¤ HOSTS File: ¤¤¤

--> %SystemRoot%\System32\drivers\etc\hosts

 

 

 

 

¤¤¤ MBR Check: ¤¤¤

 

+++++ PhysicalDrive0: ST9500325AS +++++

--- User ---

[MBR] ae43a7dad26f64980f0d3d16b542b54d

[bSP] 85831553ef7f41d30de6df5144ef2d0a : Windows 7/8 MBR Code

Partition table:

0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 2048 | Size: 100 Mo

1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 206848 | Size: 15000 Mo

2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 30926848 | Size: 461838 Mo

User = LL1 ... OK!

User = LL2 ... OK!

 

Finished : << RKreport[0]_S_09182013_014245.txt >>
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Okay restored the system back to 10 days ago when I am sure everything was functioning how it should however even though the normal login now takes me to the desktop the "Sever busy" box still appears but is now accompanied by a task bar pop up....

 

'Failed to connect to a windows service
Windows could not connect to the System Event Notification Service service. This problem prevents limited users from logging on to the system. As an administrative user, you can review the System Event Log for details about why the service didn't respond'

 

Any attempts to do anything after this results in the computer freezing. Excuse my ignorance and thank you for your assistance so far any further advice would be much appreciated. 

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Ran services.msc to check status - startup type - log on as

 

System Event Noticication Service - blank - automatic - local system

COM+ Event System - blank - automatic - local service

RPC Endpoint Mapper?? - Started - automatic - network service

 

I didn't mess with anything. From the next thread I ran a sfc /scannow which reported that several problems were found and all were fixed for which there is apparently a log. Also did a memory test which reported no errors and a chkdsk which also reported it has replaced/fixed a number of bad sectors and files. After all that I am back to the black screen problem in regular startup. I am able to access av sites and download any programs okay in safe mode so I'm not sure what that means and whether I should proceed with the rest of the advice in that thread regarding the worm.

 

I have searched for info regarding the various issues like the Dell Support Center and the anti virus but I didn't want to proceed with anything without checking for your advice first, I am at a loss as to what to do.

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Eventually narrowed it down to the bluetooth adapter and or drivers are causing the sever busy box and a program called Rapport by Trusteer (apparently recommended by HSBC bank) which is causing the System event notification. It's late here so I'll have to deal with this tomorrow but whilst both are disabled from the services everything works perfectly. I was going to uninstall the Trusteer program but I noticed another installed program called "DomaIQ by Tuguu" which I've search and is adware. I also checked the device manager in order to have a look at the bluetooth drivers but they seem up to date however there is an issue with the TCP/IP Protocol Driver in the hidden devices maybe this is relevant as well.

 

I await your instructions. Thank you for your patience MrC.

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Okay well I was hoping you'd have some further guidance related to what I wrote but that's fine. I can't seem to uninstall the Trusteer program as some files are missing but everything seems to be working now that I've disabled the bluetooth peripheral devices in the device manager and services. If there is no malware/virus related issues then I won't take up any more of your time and I'll just search elsewhere to resolve the maintenance problems.

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Well here's some info on Trusteer:

http://www.trusteer.com/support/remove-rapport-folders#t186n2119

Install.DomaIQ removal:

http://forums.spybot.info/showthread.php?68494-Manual-Removal-Guide-for-Install-DomaIQ

and.....

Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.

    Vista/Windows 7/8 users right-click and select Run As Administrator

  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
Then..................

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

Follow up with Microsoft Safety Scanner:

http://www.microsoft.com/security/scanner/en-us/default.aspx

--------------------------------------------------------

Some info on TCP/IP Protocol Driver:

http://superuser.com/questions/30995/how-to-reinstall-the-tcp-ip-protocol-driver-on-windows-7

MrC

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Thank you that was extremely helpful. Did everything suggested and all worked fine. Microsoft scan was clear after everything below.
 
_______________________________________________________________________________
 
# AdwCleaner v3.004 - Report created 19/09/2013 at 22:43:12
# Updated 15/09/2013 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Julia Thomas - JTPC
# Running from : C:\Users\Julia Thomas\Desktop\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\ProgramData\Babylon
Folder Deleted : C:\Program Files (x86)\MyPC Backup 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{C26644C4-2A12-4CA6-8F2E-0EDE6CF018F3}
Key Deleted : HKLM\SOFTWARE\Classes\Prod.cap
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\MyBabylontb_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\MyBabylontb_RASMANCS
Key Deleted : HKLM\SOFTWARE\5c55da8cbc3ab845
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4D79-A620-CCE0C0A66CC9}
Key Deleted : HKCU\Software\BabylonToolbar
Key Deleted : HKCU\Software\DataMngr
[#] Key Deleted : HKCU\Software\DataMngr_Toolbar
Key Deleted : HKCU\Software\OCS
Key Deleted : HKLM\Software\Babylon
Key Deleted : HKLM\Software\DataMngr
Key Deleted : [x64] HKLM\SOFTWARE\Tarma Installer
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v10.0.9200.16686
 
 
-\\ Google Chrome v
 
[ File : C:\Users\Julia Thomas\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
*************************
 
AdwCleaner[R0].txt - [2378 octets] - [19/09/2013 22:40:44]
AdwCleaner[s0].txt - [1924 octets] - [19/09/2013 22:43:12]
 
########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [1984 octets] ##########
 
 
 
__________________________________________________________________________
 
 
Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org
 
Database version: v2013.09.19.08
 
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16686
Julia Thomas :: JTPC [administrator]
 
19/09/2013 22:49:57
mbam-log-2013-09-19 (22-49-57).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 198826
Time elapsed: 5 minute(s), 8 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
(end)
 
 
_______________________

 

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