Transfering LIcenses

[A72]

Hi All,

 

I was wondering if anyone has any suggestions as to the procedure for transferring a paid pro version of Malwarebytes Anti-Malware to a new desktop (well.. reformatting). Unfortunately, I do not have the original order number, and the product key is blocked on the info pane leaving me with only the ID number.

 

Any suggestions as to how I could go about transferring this license?

 

Best Regards,

-Evan

[daledoc1]

Hello and welcome, A72:

 

Transferring your consumer license is pretty easy.

This KB topic explains how: How do I transfer a licensed Malwarebytes Anti-Malware PRO to my new computer?

 

If you no longer have your license ID & key, here is additional info on how to retrieve that info -- please refer to part 3 of this topic: I need to reinstall Malwarebytes Anti-Malware licensed version (and need my key & ID)

 

And the reseller contact info is here: Why is my payment processed by Cleverbridge?

 

If you're comfortable looking in the Registry, the info can also be found there (we can tell you how); however, if you've already reformatted, then this won't be an option.

 

Hope this helps,

 

daledoc1

[A72]

That is perfect! 

 

Thanks daledoc1

 

-Evan

[daledoc1]

You're most welcome.

 

Let us know if you need more help with this.

 

Kind regards,

 

daledoc1

[A72]

Hmm, looks as though I still have the problem with obtaining the actual product key since I don't have it. I'm assuming (based on the documentation) that I have to contact Cleverbridge?

 

-Evan

[daledoc1]

If you have lost your original confirmation email and have already reformatted your hard drive, then YES, you'll need to contact Cleverbridge (assuming you purchased online).

 

(If you purchased a boxed CD, the license ID & key will be inside the box, e.g. on the CD sleeve.)

[A72]

I have not yet reformatted, but I purchased it digitally meaning no box or sleeve unfortunately. Does that removal software identify the product key by some odd chance?

 

-Evan

[daledoc1]

Ah, OK.
 
Good.
 
If you are comfortable poking around in the Windows registry....


You can also look up your ID and Key from the Registry and copy and paste it to a Notepad document before running the mbam-clean utility.

Location for Windows x86
HKEY_LOCAL_MACHINE\SOFTWARE\Malwarebytes' Anti-Malware
Location for Windows x64
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Malwarebytes' Anti-Malware

 

 

Hope this helps,

 

daledoc1

[daledoc1]

You need both the ID and Key

 

They are alphanumeric.

 

ID: XXXXX-XXXXX

Key: XXXX-XXXX-XXXX-XXXX

[A72]

Not something I'm particularly familiar with, but never hurts to do a bit of research and learn. 

 

In the event that I'm unable to navigate through properly, I'm assuming at that point I would need to contact Cleverbridge?

 

-Evan

[daledoc1]

 Does that removal software identify the product key by some odd chance?

 

No, the removal tool will wipe both the ID & Key.

So don't run MBAM-clean on the old rig until you have retrieved the ID & key from the Registry, if you're going to go that route.

[daledoc1]

Not something I'm particularly familiar with, but never hurts to do a bit of research and learn. 

 

In the event that I'm unable to navigate through properly, I'm assuming at that point I would need to contact Cleverbridge?

 

 

 

If you're not comfortable with looking in the registry (make no changes!!!!!), then, yes, contacting Cleverbridge will be the safest thing to do.

[A72]

Sounds good. Thank you for all the helpful advice!

 

Best Regards,

-Evan

[daledoc1]

Okey doke.

 

Please post back and let us know if you get it all worked out, or if you need more help.

 

Kind regards,

 

daledoc1

[A72]

Identified the key in the registry, and the ID is listed on the info pane in the program itself - I think I'm all good

[AdvancedSetup]

You can use the following program to save a text file copy of it on your desktop.  You should have an email from Cleverbridge as well with this information.  You should then copy this file off of your desktop to a more appropriate location such as your Documents folder.

 

GetMalwarebytesRegistration

 

Thanks

[daledoc1]

Very good!

Well done!

 

(P.S. Be sure to write the info down somewhere safe for next time. )

[daledoc1]

@AdvancedSetup

 

Excellent!

 

Is that something new???

 

Thanks!!

[AdvancedSetup]

I wrote it for users on the forum that seem to have trouble obtaining this information.

[A72]

You can use the following program to save a text file copy of it on your desktop.  You should have an email from Cleverbridge as well with this information.  You should then copy this file off of your desktop to a more appropriate location such as your Documents folder.

 

GetMalwarebytesRegistration

 

Thanks

 

Using this I managed to find the product key. Apparently the one I obtained through the registry was incorrect (or I was looking in the wrong place). This small .exe is exactly what I needed - is that publicly available somewhere on your website?

 

Best Regards,

-Evan

[AdvancedSetup]

I wrote and I host it.  It is not an officially supported tool from the company.

[daledoc1]

Whew!

 

Well, I guess our trusty forum Admin was on the case!

(1 reply from him and you would have been all set. That's why he's the forum Admin! )

 

Sorry I didn't suggest that tool, as I think it might be new.

 

Glad you finally did get it sorted.

 

Thanks for your patience!

[A72]

Not a problem, and I appreciate your insight and advice. Very fast response time overall, I must say.

 

Anyways, thank you both for your assistance. It was very much so appreciated!

 

Best Regards,

-Evan

[daledoc1]

You're welcome.

Again.