Trojan.FakeMS detected

Pauline · July 23, 2013

I ran a full scan and 2 files were found infected. Is this a false positive or a true infection? What should i do? Below is the last portion of the log:

Files Detected: 2
C:\OEM\Preload\Autorun\APP\Bing Bar\OEM\Packages\default\SearchEnhancementPackSetup.EXE (Trojan.FakeMS) -> No action taken.
C:\OEM\Preload\Autorun\DRV\Synaptics Touchpad\WinWDF\x86\dpinst.exe (Trojan.FakeMS) -> No action taken.

Advice and guidance is appreciated.

gringo_pr · July 23, 2013

Hello Pauline

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

Please do not run any tools unless instructed to do so.
- We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
Please do not attach logs or use code boxes, just copy and paste the text.
- Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
Please read every post completely before doing anything.
- Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
Please provide feedback about your experience as we go.
- A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

I need to get some reports to get a base to start from so I need you to run these programs first.

-Download DDS-

Please download DDS from one of the links below and save it to your desktop:

Download DDS and save it to your desktop
Link1
Link2
Link3
- Double-Click on dds.scr and a command window will appear. This is normal.
- Shortly after two logs will appear:
  - DDS.txt
  - Attach.txt
- A window will open instructing you save & post the logs
- Save the logs to a convenient place such as your desktop
- Copy the contents of both logs & post in your next reply

Gringo

Pauline · July 24, 2013

Firstly, thank you for your help.

DDS (Ver_2012-11-20.01) - NTFS_AMD64

Internet Explorer: 8.0.7600.16671 BrowserJavaVersion: 1.6.0_37

Run by S and P at 10:44:05 on 2013-07-24

Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.5815.4074 [GMT -5:00]

.

AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}

SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}

SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

FW: ZoneAlarm Free Firewall Firewall *Enabled* {E6380B7E-D4B2-19F1-083E-56486607704B}

.

============== Running Processes ===============

.

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k NetworkService

C:\Program Files (x86)\CheckPoint\ZoneAlarm\vsmon.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files\AVAST Software\Avast\AvastSvc.exe

C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe

C:\Program Files\CheckPoint\ZAForceField\ForceField.exe

C:\Windows\System32\igfxtray.exe

C:\Windows\System32\hkcmd.exe

C:\Windows\System32\igfxpers.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe

C:\Program Files\Gateway\Gateway Power Management\ePowerTray.exe

C:\Program Files (x86)\ASUS Bluetooth Suite\BtvStack.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\taskhost.exe

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe

C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\BackupManagerTray.exe

C:\Program Files (x86)\Launch Manager\LManager.exe

C:\Program Files (x86)\VideoWebCamera\VideoWebCamera.exe

C:\Program Files\AVAST Software\Avast\AvastUI.exe

C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\acrotray.exe

C:\Program Files (x86)\Freecorder\FLVSrvc.exe

C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe

C:\Program Files (x86)\CheckPoint\ZoneAlarm\zatray.exe

C:\Program Files (x86)\Citrix\ICA Client\concentr.exe

C:\Program Files (x86)\Launch Manager\MMDx64Fx.exe

C:\Program Files (x86)\Launch Manager\dsiwmis.exe

C:\Program Files\Gateway\Gateway Power Management\ePowerSvc.exe

C:\Program Files (x86)\Gateway\Registration\GREGsvc.exe

C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe

C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\IScheduleSvc.exe

C:\Windows\system32\svchost.exe -k imgsvc

C:\Program Files\Gateway\Gateway Updater\UpdaterService.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Program Files (x86)\Citrix\ICA Client\Receiver\Receiver.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\Program Files (x86)\Citrix\SelfServicePlugin\SelfServicePlugin.exe

C:\Program Files (x86)\Citrix\ICA Client\wfcrun32.exe

C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE

C:\Windows\system32\SearchIndexer.exe

C:\Windows\system32\wbem\unsecapp.exe

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

C:\Windows\system32\wbem\wmiprvse.exe

C:\Windows\system32\igfxext.exe

C:\Windows\system32\igfxsrvc.exe

C:\Program Files (x86)\Launch Manager\LMworker.exe

C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

C:\Program Files\Gateway\Gateway Power Management\ePowerEvent.exe

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Windows\System32\svchost.exe -k LocalServicePeerNet

C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe

C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe

C:\Windows\System32\svchost.exe -k secsvcs

C:\Windows\system32\wuauclt.exe

C:\Program Files (x86)\Internet Explorer\iexplore.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Windows\System32\cscript.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = about:blank

mWinlogon: Userinit = userinit.exe,

BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll

BHO: Freecorder Toolbar: {70dd86e8-b5bc-4e4a-9d5c-b6234c24323c} - C:\Program Files (x86)\freecordertoolbar\vmntemplateX.dll

BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL

BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll

BHO: ZoneAlarm Security Engine Registrar: {8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3} - C:\Program Files\CheckPoint\ZAForceField\WOW64\TrustChecker\bin\TrustCheckerIEPlugin.dll

BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO: Adobe PDF Conversion Toolbar Helper: {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll

BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL

BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll

BHO: SmartSelect Class: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll

TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll

TB: ZoneAlarm Security Engine: {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - C:\Program Files\CheckPoint\ZAForceField\WOW64\TrustChecker\bin\TrustCheckerIEPlugin.dll

TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll

TB: Freecorder Toolbar: {70dd86e8-b5bc-4e4a-9d5c-b6234c24323c} - C:\Program Files (x86)\freecordertoolbar\vmntemplateX.dll

TB: ZoneAlarm Security Engine: {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - C:\Program Files\CheckPoint\ZAForceField\WOW64\TrustChecker\bin\TrustCheckerIEPlugin.dll

uRun: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

uRun: [skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun

mRun: [iAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe

mRun: [backupManagerTray] "C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\BackupManagerTray.exe" -h -k

mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"

mRun: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe

mRun: [VideoWebCamera] "C:\Program Files (x86)\VideoWebCamera\VideoWebCamera.exe" -a

mRun: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui

mRun: [Adobe Acrobat Speed Launcher] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"

mRun: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"

mRun: [Freecorder FLV Service] "C:\Program Files (x86)\Freecorder\FLVSrvc.exe" /run

mRun: [TkBellExe] "C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe" -osboot

mRun: [ZoneAlarm] C:\Program Files (x86)\CheckPoint\ZoneAlarm\zatray.exe

mRun: [ConnectionCenter] "C:\Program Files (x86)\Citrix\ICA Client\concentr.exe" /startup

mRun: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

StartupFolder: C:\Users\SANDP~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ONENOT~1.LNK - C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE

mPolicies-Explorer: NoActiveDesktop = dword:1

mPolicies-Explorer: NoActiveDesktopChanges = dword:1

mPolicies-System: ConsentPromptBehaviorUser = dword:3

mPolicies-System: EnableUIADesktopToggle = dword:0

IE: Add to Google Photos Screensa&ver - C:\Windows\System32\GPhotos.scr/200

IE: Append Link Target to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html

IE: Append to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html

IE: Convert Link Target to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html

IE: Convert to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html

IE: E&xport to Microsoft Excel - C:\PROGRA~1\MICROS~2\Office14\EXCEL.EXE/3000

IE: Se&nd to OneNote - C:\PROGRA~1\MICROS~2\Office14\ONBttnIE.dll/105

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll

IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

TCP: NameServer = 192.168.1.254

TCP: Interfaces\{630E9B04-856F-4442-89B2-0B8B6906B809} : DHCPNameServer = 192.168.1.254

TCP: Interfaces\{630E9B04-856F-4442-89B2-0B8B6906B809}\3716E64607 : DHCPNameServer = 192.168.0.1

TCP: Interfaces\{630E9B04-856F-4442-89B2-0B8B6906B809}\3796E676C656765797 : DHCPNameServer = 202.188.1.5 202.188.0.133

TCP: Interfaces\{630E9B04-856F-4442-89B2-0B8B6906B809}\A657374796E696A7970457E6966696 : DHCPNameServer = 192.168.0.1

TCP: Interfaces\{630E9B04-856F-4442-89B2-0B8B6906B809}\F6E656E65647 : DHCPNameServer = 192.168.1.1

Filter: application/x-ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll

Filter: application/x-ica; charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll

Filter: application/x-ica; charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll

Filter: application/x-ica; charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll

Filter: application/x-ica; charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll

Filter: application/x-ica; charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll

Filter: application/x-ica; charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll

Filter: application/x-ica; charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll

Filter: application/x-ica;charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll

Filter: application/x-ica;charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll

Filter: application/x-ica;charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll

Filter: application/x-ica;charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll

Filter: application/x-ica;charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll

Filter: application/x-ica;charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll

Filter: application/x-ica;charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll

Filter: ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll

Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL

Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll

Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

AppInit_DLLs= acaptuser32.dll

SSODL: WebCheck - <orphaned>

SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL

mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\28.0.1500.72\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome

x64-BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL

x64-BHO: ZoneAlarm Security Engine Registrar: {8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3} - C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll

x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL

x64-TB: ZoneAlarm Security Engine: {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll

x64-Run: [igfxTray] C:\Windows\System32\igfxtray.exe

x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe

x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe

x64-Run: [synTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe

x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s

x64-Run: [Acer ePower Management] C:\Program Files\Gateway\Gateway Power Management\ePowerTray.exe

x64-Run: [bCSSync] "C:\Program Files\Microsoft Office\Office14\BCSSync.exe" /DelayServices

x64-Run: [AtherosBtStack] C:\Program Files (x86)\ASUS Bluetooth Suite\BtvStack.exe

x64-Run: [iSW] C:\Program Files\CheckPoint\ZAForceField\ForceField.exe /icon="hidden"

x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll

x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

x64-Filter: application/x-ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>

x64-Filter: application/x-ica; charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>

x64-Filter: application/x-ica; charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>

x64-Filter: application/x-ica; charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>

x64-Filter: application/x-ica; charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>

x64-Filter: application/x-ica; charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>

x64-Filter: application/x-ica; charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>

x64-Filter: application/x-ica; charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>

x64-Filter: application/x-ica;charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>

x64-Filter: application/x-ica;charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>

x64-Filter: application/x-ica;charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>

x64-Filter: application/x-ica;charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>

x64-Filter: application/x-ica;charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>

x64-Filter: application/x-ica;charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>

x64-Filter: application/x-ica;charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>

x64-Filter: ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>

x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL

x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>

x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>

x64-Notify: igfxcui - igfxdev.dll

x64-SSODL: WebCheck - <orphaned>

x64-SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL

.

================= FIREFOX ===================

.

FF - ProfilePath - C:\Users\S and P\AppData\Roaming\Mozilla\Firefox\Profiles\9bvs2kj0.default\

FF - plugin: C:\PROGRA~2\MICROS~3\Office14\NPAUTHZ.DLL

FF - plugin: C:\PROGRA~2\MICROS~3\Office14\NPSPWRAP.DLL

FF - plugin: C:\Program Files (x86)\Citrix\ICA Client\npicaN.dll

FF - plugin: C:\Program Files (x86)\Google\Picasa3\npPicasa3.dll

FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.135\npGoogleUpdate3.dll

FF - plugin: C:\Program Files (x86)\Java\jre6\bin\plugin2\npjp2.dll

FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.10411.0\npctrlui.dll

FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll

FF - plugin: C:\Program Files\CheckPoint\ZAForceField\WOW64\TrustChecker\bin\npFFApi.dll

FF - plugin: C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprpchromebrowserrecordext.dll

FF - plugin: C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprphtml5videoshim.dll

FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll

FF - plugin: C:\Windows\SysWOW64\npDeployJava1.dll

FF - plugin: C:\Windows\SysWOW64\npmproxy.dll

FF - ExtSQL: !HIDDEN! 2011-12-11 18:08; {ec9032c7-c20a-464f-7b0e-13a3a9e97385}; C:\Users\S and P\AppData\Roaming\Mozilla\Firefox\Profiles\9bvs2kj0.default\extensions\{ec9032c7-c20a-464f-7b0e-13a3a9e97385}

.

---- FIREFOX POLICIES ----

FF - user.js: general.useragent.extra.brc -

.

============= SERVICES / DRIVERS ===============

.

R1 aswSnx;aswSnx;C:\Windows\System32\drivers\aswSnx.sys [2011-9-16 601944]

R1 aswSP;aswSP;C:\Windows\System32\drivers\aswSP.sys [2011-9-16 301912]

R1 ctxusbm;Citrix USB Monitor Driver;C:\Windows\System32\drivers\ctxusbm.sys [2012-5-17 93272]

R2 aswFsBlk;aswFsBlk;C:\Windows\System32\drivers\aswFsBlk.sys [2011-9-16 24408]

R2 aswMonFlt;aswMonFlt;C:\Windows\System32\drivers\aswMonFlt.sys [2011-9-16 65368]

R2 avast! Antivirus;avast! Antivirus;C:\Program Files\AVAST Software\Avast\AvastSvc.exe [2011-9-16 44768]

R2 DsiWMIService;Dritek WMI Service;C:\Program Files (x86)\Launch Manager\dsiwmis.exe [2010-11-15 321104]

R2 ePowerSvc;Acer ePower Service;C:\Program Files\Gateway\Gateway Power Management\ePowerSvc.exe [2011-2-20 868896]

R2 GREGService;GREGService;C:\Program Files (x86)\Gateway\Registration\GREGsvc.exe [2010-1-8 23584]

R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2010-11-15 13336]

R2 ISWKL;ZoneAlarm LTD Toolbar ISWKL;C:\Program Files\CheckPoint\ZAForceField\ISWKL.sys [2012-7-14 33712]

R2 IswSvc;ZoneAlarm LTD Toolbar IswSvc;C:\Program Files\CheckPoint\ZAForceField\ISWSVC.exe [2012-7-14 827560]

R2 NTI IScheduleSvc;NTI IScheduleSvc;C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\IScheduleSvc.exe [2010-6-28 255744]

R2 TurboB;Turbo Boost UI Monitor driver;C:\Windows\System32\drivers\TurboB.sys [2009-11-2 13784]

R2 UNS;Intel® Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2010-11-15 2320920]

R2 Updater Service;Updater Service;C:\Program Files\Gateway\Gateway Updater\UpdaterService.exe [2010-11-15 243232]

R3 BTATH_BUS;Atheros Bluetooth Bus;C:\Windows\System32\drivers\btath_bus.sys [2009-10-20 25088]

R3 HECIx64;Intel® Management Engine Interface;C:\Windows\System32\drivers\HECIx64.sys [2010-11-15 56344]

R3 Impcd;Impcd;C:\Windows\System32\drivers\Impcd.sys [2010-11-15 158976]

R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2010-11-15 287232]

R3 k57nd60a;Broadcom NetLink Gigabit Ethernet - NDIS 6.0;C:\Windows\System32\drivers\k57nd60a.sys [2010-5-15 384040]

S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-6-21 162408]

S3 AthBTPort;Atheros Virtual Bluetooth Class;C:\Windows\System32\drivers\btath_flt.sys [2009-10-21 31744]

S3 AthDfu;Atheros Valkyrie USB BootROM;C:\Windows\System32\drivers\AthDfu.sys [2009-7-25 47616]

S3 BTATH_A2DP;Bluetooth A2DP Audio Driver;C:\Windows\System32\drivers\btath_a2dp.sys [2009-10-23 329728]

S3 BTATH_HCRP;Bluetooth HCRP Server driver;C:\Windows\System32\drivers\btath_hcrp.sys [2009-10-22 240128]

S3 BTATH_RCP;Bluetooth AVRCP Device;C:\Windows\System32\drivers\btath_rcp.sys [2009-10-21 126976]

S3 BtFilter;BtFilter;C:\Windows\System32\drivers\btfilter.sys [2009-10-22 57344]

S3 ose64;Office 64 Source Engine;C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE [2010-1-9 174440]

S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2010-11-15 246376]

S3 TurboBoost;TurboBoost;C:\Program Files\Intel\TurboBoost\TurboBoost.exe [2009-11-2 126352]

S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]

.

=============== Created Last 30 ================

.

2013-07-22 16:57:55 2622464 ----a-w- C:\Windows\System32\wucltux.dll

2013-07-22 16:57:44 99840 ----a-w- C:\Windows\System32\wudriver.dll

2013-07-22 16:57:34 36864 ----a-w- C:\Windows\System32\wuapp.exe

2013-07-22 16:57:34 186752 ----a-w- C:\Windows\System32\wuwebv.dll

2013-07-11 16:47:08 146838 ----a-w- C:\Users\S and P\AppData\Local\dfl28z32.dll

2013-07-11 16:38:42 2438 ----a-w- C:\Users\S and P\AppData\Local\wsr28zt32.dll

.

==================== Find3M ====================

.

2013-07-24 13:02:47 78848 ----a-w- C:\Windows\KMSEmulator.exe

2013-07-11 19:38:52 855040 ----a-w- C:\Windows\UNINSTLMv4.EXE

2013-07-11 19:28:25 520704 ----a-w- C:\Windows\setpwlin.exe

2013-05-08 12:23:49 114280 ----a-w- C:\Windows\SysWow64\acaptuser32.dll

.

============= FINISH: 10:44:40.77 ===============

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft Windows 7 Home Premium

Boot Device: \Device\HarddiskVolume2

Install Date: 06-Jul-11 2:28:34 PM

System Uptime: 24-Jul-13 8:01:35 AM (2 hours ago)

.

Motherboard: Gateway | | NV55C

Processor: Intel® Core i5 CPU M 480 @ 2.67GHz | CPU | 1840/1066mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 452 GiB total, 388.45 GiB free.

D: is CDROM ()

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

RP85: 21-Jun-13 9:03:08 AM - Scheduled Checkpoint

RP86: 28-Jun-13 9:59:24 AM - Scheduled Checkpoint

RP87: 06-Jul-13 3:26:57 PM - Scheduled Checkpoint

RP88: 11-Jul-13 3:35:12 PM - Now to test restore function

RP89: 11-Jul-13 3:39:48 PM - Restore Operation

RP90: 18-Jul-13 7:50:36 PM - Scheduled Checkpoint

RP91: 22-Jul-13 9:02:46 AM - browser update IE

RP92: 22-Jul-13 11:57:05 AM - Windows Update

RP93: 23-Jul-13 10:00:26 AM - Removed eBay Worldwide

.

==== Installed Programs ======================

.

7-Zip 9.22beta

Acrobat.com

Adobe Acrobat 9 Pro Extended - English, Français, Deutsch

Adobe Acrobat 9 Pro Extended 64-bit Add-On

Adobe Acrobat 9.5.5 - CPSID_83708

Adobe AIR

Adobe Flash Player 11 ActiveX 64-bit

Adobe Flash Player 11 Plugin 64-bit

Adobe Reader 9.5.5 MUI

Advertising Center

Apple Software Update

avast! Free Antivirus

Backup Manager Basic

Bluetooth Suite (64)

Broadcom Gigabit NetLink Controller

Citrix Authentication Manager

Citrix Receiver

Citrix Receiver (HDX Flash Redirection)

Citrix Receiver Inside

Citrix Receiver(Aero)

Citrix Receiver(DV)

Citrix Receiver(USB)

CyberLink PowerDVD 9

D3DX10

Freecorder 5

Freecorder Toolbar

Gateway InfoCentre

Gateway MyBackup

Gateway Power Management

Gateway Recovery Management

Gateway Registration

Gateway ScreenSaver

Gateway Social Networks

Gateway Updater

Google Chrome

Google Update Helper

Identity Card

ImagXpress

Intel® Control Center

Intel® Graphics Media Accelerator Driver

Intel® Management Engine Components

Intel® Rapid Storage Technology

Intel® Turbo Boost Technology Monitor

Java Auto Updater

Java 6 Update 37

Junk Mail filter update

Launch Manager

Malwarebytes Anti-Malware version 1.65.1.1000

Mesh Runtime

Microsoft Application Error Reporting

Microsoft Office 2010

Microsoft Office Access MUI (English) 2010

Microsoft Office Access Setup Metadata MUI (English) 2010

Microsoft Office Excel MUI (English) 2010

Microsoft Office Groove MUI (English) 2010

Microsoft Office InfoPath MUI (English) 2010

Microsoft Office Office 32-bit Components 2010

Microsoft Office OneNote MUI (English) 2010

Microsoft Office Outlook MUI (English) 2010

Microsoft Office PowerPoint MUI (English) 2010

Microsoft Office Professional Plus 2010

Microsoft Office Proof (English) 2010

Microsoft Office Proof (French) 2010

Microsoft Office Proof (Spanish) 2010

Microsoft Office Proofing (English) 2010

Microsoft Office Publisher MUI (English) 2010

Microsoft Office Shared 32-bit MUI (English) 2010

Microsoft Office Shared MUI (English) 2010

Microsoft Office Shared Setup Metadata MUI (English) 2010

Microsoft Office Word MUI (English) 2010

Microsoft Silverlight

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Mozilla Firefox 7.0.1 (x86 en-US)

MSVCRT

MSVCRT_amd64

Nero 9 Essentials

Nero ControlCenter

Nero DiscSpeed

Nero DiscSpeed Help

Nero DriveSpeed

Nero DriveSpeed Help

Nero Express Help

Nero InfoTool

Nero InfoTool Help

Nero Installer

Nero Online Upgrade

Nero StartSmart

Nero StartSmart Help

Nero StartSmart OEM

NeroExpress

neroxml

Online Plug-in

Picasa 3

RealNetworks - Microsoft Visual C++ 2008 Runtime

RealPlayer

Realtek High Definition Audio Driver

Realtek USB 2.0 Card Reader

RealUpgrade 1.1

Safari

Self-service Plug-in

Skype™ 6.6

Synaptics Pointing Device Driver

Video Web Camera

Welcome Center

Windows Live Communications Platform

Windows Live Essentials

Windows Live ID Sign-in Assistant

Windows Live Installer

Windows Live Language Selector

Windows Live Mail

Windows Live Mesh

Windows Live Mesh ActiveX Control for Remote Connections

Windows Live Messenger

Windows Live MIME IFilter

Windows Live Movie Maker

Windows Live Photo Common

Windows Live Photo Gallery

Windows Live PIMT Platform

Windows Live Remote Client

Windows Live Remote Client Resources

Windows Live Remote Service

Windows Live Remote Service Resources

Windows Live SOXE

Windows Live SOXE Definitions

Windows Live UX Platform

Windows Live UX Platform Language Pack

Windows Live Writer

Windows Live Writer Resources

WinRAR 4.20 (64-bit)

Wondershare PDF to Word (Build 3.0.0)

Wondershare PDF to Word (Build 3.5.0)

ZoneAlarm Firewall

ZoneAlarm Free Firewall

ZoneAlarm LTD Toolbar

ZoneAlarm Security

.

==== End Of File ===========================

gringo_pr · July 24, 2013

Hello Pauline

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.

Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Delete.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please post the content of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[s1].txt as well.

-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.

Shut down your protection software now to avoid potential conflicts.
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message.

When they are complete let me have the two reports and let me know how things are running.

Gringo

Pauline · July 24, 2013

With Adware, nothing happens. It just says Waiting for Action.

JRT log is as below:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 5.2.2 (07.22.2013:2)
OS: Windows 7 Home Premium x64
Ran by S and P on 24-Jul-13 at 12:11:53.90
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~ Services

~~~ Registry Values

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\zugo
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{70DD86E8-B5BC-4E4A-9D5C-B6234C24323C}

~~~ Files

~~~ Folders

Successfully deleted: [Folder] "C:\Program Files (x86)\wondershare"

~~~ FireFox

Successfully deleted: [File] "C:\Program Files (x86)\Mozilla Firefox\searchplugins\bing.xml.old"
Successfully deleted: [File] C:\Users\S and P\AppData\Roaming\mozilla\firefox\profiles\9bvs2kj0.default\user.js
Successfully deleted: [File] C:\Users\S and P\AppData\Roaming\mozilla\firefox\profiles\9bvs2kj0.default\searchplugins\bing-zugo.xml

~~~ Event Viewer Logs were cleared

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 24-Jul-13 at 12:19:38.34
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

gringo_pr · July 25, 2013

Hello Pauline

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

Link 1
Link 2
Link 3

1. Close any open browsers or any other programs that are open.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.

When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

In your next post I need the following
Log from Combofix
let me know of any problems you may have had
How is the computer doing now?

Gringo

Pauline · July 25, 2013

Some clarification, please - do you want me to ATTACH the log from Combofix or cut and paste the contents of the log?

gringo_pr · July 25, 2013

Cut and paste please

Gringo

Pauline · July 25, 2013

I had no problems with Combofix.

Computer was acutally doing OK before I contacted you and it is still OK now. It was just that I found the 2 infected files when I ran malwarebytes and was unsure how to proceed. The only thing I noticed so far that is different after the Combofix run is that IE comes up with messages like "Do you want to make IE your default browser" and "Do you want to continue on the secure connection" when I come to a webpage that is https. Otherwise there is nothing different that I note.

ComboFix 13-07-24.03 - S and P 25-Jul-13   9:50.1.4 - x64
Microsoft Windows 7 Home Premium   6.1.7600.0.1252.1.1033.18.5815.4244 [GMT -5:00]
Running from: c:\users\S and P\Desktop\ComboFix.exe
AV: avast! Antivirus *Disabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
FW: ZoneAlarm Free Firewall Firewall *Disabled* {E6380B7E-D4B2-19F1-083E-56486607704B}
SP: avast! Antivirus *Disabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
* Created a new restore point
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\users\S and P\AppData\Local\dfl28z32.dll
c:\users\S and P\AppData\Local\Microsoft\Windows\Temporary Internet Files\{5F43D407-20CE-4DC2-9D03-56FE7A7CD58E}.xps
c:\users\S and P\AppData\Local\Microsoft\Windows\Temporary Internet Files\4265.ica
c:\users\S and P\AppData\Local\Microsoft\Windows\Temporary Internet Files\434a.ica
c:\users\S and P\AppData\Local\Microsoft\Windows\Temporary Internet Files\4bc1.ica
c:\users\S and P\AppData\Local\Microsoft\Windows\Temporary Internet Files\55a2.ica
c:\users\S and P\AppData\Local\Microsoft\Windows\Temporary Internet Files\56c8.ica
c:\users\S and P\AppData\Local\Microsoft\Windows\Temporary Internet Files\5b42.ica
c:\users\S and P\AppData\Local\Microsoft\Windows\Temporary Internet Files\6d25.ica
c:\users\S and P\AppData\Local\Microsoft\Windows\Temporary Internet Files\72d0.ica
c:\users\S and P\AppData\Local\Microsoft\Windows\Temporary Internet Files\9df6.ica
c:\users\S and P\AppData\Local\Microsoft\Windows\Temporary Internet Files\a539.ica
c:\users\S and P\AppData\Local\Microsoft\Windows\Temporary Internet Files\a556.ica
c:\users\S and P\AppData\Local\Microsoft\Windows\Temporary Internet Files\a7fe.ica
c:\users\S and P\AppData\Local\Microsoft\Windows\Temporary Internet Files\a833.ica
c:\users\S and P\AppData\Local\Microsoft\Windows\Temporary Internet Files\a95d.ica
c:\users\S and P\AppData\Local\Microsoft\Windows\Temporary Internet Files\aae1.ica
c:\users\S and P\AppData\Local\Microsoft\Windows\Temporary Internet Files\b380.ica
c:\users\S and P\AppData\Local\Microsoft\Windows\Temporary Internet Files\bcb4.ica
c:\users\S and P\AppData\Local\Microsoft\Windows\Temporary Internet Files\beea.ica
c:\users\S and P\AppData\Local\Microsoft\Windows\Temporary Internet Files\c6e9.ica
c:\users\S and P\AppData\Local\Microsoft\Windows\Temporary Internet Files\cad1.ica
c:\users\S and P\AppData\Local\Microsoft\Windows\Temporary Internet Files\d043.ica
c:\users\S and P\AppData\Local\Microsoft\Windows\Temporary Internet Files\d309.ica
c:\users\S and P\AppData\Local\Microsoft\Windows\Temporary Internet Files\e2da.ica
c:\users\S and P\AppData\Local\Microsoft\Windows\Temporary Internet Files\e8c0.ica
c:\users\S and P\AppData\Local\Microsoft\Windows\Temporary Internet Files\f83e.ica
c:\users\S and P\AppData\Local\Microsoft\Windows\Temporary Internet Files\faa6.ica
c:\users\S and P\AppData\Local\Microsoft\Windows\Temporary Internet Files\unch.ica
c:\users\S and P\AppData\Local\wsr28zt32.dll
c:\users\S and P\AppData\Roaming\Mozilla\Firefox\Profiles\9bvs2kj0.default\extensions\{ec9032c7-c20a-464f-7b0e-13a3a9e97385}
c:\users\S and P\AppData\Roaming\Mozilla\Firefox\Profiles\9bvs2kj0.default\extensions\{ec9032c7-c20a-464f-7b0e-13a3a9e97385}\chrome.manifest
c:\users\S and P\AppData\Roaming\Mozilla\Firefox\Profiles\9bvs2kj0.default\extensions\{ec9032c7-c20a-464f-7b0e-13a3a9e97385}\chrome\content.jar
c:\users\S and P\AppData\Roaming\Mozilla\Firefox\Profiles\9bvs2kj0.default\extensions\{ec9032c7-c20a-464f-7b0e-13a3a9e97385}\components\red.js
c:\users\S and P\AppData\Roaming\Mozilla\Firefox\Profiles\9bvs2kj0.default\extensions\{ec9032c7-c20a-464f-7b0e-13a3a9e97385}\install.rdf
.
.
(((((((((((((((((((((((((   Files Created from 2013-06-25 to 2013-07-25 )))))))))))))))))))))))))))))))
.
.
2013-07-25 14:55 . 2013-07-25 14:55 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-07-24 17:11 . 2013-07-24 17:11 -------- d-----w- c:\windows\ERUNT
2013-07-22 16:57 . 2012-06-02 22:19 2428952 ----a-w- c:\windows\system32\wuaueng.dll
2013-07-22 16:57 . 2012-06-02 22:19 57880 ----a-w- c:\windows\system32\wuauclt.exe
2013-07-22 16:57 . 2012-06-02 22:19 44056 ----a-w- c:\windows\system32\wups2.dll
2013-07-22 16:57 . 2012-06-02 22:15 2622464 ----a-w- c:\windows\system32\wucltux.dll
2013-07-22 16:57 . 2012-06-02 22:19 38424 ----a-w- c:\windows\system32\wups.dll
2013-07-22 16:57 . 2012-06-02 22:19 701976 ----a-w- c:\windows\system32\wuapi.dll
2013-07-22 16:57 . 2012-06-02 22:15 99840 ----a-w- c:\windows\system32\wudriver.dll
2013-07-22 16:57 . 2012-06-02 20:19 186752 ----a-w- c:\windows\system32\wuwebv.dll
2013-07-22 16:57 . 2012-06-02 20:15 36864 ----a-w- c:\windows\system32\wuapp.exe
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-07-25 12:13 . 2012-06-30 23:01 78848 ----a-w- c:\windows\KMSEmulator.exe
2013-07-11 19:38 . 2010-11-16 03:03 855040 ----a-w- c:\windows\UNINSTLMv4.EXE
2013-07-11 19:28 . 2011-02-21 02:18 520704 ----a-w- c:\windows\setpwlin.exe
2013-05-15 20:23 . 2010-06-24 19:33 22240 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\ppcrlconfig600.dll
2013-05-08 12:23 . 2013-05-14 18:59 114280 ----a-w- c:\windows\SysWow64\acaptuser32.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar]
"{70dd86e8-b5bc-4e4a-9d5c-b6234c24323c}"= "c:\program files (x86)\freecordertoolbar\vmntemplateX.dll" [2011-06-24 81920]
.
[HKEY_CLASSES_ROOT\clsid\{70dd86e8-b5bc-4e4a-9d5c-b6234c24323c}]
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2009-07-14 1475072]
"Skype"="c:\program files (x86)\Skype\Phone\Skype.exe" [2013-06-21 19875432]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"IAStorIcon"="c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe" [2010-04-13 284696]
"BackupManagerTray"="c:\program files (x86)\NewTech Infosystems\Gateway MyBackup\BackupManagerTray.exe" [2010-06-28 258304]
"Adobe Reader Speed Launcher"="c:\program files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2013-05-08 41056]
"LManager"="c:\program files (x86)\Launch Manager\LManager.exe" [2010-08-10 975952]
"VideoWebCamera"="c:\program files (x86)\VideoWebCamera\VideoWebCamera.exe" [2010-10-25 1655544]
"avast"="c:\program files\AVAST Software\Avast\avastUI.exe" [2011-09-06 3722416]
"Adobe Acrobat Speed Launcher"="c:\program files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe" [2013-05-08 44128]
"Acrobat Assistant 8.0"="c:\program files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe" [2013-05-08 642664]
"Freecorder FLV Service"="c:\program files (x86)\Freecorder\FLVSrvc.exe" [2011-03-24 167936]
"TkBellExe"="c:\program files (x86)\Real\RealPlayer\Update\realsched.exe" [2011-12-07 296056]
"ConnectionCenter"="c:\program files (x86)\Citrix\ICA Client\concentr.exe" [2012-05-23 371896]
"SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2012-09-17 254896]
"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
.
c:\users\S and P\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
OneNote 2010 Screen Clipper and Launcher.lnk - c:\program files\Microsoft Office\Office14\ONENOTEM.EXE /tsr [2010-1-21 243072]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\windows]
"LoadAppInit_DLLs"=1 (0x1)
.
R2 SkypeUpdate;Skype Updater;c:\program files (x86)\Skype\Updater\Updater.exe;c:\program files (x86)\Skype\Updater\Updater.exe [x]
R3 AthBTPort;Atheros Virtual Bluetooth Class;c:\windows\system32\DRIVERS\btath_flt.sys;c:\windows\SYSNATIVE\DRIVERS\btath_flt.sys [x]
R3 AthDfu;Atheros Valkyrie USB BootROM;c:\windows\system32\Drivers\AthDfu.sys;c:\windows\SYSNATIVE\Drivers\AthDfu.sys [x]
R3 BTATH_A2DP;Bluetooth A2DP Audio Driver;c:\windows\system32\drivers\btath_a2dp.sys;c:\windows\SYSNATIVE\drivers\btath_a2dp.sys [x]
R3 BTATH_HCRP;Bluetooth HCRP Server driver;c:\windows\system32\DRIVERS\btath_hcrp.sys;c:\windows\SYSNATIVE\DRIVERS\btath_hcrp.sys [x]
R3 BTATH_RCP;Bluetooth AVRCP Device;c:\windows\system32\DRIVERS\btath_rcp.sys;c:\windows\SYSNATIVE\DRIVERS\btath_rcp.sys [x]
R3 BtFilter;BtFilter;c:\windows\system32\DRIVERS\btfilter.sys;c:\windows\SYSNATIVE\DRIVERS\btfilter.sys [x]
R3 ose64;Office 64 Source Engine;c:\program files\Common Files\Microsoft Shared\Source Engine\OSE.EXE;c:\program files\Common Files\Microsoft Shared\Source Engine\OSE.EXE [x]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\System32\Drivers\RtsUStor.sys;c:\windows\SYSNATIVE\Drivers\RtsUStor.sys [x]
R3 TurboBoost;TurboBoost;c:\program files\Intel\TurboBoost\TurboBoost.exe;c:\program files\Intel\TurboBoost\TurboBoost.exe [x]
R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe;c:\program files\Windows Live\Mesh\wlcrasvc.exe [x]
S1 aswSnx;aswSnx; [x]
S1 aswSP;aswSP; [x]
S1 ctxusbm;Citrix USB Monitor Driver;c:\windows\system32\DRIVERS\ctxusbm.sys;c:\windows\SYSNATIVE\DRIVERS\ctxusbm.sys [x]
S2 aswFsBlk;aswFsBlk; [x]
S2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys;c:\windows\SYSNATIVE\drivers\aswMonFlt.sys [x]
S2 DsiWMIService;Dritek WMI Service;c:\program files (x86)\Launch Manager\dsiwmis.exe;c:\program files (x86)\Launch Manager\dsiwmis.exe [x]
S2 ePowerSvc;Acer ePower Service;c:\program files\Gateway\Gateway Power Management\ePowerSvc.exe;c:\program files\Gateway\Gateway Power Management\ePowerSvc.exe [x]
S2 GREGService;GREGService;c:\program files (x86)\Gateway\Registration\GREGsvc.exe;c:\program files (x86)\Gateway\Registration\GREGsvc.exe [x]
S2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe;c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [x]
S2 ISWKL;ZoneAlarm LTD Toolbar ISWKL;c:\program files\CheckPoint\ZAForceField\ISWKL.sys;c:\program files\CheckPoint\ZAForceField\ISWKL.sys [x]
S2 IswSvc;ZoneAlarm LTD Toolbar IswSvc;c:\program files\CheckPoint\ZAForceField\IswSvc.exe;c:\program files\CheckPoint\ZAForceField\IswSvc.exe [x]
S2 NTI IScheduleSvc;NTI IScheduleSvc;c:\program files (x86)\NewTech Infosystems\Gateway MyBackup\IScheduleSvc.exe;c:\program files (x86)\NewTech Infosystems\Gateway MyBackup\IScheduleSvc.exe [x]
S2 TurboB;Turbo Boost UI Monitor driver;c:\windows\system32\DRIVERS\TurboB.sys;c:\windows\SYSNATIVE\DRIVERS\TurboB.sys [x]
S2 UNS;Intel® Management & Security Application User Notification Service;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [x]
S2 Updater Service;Updater Service;c:\program files\Gateway\Gateway Updater\UpdaterService.exe;c:\program files\Gateway\Gateway Updater\UpdaterService.exe [x]
S3 BTATH_BUS;Atheros Bluetooth Bus;c:\windows\system32\DRIVERS\btath_bus.sys;c:\windows\SYSNATIVE\DRIVERS\btath_bus.sys [x]
S3 HECIx64;Intel® Management Engine Interface;c:\windows\system32\DRIVERS\HECIx64.sys;c:\windows\SYSNATIVE\DRIVERS\HECIx64.sys [x]
S3 Impcd;Impcd;c:\windows\system32\DRIVERS\Impcd.sys;c:\windows\SYSNATIVE\DRIVERS\Impcd.sys [x]
S3 IntcDAud;Intel® Display Audio;c:\windows\system32\DRIVERS\IntcDAud.sys;c:\windows\SYSNATIVE\DRIVERS\IntcDAud.sys [x]
S3 k57nd60a;Broadcom NetLink Gigabit Ethernet - NDIS 6.0;c:\windows\system32\DRIVERS\k57nd60a.sys;c:\windows\SYSNATIVE\DRIVERS\k57nd60a.sys [x]
.
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2013-07-13 13:03 1173456 ----a-w- c:\program files (x86)\Google\Chrome\Application\28.0.1500.72\Installer\chrmstp.exe
.
Contents of the 'Scheduled Tasks' folder
.
2013-07-25 c:\windows\Tasks\AutoKMS.job
- c:\windows\AutoKMS.exe [2012-06-30 23:01]
.
2013-07-25 c:\windows\Tasks\AutoKMSDaily.job
- c:\windows\AutoKMS.exe [2012-06-30 23:01]
.
2013-07-25 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-12-23 17:19]
.
2013-07-25 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-12-23 17:19]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\00avast]
@="{472083B0-C522-11CF-8763-00608CC02F24}"
[HKEY_CLASSES_ROOT\CLSID\{472083B0-C522-11CF-8763-00608CC02F24}]
2011-09-06 20:45 134384 ----a-w- c:\program files\AVAST Software\Avast\ashShA64.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2010-07-23 161304]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2010-07-23 386584]
"Persistence"="c:\windows\system32\igfxpers.exe" [2010-07-23 415256]
"RtHDVCpl"="c:\program files\Realtek\Audio\HDA\RAVCpl64.exe" [2010-06-22 10920552]
"Acer ePower Management"="c:\program files\Gateway\Gateway Power Management\ePowerTray.exe" [2010-06-11 861216]
"BCSSync"="c:\program files\Microsoft Office\Office14\BCSSync.exe" [2010-01-21 112512]
"AtherosBtStack"="c:\program files (x86)\ASUS Bluetooth Suite\BtvStack.exe" [2009-10-28 388608]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"=c:\windows\System32\acaptuser64.dll
.
------- Supplementary Scan -------
.
uStart Page = about:blank
uLocal Page = c:\windows\system32\blank.htm

mLocal Page = c:\windows\SysWOW64\blank.htm
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: Append Link Target to Existing PDF - c:\program files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - c:\program files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~1\MICROS~2\Office14\ONBttnIE.dll/105
Trusted Zone: ally.com\secure
Trusted Zone: centerpointenergy.com\myaccount
Trusted Zone: houstontx.gov\www.houstonwaterbills
Trusted Zone: maerskoil.com\citrix
Trusted Zone: maerskoil.com\hou-citrix
Trusted Zone: maerskoil.com\scphapp01.mog
TCP: DhcpNameServer = 192.168.1.254
FF - ProfilePath - c:\users\S and P\AppData\Roaming\Mozilla\Firefox\Profiles\9bvs2kj0.default\

FF - ExtSQL: !HIDDEN! 2011-12-11 18:08; {ec9032c7-c20a-464f-7b0e-13a3a9e97385}; c:\users\S and P\AppData\Roaming\Mozilla\Firefox\Profiles\9bvs2kj0.default\extensions\{ec9032c7-c20a-464f-7b0e-13a3a9e97385}
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-Locked - (no file)
Wow6432Node-HKLM-Run-<NO NAME> - (no file)
Toolbar-Locked - (no file)
HKLM-Run-SynTPEnh - c:\program files (x86)\Synaptics\SynTP\SynTPEnh.exe
HKLM-Run-ISW - (no file)
AddRemove-{BF06BEBB-2C47-4D9F-AB6F-07C07EB54F09}_is1 - c:\program files (x86)\Wondershare\PDFtoWord\unins000.exe
AddRemove-{DE718DF0-3874-4873-9BC3-3A94944C916E}_is1 - c:\program files (x86)\Wondershare\PDFtoWord\unins000.exe
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil11f_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\LocalServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil11f_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash11f.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.10"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash11f.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash11f.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash11f.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}]
@Denied: (A 2) (Everyone)
@="IFlashBroker4"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2013-07-25 09:56:33
ComboFix-quarantined-files.txt 2013-07-25 14:56
.
Pre-Run: 418,007,789,568 bytes free
Post-Run: 417,564,344,320 bytes free
.
- - End Of File - - D76476C2CAB958DF528C8D293FE338AD
D41D8CD98F00B204E9800998ECF8427E

gringo_pr · July 26, 2013

Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)

Programs to remove
- Adobe Reader 9.5.5 MUI
  Freecorder 5
  Freecorder Toolbar
  Java™ 6 Update 37

Please download and install Revo Uninstaller Free
Double click Revo Uninstaller to run it.
From the list of programs double click on The Program to remove
When prompted if you want to uninstall click Yes.
Be sure the Moderate option is selected then click Next.
The program will run, If prompted again click Yes
when the built-in uninstaller is finished click on Next.
Once the program has searched for leftovers click Next.
Check/tick the bolded items only on the list then click Delete
when prompted click on Yes and then on next.
put a check on any folders that are found and select delete
when prompted select yes then on next
Once done click Finish.

.

Update Adobe reader

Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.
You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.
- If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.
  Note: When installing FoxitReader, be careful not to install anything to do with AskBar.

Install Java:

Please go here to install Java

click on the Free Java Download Button
click on Agree and start Free download
click on Run
click on run again
click on install
when install is complete click on close

Clean Out Temp Files

This small application you may want to keep and use once a week to keep the computer clean.
Download CCleaner from here CCleaner
- Run the installer to install the application.
- When it gives you the option to install Yahoo toolbar uncheck the box next to it.
- Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
- Click Run Cleaner.
- Close CCleaner.

: Malwarebytes' Anti-Malware :

I see You have MBAM installed on the computer - that is great!! it is a very good program! I would like you to run a quick scan for me now

Double-click mbam icon
go to the update tab at the top
click on check for updates
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform quick scan, then click Scan.
When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
When completed, a log will open in Notepad. please copy and paste the log into your next reply
- If you accidentally close it, the log file is saved here and will be named like this:
- C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.

Click OK to either and let MBAM proceed with the disinfection process.

If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis

Go Here to download HijackThis program
Save HijackThis to your desktop.
Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
copy and paste hijackthis report into the topic

"information and logs"

In your next post I need the following
- Log From MBAM
- report from Hijackthis
- let me know of any problems you may have had
- How is the computer doing now?

Gringo

Pauline · July 26, 2013

Did not bother to install Adobe Reader or Photoshop.

At the end of Java installation a window opened to say BrowerLaunchError3. But a test performed at the end of the process turns out fine.

Computer still works OK but I noticed that when I open PDF files, the documents opens fine but a window pops up saying:

"Warning - A part of the Capture 3D plug-in has been damanged. To fix it you will need to repair the installation of Acrobat. This may have been the result of anti-spyware application modifying the system's registry. If repairing the installation does not fix the problem you may need to configure your anti-spyware program to not monitor any registry changes."

It gives me the option to not show this message again. Does this need to be corrected?

Malwarebytes Anti-Malware 1.65.1.1000
www.malwarebytes.org

Database version: v2013.07.26.06

Windows 7 x64 NTFS
Internet Explorer 8.0.7600.16385
S and P :: SANDP-PC [administrator]

26-Jul-13 2:18:10 PM
mbam-log-2013-07-26 (14-18-10).txt

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 2:34:59 PM, on 26-Jul-13
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16671)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\BackupManagerTray.exe
C:\Program Files (x86)\Launch Manager\LManager.exe
C:\Program Files (x86)\VideoWebCamera\VideoWebCamera.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\acrotray.exe
C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe
C:\Program Files (x86)\Citrix\ICA Client\concentr.exe
C:\Program Files (x86)\Citrix\ICA Client\Receiver\Receiver.exe
C:\Program Files (x86)\Citrix\SelfServicePlugin\SelfServicePlugin.exe
C:\Program Files (x86)\Citrix\ICA Client\wfcrun32.exe
C:\Program Files (x86)\Launch Manager\LMworker.exe
C:\Program Files (x86)\CheckPoint\ZoneAlarm\zatray.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Users\S and P\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.bing.com/?pc=MAGW
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bing.com/?pc=MAGW
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~3\Office14\GROOVEEX.DLL
O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
O2 - BHO: ZoneAlarm Security Engine Registrar - {8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3} - C:\Program Files\CheckPoint\ZAForceField\WOW64\TrustChecker\bin\TrustCheckerIEPlugin.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~3\Office14\URLREDIR.DLL
O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: ZoneAlarm Security Engine - {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - C:\Program Files\CheckPoint\ZAForceField\WOW64\TrustChecker\bin\TrustCheckerIEPlugin.dll
O4 - HKLM\..\Run: [iAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
O4 - HKLM\..\Run: [backupManagerTray] "C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\BackupManagerTray.exe" -h -k
O4 - HKLM\..\Run: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe
O4 - HKLM\..\Run: [VideoWebCamera] "C:\Program Files (x86)\VideoWebCamera\VideoWebCamera.exe" -a
O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe" -osboot
O4 - HKLM\..\Run: [ConnectionCenter] "C:\Program Files (x86)\Citrix\ICA Client\concentr.exe" /startup
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
O4 - Startup: OneNote 2010 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE

O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O15 - Trusted Zone: http://scphapp01.mog.maerskoil.com
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.6.0.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter: application/x-ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica; charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica; charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica; charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica; charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica; charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica; charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica; charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica;charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica;charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica;charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica;charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica;charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica;charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica;charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter hijack: ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: Dritek WMI Service (DsiWMIService) - Dritek System Inc. - C:\Program Files (x86)\Launch Manager\dsiwmis.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: Acer ePower Service (ePowerSvc) - Acer Incorporated - C:\Program Files\Gateway\Gateway Power Management\ePowerSvc.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: GREGService - Acer Incorporated - C:\Program Files (x86)\Gateway\Registration\GREGsvc.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel® Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: ZoneAlarm LTD Toolbar IswSvc (IswSvc) - Check Point Software Technologies - C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: Nero BackItUp Scheduler 4.0 - Nero AG - C:\Program Files (x86)\Common Files\Nero\Nero BackItUp 4\NBService.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NTI IScheduleSvc - NewTech Infosystems, Inc. - C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\IScheduleSvc.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: TurboBoost - Intel® Corporation - C:\Program Files\Intel\TurboBoost\TurboBoost.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Intel® Management & Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
O23 - Service: Updater Service - Acer Group - C:\Program Files\Gateway\Gateway Updater\UpdaterService.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Program Files (x86)\CheckPoint\ZoneAlarm\vsmon.exe
O23 - Service: Volume Shadow Copy (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 15479 bytes

gringo_pr · July 27, 2013

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional

These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

Run HijackThis (rightclick and run as admin)
Click on the Scan button
Put a check beside all of the items listed below (if present):
- O4 - HKLM\..\Run: [VideoWebCamera] "C:\Program Files (x86)\VideoWebCamera\VideoWebCamera.exe" -a
  O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
  O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
  O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe" -osboot
  O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
  O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
  O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
  O4 - Startup: OneNote 2010 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE
Close all open windows and browsers/email, etc...
Click on the "Fix Checked" button
When completed, close the application.
- NOTE**You can research each of those lines >here< and see if you want to keep them or not
  just copy the name between the brackets and paste into the search space
  O4 - HKLM\..\Run: [IntelliPoint]

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

Turn off the real time scanner of any existing antivirus program while performing the online scan
click on the Run ESET Online Scanner button
Tick the box next to YES, I accept the Terms of Use.
- Click Start
When asked, allow the add/on to be installed
- Click Start
Make sure that the option Remove found threats is unticked
Click on Advanced Settings, ensure the options
- Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
Click Scan
wait for the virus definitions to be downloaded
Wait for the scan to finish

When the scan is complete

If no threats were found
- put a checkmark in "Uninstall application on close"
- close program
- report to me that nothing was found

If threats were found
- click on "list of threats found"
- click on "export to text file" and save it as ESET SCAN and save to the desktop
- Click on back
- put a checkmark in "Uninstall application on close"
- click on finish
- close program
- copy and paste the report here

Gringo

Pauline · July 27, 2013

I have yet to perform the above steps you instructed, which I will a little later. For now, I would like to report that I have encountered multiple times problems with the computer freezing and the mouse not responding. I had to force shut down as Ctrl-Alt-Del does not work.

I will post results of Eset scan when I have completed the above tasks.

gringo_pr · July 27, 2013

Hello Pauline

I would like you to try and run these next.

TDSSKiller

Please download the latest version of TDSSKiller from here and save it to your Desktop.

Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
Put a checkmark beside loaded modules.
A reboot will be needed to apply the changes. Do it.
TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
Then click on Change parameters in TDSSKiller.
Check all boxes then click OK.
Click the Start Scan button.
The scan should take no longer than 2 minutes.
If a suspicious object is detected, the default action will be Skip, click on Continue.
If malicious objects are found, they will show in the Scan results
Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
more than one report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". The one that I need is the larger one. Please copy and paste the contents of that file here.
Note** this report can be very long - so if the website gives you an error saying it is to long you may attache it
If the forum still complains about it being to long send me everything that is at the end of the report after where it says
==================
Scan finished
==================

and I will see if I want to see the whole report

--RogueKiller--

Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit

Quit all programs that you may have started.
Please disconnect any external drives from the computer before you run this scan!
For Vista or Windows 7, right-click and select "Run as Administrator to start"
For Windows XP, double-click to start.
Wait until Prescan has finished ...
Then Click on "Scan" button
Wait until the Status box shows "Scan Finished"
click on "delete"
Wait until the Status box shows "Deleting Finished"
Click on "Report" and copy/paste the content of the Notepad into your next reply.
the scan will make two reports the one I would like to see is called RKreport[2].txt on your Desktop
Exit/Close RogueKiller+

send me the reports made from TDSSKiller and Roguekiller and also let me know how the computer is doing at this time.

Gringo

Pauline · July 27, 2013

It seems to be browsing smoothly now without freezing. However now than then it goes "Not Responding" for a few seconds, then it becomes normal again - 4 times while I was preparing this posting.

I did not perform the start up entries removal or ESET scan. Do you want me to do this next/at all?

For TDSS - too long. End of report as below.

For RogueKiller I did not get RKReport(2)txt. Instead I got the following:

RKreport[0]_S_07272013_114606.txt and RKreport[0]_D_07272013_114912.txt.

I attach below the second one (114912) as it appears to be the later one that was created after I click Report (I think).

11:24:12.0581 5956 ============================================================
11:24:12.0581 5956 Scan finished
11:24:12.0581 5956 ============================================================
11:24:12.0597 5948 Detected object count: 1
11:24:12.0597 5948 Actual detected object count: 1
11:26:21.0796 5948 FLEXnet Licensing Service ( UnsignedFile.Multi.Generic ) - skipped by user
11:26:21.0796 5948 FLEXnet Licensing Service ( UnsignedFile.Multi.Generic ) - User select action: Skip
11:29:44.0565 3980 Deinitialize success

RogueKiller V8.6.3 [Jul 17 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.adlice.com/forum/
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7600 ) 64 bits version
Started in : Normal mode
User : S and P [Admin rights]
Mode : Remove -- Date : 07/27/2013 11:49:12
| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 4 ¤¤¤
[HJ POL] HKLM\[...]\System : DisableRegistryTools (0) -> DELETED
[HJ POL] HKLM\[...]\Wow6432Node\[...]\System : DisableRegistryTools (0) -> [0x2] The system cannot find the file specified.
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0)
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Startup Entries : 0 ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤

¤¤¤ External Hives: ¤¤¤

¤¤¤ Infection : ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts

127.0.0.1 localhost

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: Hitachi HTS545050B9A300 +++++
--- User ---
[MBR] bfc56081155ef883e2c87f5f2a95d054
[bSP] bebfccf5ad476c70261391fbf8087364 : Windows 7/8 MBR Code
Partition table:
0 - [XXXXXX] ACER (0x27) [VISIBLE] Offset (sectors): 2048 | Size: 14336 Mo
1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 29362176 | Size: 100 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 29566976 | Size: 462502 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[0]_D_07272013_114912.txt >>
RKreport[0]_S_07272013_114606.txt

gringo_pr · July 27, 2013

Hello

give it a reboot o two and go ahead and run eset for me

gringo

Pauline · July 27, 2013

As I was reading your last post, computer froze and I had to do a hard reset before I could do anything.

Below is the ESET scan

C:\OEM\CHANGECOMPUTERICON\CABARC.EXE Win32/Expiro.NBF virus
C:\OEM\CHANGECOMPUTERICON\ComputerHardwareIds.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\CheckFiles.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\APP\Adobe Flash Player\Install Flash Player 10 ActiveX.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\APP\Bing Bar\InstallManager_GEN_GEN.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\APP\Bing Bar\OEM\Packages\default\ARPManager.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\APP\Bing Bar\OEM\Packages\default\SearchEnhancementPackSetup.EXE Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\APP\Bing Bar\OEM\Packages\default\Silverlight.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\APP\Gateway MyBackup\Setup.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\APP\Gateway Power Management\changeInstallPeriod.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\APP\Gateway Power Management\CompileMOF.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\APP\Gateway Power Management\ePowerIdentifier_20100113_1512_sign.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\APP\Gateway Power Management\RemoveAutorun.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\APP\Nero 9 Essentials Gateway Edition\Nero 9 Essentials\setupx.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\APP\Netflix Shortcut\StartURL.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\APP\PowerDVD v9.0\brs.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\APP\PowerDVD v9.0\changeInstallPeriod.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\APP\PowerDVD v9.0\chkODD.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\APP\PowerDVD v9.0\instmsiw.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\APP\PowerDVD v9.0\vcredist_x86.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\APP\Social Networks\vcredist_x86.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\AutorunX\AutorunX.exe Win64/Expiro.A virus
C:\OEM\Preload\Autorun\DRV\Broadcom Lan BCM57780\setup.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Dritek Launch Manager (GTW)\dsiwmis.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Dritek Launch Manager (GTW)\LManager.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Dritek Launch Manager (GTW)\LMconfig.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Dritek Launch Manager (GTW)\LMworker.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Dritek Launch Manager (GTW)\MkServis.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Dritek Launch Manager (GTW)\MMDx64Fx.exe Win64/Expiro.A virus
C:\OEM\Preload\Autorun\DRV\Dritek Launch Manager (GTW)\runxx.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Dritek Launch Manager (GTW)\Setup.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Dritek Launch Manager (GTW)\UNINST32.EXE Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Dritek Launch Manager (GTW)\x64Commander.exe Win64/Expiro.A virus
C:\OEM\Preload\Autorun\DRV\Intel iAMT MEI\Setup.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Intel iAMT MEI\Intel Control Center\SetupICC.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Intel iAMT MEI\LMS\LMS.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Intel iAMT MEI\UNS\UNS.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Intel iAMT MEI\x64\Drv64.exe Win64/Expiro.A virus
C:\OEM\Preload\Autorun\DRV\Intel iAMT MEI\x64\MEcp64.exe Win64/Expiro.A virus
C:\OEM\Preload\Autorun\DRV\Intel NB Chipset HM55\Setup.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Intel NB Chipset HM55\x64\Difx64.exe Win64/Expiro.A virus
C:\OEM\Preload\Autorun\DRV\Intel Turbo Boost TBT Driver\Setup.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Intel Turbo Boost TBT Driver\x64\Drv64.exe Win64/Expiro.A virus
C:\OEM\Preload\Autorun\DRV\Intel Turbo Boost Turbo Boost Monitor\devcon_x64.exe Win64/Expiro.A virus
C:\OEM\Preload\Autorun\DRV\Intel Turbo Boost Turbo Boost Monitor\RemoveAutorun.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Intel VGA Chip UMA\Setup.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Intel VGA Chip UMA\Graphics\difx64.exe Win64/Expiro.A virus
C:\OEM\Preload\Autorun\DRV\Intel VGA Chip UMA\Graphics\igxpun.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Intel VGA Chip UMA\Intel Control Center\SetupICC.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Intel VGA Chip UMA\x64\Drv64.exe Win64/Expiro.A virus
C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\HDMI\Vista\RtkAudioSrvATI.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\HDMI\Vista64\RtkAudioSrvATI64.exe Win64/Expiro.A virus
C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\MSHDQFE\Win2K3\us\kb888111srvrtm.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\MSHDQFE\Win2K_XP\us\kb888111w2ksp4.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\MSHDQFE\Win2K_XP\us\kb888111xpsp1.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\MSHDQFE\Win2K_XP\us\kb888111xpsp2.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\Vista\AERTSrv.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\Vista\RtHDVBg.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\Vista\RtHDVCpl.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\Vista\RtkAudioService.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\Vista\RtkNGUI.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\Vista\SkyTel.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\Vista\vncutil.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\Vista64\AERTSr64.exe Win64/Expiro.A virus
C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\Vista64\RAVBg64.exe Win64/Expiro.A virus
C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\Vista64\RAVCpl64.exe Win64/Expiro.A virus
C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\Vista64\RtkAudioService64.exe Win64/Expiro.A virus
C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\Vista64\RtkNGUI64.exe Win64/Expiro.A virus
C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\Vista64\SkyTel.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\Vista64\vncutil64.exe Win64/Expiro.A virus
C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\WDM\RtkAudioService.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\WDM\RtkAudioService64.exe Win64/Expiro.A virus
C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\WDM\SkyTel.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\WDM\vncutil.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\WDM\vncutil64.exe Win64/Expiro.A virus
C:\OEM\Preload\Autorun\DRV\Realtek Card Reader Chip RTS5159-GR\RmbChange.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Realtek Card Reader Chip RTS5159-GR\DriverBin_32bit\revcon.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Realtek Card Reader Chip RTS5159-GR\DriverBin_64bit\revcon.exe Win64/Expiro.A virus
C:\OEM\Preload\Autorun\DRV\Suyin Camera utility Crystal Eye\INT15_Detect.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Suyin Camera utility Crystal Eye\RemoveAutorun.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Synaptics Touchpad\WinWDF\x64\dpinst.exe Win64/Expiro.A virus
C:\OEM\Preload\Autorun\DRV\Synaptics Touchpad\WinWDF\x64\SynMood.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Synaptics Touchpad\WinWDF\x64\SynTPEnh.exe Win64/Expiro.A virus
C:\OEM\Preload\Autorun\DRV\Synaptics Touchpad\WinWDF\x64\SynTPHelper.exe Win64/Expiro.A virus
C:\OEM\Preload\Autorun\DRV\Synaptics Touchpad\WinWDF\x64\SynZMetr.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Synaptics Touchpad\WinWDF\x86\dpinst.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Synaptics Touchpad\WinWDF\x86\SynMood.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Synaptics Touchpad\WinWDF\x86\SynTPEnh.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Synaptics Touchpad\WinWDF\x86\SynTPHelper.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\DRV\Synaptics Touchpad\WinWDF\x86\SynZMetr.exe Win32/Expiro.NBF virus
C:\OEM\Preload\Autorun\GUI\Gateway InfoCenter\EN\set.exe Win64/Expiro.A virus
C:\OEM\Preload\Autorun\GUI\Gateway InfoCenter\ES\set.exe Win64/Expiro.A virus
C:\OEM\Preload\Autorun\GUI\Gateway InfoCenter\FR\set.exe Win64/Expiro.A virus
C:\OEM\Preload\Autorun\GUI\Gateway InfoCenter\ID\set.exe Win64/Expiro.A virus
C:\OEM\Preload\Autorun\GUI\Gateway InfoCenter\JA\set.exe Win64/Expiro.A virus
C:\OEM\Preload\Autorun\GUI\Gateway InfoCenter\PT\set.exe Win64/Expiro.A virus
C:\OEM\Preload\Autorun\GUI\Gateway InfoCenter\SC\set.exe Win64/Expiro.A virus
C:\OEM\Preload\Autorun\GUI\Gateway InfoCenter\TC\set.exe Win64/Expiro.A virus
C:\OEM\Preload\Autorun\GUI\Gateway InfoCenter\TH\set.exe Win64/Expiro.A virus
C:\OEM\Preload\Command\AlaunchX\AppInRun.exe Win64/Expiro.A virus
C:\OEM\Preload\Command\AlaunchX\LaunchAlaunchX.exe Win64/Expiro.A virus
C:\OEM\Preload\utility\devcon.exe Win64/Expiro.A virus
C:\OEM\Preload\utility\Dummy_X64.exe Win64/Expiro.A virus
C:\OEM\Preload\utility\Dummy_X86.exe Win32/Expiro.NBF virus
C:\OEM\Preload\utility\NowIntoDT.exe Win32/Expiro.NBF virus
C:\OEM\Preload\utility\RunCmd_X64.exe Win64/Expiro.A virus
C:\OEM\Preload\utility\setEvent.exe Win32/Expiro.NBF virus
C:\OEM\Preload\utility\SetScreenSaver.exe Win32/Expiro.NBF virus
C:\OEM\Preload\utility\waitEvent.exe Win32/Expiro.NBF virus
C:\OEM\Preload\utility\Audit\Factory\AcrShutDown.exe Win64/Expiro.A virus
C:\OEM\Preload\utility\Audit\Factory\BackupPwrPfl.exe Win64/Expiro.A virus
C:\OEM\Preload\utility\OOBEOffer\CallProcessNoWait.exe Win32/Expiro.NBF virus
C:\OEM\Preload\utility\OOBEOffer\HS.exe Win32/Expiro.NBF virus
C:\OEM\Preload\utility\OOBEOffer\OnlyBackGround.exe Win32/Expiro.NBF virus
C:\OEM\Preload\utility\OOBEOffer\OOBESWUtil.exe Win32/Expiro.NBF virus
C:\ProgramData\Adobe\Acrobat\9.2\ARM\28316\AcrobatUpdater.exe Win32/Expiro.NBF virus
C:\ProgramData\Adobe\Acrobat\9.2\ARM\28316\AdobeARM.exe Win32/Expiro.NBF virus
C:\ProgramData\Adobe\Acrobat\9.2\ARM\28316\AdobeARMHelper.exe Win32/Expiro.NBF virus
C:\ProgramData\Adobe\Acrobat\9.2\ARM\28316\ReaderUpdater.exe Win32/Expiro.NBF virus
C:\Qoobox\Quarantine\C\Users\S and P\AppData\Roaming\Mozilla\Firefox\Profiles\9bvs2kj0.default\extensions\{ec9032c7-c20a-464f-7b0e-13a3a9e97385}\components\red.js.vir JS/Redirector.NBI trojan
C:\Users\All Users\Adobe\Acrobat\9.2\ARM\28316\AcrobatUpdater.exe Win32/Expiro.NBF virus
C:\Users\All Users\Adobe\Acrobat\9.2\ARM\28316\AdobeARM.exe Win32/Expiro.NBF virus
C:\Users\All Users\Adobe\Acrobat\9.2\ARM\28316\AdobeARMHelper.exe Win32/Expiro.NBF virus
C:\Users\All Users\Adobe\Acrobat\9.2\ARM\28316\ReaderUpdater.exe Win32/Expiro.NBF virus
C:\Users\S and P\AppData\Local\Apps\2.0\3LJKPRA4.H5A\64JDB08M.90A\clic...exe_4fe91ede9f9bdca3_0001.0003_none_815239c964d98cc1\GoogleUpdateSetup.exe Win32/Expiro.NBF virus
C:\Users\S and P\AppData\Local\Apps\2.0\3LJKPRA4.H5A\64JDB08M.90A\goog...app_4fe91ede9f9bdca3_0001.0003_838a067ef695b1dd\GoogleUpdateSetup.exe Win32/Expiro.NBF virus
C:\Users\S and P\AppData\Local\Google\Chrome\User Data\Default\Extensions\dlddmedljhmbgdhapibnagaanenmajcm\1.0_0\background.js JS/Agent.NJR trojan
C:\Users\S and P\AppData\Roaming\Real\Update\temp\~Upg0\rnupgagent.exe Win32/Expiro.NBF virus
C:\Users\S and P\AppData\Roaming\Real\Update\temp\~Upg1\rnupgagent.exe Win32/Expiro.NBF virus
C:\Users\S and P\AppData\Roaming\Real\Update\temp\~Upg3\rnupgagent.exe Win32/Expiro.NBF virus
C:\Users\S and P\AppData\Roaming\Real\Update\temp\~Upg6\rnupgagent.exe Win32/Expiro.NBF virus
C:\Users\S and P\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\10.40\agent\rnupgagent.exe Win32/Expiro.NBF virus
C:\Users\S and P\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\10.40\agent\stub_data\RealPlayer.exe Win32/Expiro.NBF virus
C:\Users\S and P\Documents\Steves\LGGCC\Autorun.exe Win32/Expiro.NBF virus
C:\Windows\AutoKMS.exe MSIL/HackKMS.A application
C:\Windows\KMSEmulator.exe Win32/HackKMS.A application
C:\Windows\setpwlin.exe Win32/Expiro.NBF virus
C:\Windows\UNINSTLMv4.EXE Win32/Expiro.NBF virus
C:\Windows\DeployWinRE2\DeployWinRE_x64.exe Win64/Expiro.A virus

gringo_pr · July 27, 2013

Download the executable file http://download.avg.com/filedir/util/avgrem/avg_remover_expiro.exe

Then run the tool for removal of infected files. The tool will automatically scan all available discs and will try to heal the infected files. If an active virus is found in memory, the tool will ask the user to reboot the computer. Healing will be performed during operating system boot-up sequence, so any active virus cannot interfere with the healing process.

Let me know how things are after the scan - note it may take some time

Pauline · July 28, 2013

Performed the avg scan as instructed. No infected files were found or repaired/deleted despite the 139 infections found by ESET!

Nevertheless, I browsed a little after the scan and did not encounter any freeze.

When should I do the "Remove unneeded start-up entries"?

gringo_pr · July 29, 2013

Hello Pauline

go ahead and do the startup entries anytime

Ok lets try running this now.

Please download Kaspersky Virus Removal Tool and SAVE it to your desktop

Right click and run as admin (xp please double click to run)
select lang
accept the license aggreement
click on settings (gear looking thing on the right)
put check mark in
- system memory
  hidden objects
  disk boot sectors
  computer
go back to automatic scan
click on start scan
For this scan select skip for anything found
when the scan is complete click on the report button (looks like a peace of paper on the right of the gear looking thing)
on the left you will see
- status
  Detected threats<-- click on this one
  automatic Scan report
  Manual disinfection report
click on the save button
- save to a location that you can find it ( default is in the document folder)
copy and paste this report in your next post

Gringo

Pauline · July 30, 2013

Deleted the startup items as you listed.

Results of Kapersky scan as below:

Status: Detected (events: 167)
29-Jul-13 4:09:20 PM Detected virus Virus.Win32.Expiro.ai C:\Documents and Settings\All Users\Adobe\Acrobat\9.2\ARM\28316\AdobeARMHelper.exe High
29-Jul-13 4:09:20 PM Detected virus Virus.Win32.Expiro.ai C:\Documents and Settings\All Users\Adobe\Acrobat\9.2\ARM\28316\AcrobatUpdater.exe High
29-Jul-13 4:09:21 PM Detected virus Virus.Win32.Expiro.ai C:\Documents and Settings\All Users\Adobe\Acrobat\9.2\ARM\28316\AdobeARM.exe High
29-Jul-13 4:11:59 PM Detected virus Virus.Win32.Expiro.ai C:\Documents and Settings\All Users\Adobe\Acrobat\9.2\ARM\28316\ReaderUpdater.exe High
29-Jul-13 4:13:17 PM Detected virus Virus.Win32.Expiro.ai C:\Documents and Settings\S and P\AppData\Local\Apps\2.0\3LJKPRA4.H5A\64JDB08M.90A\clic...exe_4fe91ede9f9bdca3_0001.0003_none_815239c964d98cc1\GoogleUpdateSetup.exe High
29-Jul-13 4:13:17 PM Detected virus Virus.Win32.Expiro.ai C:\Documents and Settings\S and P\AppData\Local\Apps\2.0\3LJKPRA4.H5A\64JDB08M.90A\goog...app_4fe91ede9f9bdca3_0001.0003_838a067ef695b1dd\GoogleUpdateSetup.exe High
29-Jul-13 4:15:15 PM Detected virus Virus.Win32.Expiro.ai C:\Documents and Settings\S and P\AppData\Roaming\Real\Update\temp\~Upg0\rnupgagent.exe High
29-Jul-13 4:15:15 PM Detected virus Virus.Win32.Expiro.ai C:\Documents and Settings\S and P\AppData\Roaming\Real\Update\temp\~Upg1\rnupgagent.exe High
29-Jul-13 4:15:15 PM Detected virus Virus.Win32.Expiro.ai C:\Documents and Settings\S and P\AppData\Roaming\Real\Update\temp\~Upg3\rnupgagent.exe High
29-Jul-13 4:16:32 PM Detected virus Virus.Win32.Expiro.ai C:\Documents and Settings\S and P\AppData\Roaming\Real\Update\temp\~Upg6\rnupgagent.exe High
29-Jul-13 4:16:40 PM Detected virus Virus.Win32.Expiro.ai C:\Documents and Settings\S and P\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\10.40\agent\rnupgagent.exe High
29-Jul-13 4:16:49 PM Detected virus Virus.Win32.Expiro.ai C:\Documents and Settings\S and P\Application Data\Real\Update\temp\~Upg0\rnupgagent.exe High
29-Jul-13 4:16:50 PM Detected virus Virus.Win32.Expiro.ai C:\Documents and Settings\S and P\Application Data\Real\Update\temp\~Upg1\rnupgagent.exe High
29-Jul-13 4:16:51 PM Detected virus Virus.Win32.Expiro.ai C:\Documents and Settings\S and P\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\10.40\agent\stub_data\RealPlayer.exe High
29-Jul-13 4:16:54 PM Detected virus Virus.Win32.Expiro.ai C:\Documents and Settings\S and P\Application Data\Real\Update\temp\~Upg3\rnupgagent.exe High
29-Jul-13 4:16:57 PM Detected virus Virus.Win32.Expiro.ai C:\Documents and Settings\S and P\Application Data\Real\Update\temp\~Upg6\rnupgagent.exe High
29-Jul-13 4:17:05 PM Detected virus Virus.Win32.Expiro.ai C:\Documents and Settings\S and P\Application Data\Real\Update\UpgradeHelper\RealPlayer\10.40\agent\rnupgagent.exe High
29-Jul-13 4:17:12 PM Detected virus Virus.Win32.Expiro.ai C:\Documents and Settings\S and P\Application Data\Real\Update\UpgradeHelper\RealPlayer\10.40\agent\stub_data\RealPlayer.exe High
29-Jul-13 4:20:03 PM Detected virus Virus.Win32.Expiro.ai C:\Documents and Settings\S and P\Documents\Steves\LGGCC\Autorun.exe High
29-Jul-13 4:25:51 PM Detected virus Virus.Win32.Expiro.ai C:\Documents and Settings\S and P\Local Settings\Apps\2.0\3LJKPRA4.H5A\64JDB08M.90A\goog...app_4fe91ede9f9bdca3_0001.0003_838a067ef695b1dd\GoogleUpdateSetup.exe High
29-Jul-13 4:25:51 PM Detected virus Virus.Win32.Expiro.ai C:\Documents and Settings\S and P\Local Settings\Apps\2.0\3LJKPRA4.H5A\64JDB08M.90A\clic...exe_4fe91ede9f9bdca3_0001.0003_none_815239c964d98cc1\GoogleUpdateSetup.exe High
29-Jul-13 4:30:53 PM Detected virus Virus.Win32.Expiro.ai C:\Documents and Settings\S and P\My Documents\Steves\LGGCC\Autorun.exe High
29-Jul-13 4:31:15 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\CHANGECOMPUTERICON\CABARC.EXE High
29-Jul-13 4:31:15 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\CHANGECOMPUTERICON\ComputerHardwareIds.exe High
29-Jul-13 4:31:16 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\CheckFiles.exe High
29-Jul-13 4:31:33 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\APP\Adobe Flash Player\Install Flash Player 10 ActiveX.exe High
29-Jul-13 4:31:41 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\APP\Bing Bar\InstallManager_GEN_GEN.exe High
29-Jul-13 4:31:45 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\APP\Bing Bar\OEM\Packages\default\ARPManager.exe High
29-Jul-13 4:31:45 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\APP\Bing Bar\OEM\Packages\default\SearchEnhancementPackSetup.EXE High
29-Jul-13 4:31:50 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\APP\Bing Bar\OEM\Packages\default\Silverlight.exe High
29-Jul-13 4:32:05 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\APP\Gateway MyBackup\Setup.exe High
29-Jul-13 4:32:09 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\APP\Gateway Power Management\changeInstallPeriod.exe High
29-Jul-13 4:32:13 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\APP\Gateway Power Management\CompileMOF.exe High
29-Jul-13 4:32:13 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\APP\Gateway Power Management\ePowerIdentifier_20100113_1512_sign.exe High
29-Jul-13 4:32:20 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\APP\Gateway Power Management\RemoveAutorun.exe High
29-Jul-13 4:32:40 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\APP\Nero 9 Essentials Gateway Edition\Nero 9 Essentials\setupx.exe High
29-Jul-13 4:33:41 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\APP\Netflix Shortcut\StartURL.exe High
29-Jul-13 4:33:54 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\APP\PowerDVD v9.0\brs.exe High
29-Jul-13 4:33:56 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\APP\PowerDVD v9.0\changeInstallPeriod.exe High
29-Jul-13 4:38:02 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\APP\PowerDVD v9.0\chkODD.exe High
29-Jul-13 4:38:09 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\APP\PowerDVD v9.0\instmsiw.exe High
29-Jul-13 4:38:15 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\APP\PowerDVD v9.0\vcredist_x86.exe High
29-Jul-13 4:38:21 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\APP\Social Networks\vcredist_x86.exe High
29-Jul-13 4:38:21 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\Autorun\AutorunX\AutorunX.exe High
29-Jul-13 4:38:30 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Dritek Launch Manager (GTW)\dsiwmis.exe High
29-Jul-13 4:38:30 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Broadcom Lan BCM57780\setup.exe High
29-Jul-13 4:38:35 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Dritek Launch Manager (GTW)\LManager.exe High
29-Jul-13 4:38:36 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Dritek Launch Manager (GTW)\LMconfig.exe High
29-Jul-13 4:38:38 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Dritek Launch Manager (GTW)\LMworker.exe High
29-Jul-13 4:38:38 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Dritek Launch Manager (GTW)\MkServis.exe High
29-Jul-13 4:38:42 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\Autorun\DRV\Dritek Launch Manager (GTW)\MMDx64Fx.exe High
29-Jul-13 4:38:44 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Dritek Launch Manager (GTW)\runxx.exe High
29-Jul-13 4:38:44 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Dritek Launch Manager (GTW)\Setup.exe High
29-Jul-13 4:38:46 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Dritek Launch Manager (GTW)\UNINST32.EXE High
29-Jul-13 4:38:47 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\Autorun\DRV\Dritek Launch Manager (GTW)\x64Commander.exe High
29-Jul-13 4:38:59 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Intel iAMT MEI\Setup.exe High
29-Jul-13 4:39:00 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Intel iAMT MEI\Intel Control Center\SetupICC.exe High
29-Jul-13 4:39:07 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Intel iAMT MEI\LMS\LMS.exe High
29-Jul-13 4:39:10 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\Autorun\DRV\Intel iAMT MEI\x64\Drv64.exe High
29-Jul-13 4:39:11 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\Autorun\DRV\Intel iAMT MEI\x64\MEcp64.exe High
29-Jul-13 4:39:11 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Intel iAMT MEI\UNS\UNS.exe High
29-Jul-13 4:39:13 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Intel NB Chipset HM55\Setup.exe High
29-Jul-13 4:39:16 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\Autorun\DRV\Intel NB Chipset HM55\ia64\Difx64.exe High
29-Jul-13 4:39:17 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\Autorun\DRV\Intel NB Chipset HM55\x64\Difx64.exe High
29-Jul-13 4:39:18 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Intel Turbo Boost TBT Driver\Setup.exe High
29-Jul-13 4:39:18 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\Autorun\DRV\Intel Turbo Boost TBT Driver\x64\Drv64.exe High
29-Jul-13 4:39:18 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\Autorun\DRV\Intel Turbo Boost Turbo Boost Monitor\devcon_x64.exe High
29-Jul-13 4:39:19 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Intel Turbo Boost Turbo Boost Monitor\RemoveAutorun.exe High
29-Jul-13 4:39:20 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Intel VGA Chip UMA\Setup.exe High
29-Jul-13 4:39:20 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\Autorun\DRV\Intel VGA Chip UMA\Graphics\difx64.exe High
29-Jul-13 4:39:25 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Intel VGA Chip UMA\Graphics\igxpun.exe High
29-Jul-13 4:39:25 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Intel VGA Chip UMA\Intel Control Center\SetupICC.exe High
29-Jul-13 4:39:30 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\Autorun\DRV\Intel VGA Chip UMA\x64\Drv64.exe High
29-Jul-13 4:39:35 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\HDMI\Vista\RtkAudioSrvATI.exe High
29-Jul-13 4:39:36 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\HDMI\Vista64\RtkAudioSrvATI64.exe High
29-Jul-13 4:39:36 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\MSHDQFE\Win2K3\us\kb888111srvrtm.exe High
29-Jul-13 4:39:36 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\MSHDQFE\Win2K_XP\us\kb888111w2ksp4.exe High
29-Jul-13 4:39:37 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\MSHDQFE\Win2K_XP\us\kb888111xpsp1.exe High
29-Jul-13 4:39:37 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\Vista\AERTSrv.exe High
29-Jul-13 4:39:37 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\MSHDQFE\Win2K_XP\us\kb888111xpsp2.exe High
29-Jul-13 4:39:42 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\Vista\RtHDVBg.exe High
29-Jul-13 4:39:43 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\Vista\RtHDVCpl.exe High
29-Jul-13 4:39:45 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\Vista\RtkAudioService.exe High
29-Jul-13 4:39:47 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\Vista\SkyTel.exe High
29-Jul-13 4:39:47 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\Vista\RtkNGUI.exe High
29-Jul-13 4:39:48 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\Vista\vncutil.exe High
29-Jul-13 4:39:48 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\Vista64\AERTSr64.exe High
29-Jul-13 4:39:53 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\Vista64\RtkAudioService64.exe High
29-Jul-13 4:39:53 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\Vista64\RAVBg64.exe High
29-Jul-13 4:39:56 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\Vista64\SkyTel.exe High
29-Jul-13 4:39:56 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\Vista64\RtkNGUI64.exe High
29-Jul-13 4:39:57 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\Vista64\vncutil64.exe High
29-Jul-13 4:39:57 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\Vista64\RAVCpl64.exe High
29-Jul-13 4:40:00 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\WDM\RtkAudioService.exe High
29-Jul-13 4:40:00 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\WDM\RtkAudioService64.exe High
29-Jul-13 4:40:02 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\WDM\vncutil64.exe High
29-Jul-13 4:40:02 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\WDM\vncutil.exe High
29-Jul-13 4:40:03 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Realtek Audio Codec ALC272X\WDM\SkyTel.exe High
29-Jul-13 4:40:03 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Realtek Card Reader Chip RTS5159-GR\RmbChange.exe High
29-Jul-13 4:40:04 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Realtek Card Reader Chip RTS5159-GR\DriverBin_32bit\revcon.exe High
29-Jul-13 4:40:06 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\Autorun\DRV\Realtek Card Reader Chip RTS5159-GR\DriverBin_64bit\revcon.exe High
29-Jul-13 4:40:06 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Suyin Camera utility Crystal Eye\INT15_Detect.exe High
29-Jul-13 4:40:06 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Suyin Camera utility Crystal Eye\RemoveAutorun.exe High
29-Jul-13 4:40:07 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\Autorun\DRV\Synaptics Touchpad\WinWDF\x64\dpinst.exe High
29-Jul-13 4:40:08 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Synaptics Touchpad\WinWDF\x64\SynMood.exe High
29-Jul-13 4:40:09 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\Autorun\DRV\Synaptics Touchpad\WinWDF\x64\SynTPEnh.exe High
29-Jul-13 4:40:10 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\Autorun\DRV\Synaptics Touchpad\WinWDF\x64\SynTPHelper.exe High
29-Jul-13 4:40:10 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Synaptics Touchpad\WinWDF\x64\SynZMetr.exe High
29-Jul-13 4:40:10 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Synaptics Touchpad\WinWDF\x86\dpinst.exe High
29-Jul-13 4:40:11 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Synaptics Touchpad\WinWDF\x86\SynMood.exe High
29-Jul-13 4:40:11 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Synaptics Touchpad\WinWDF\x86\SynTPHelper.exe High
29-Jul-13 4:40:12 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Synaptics Touchpad\WinWDF\x86\SynTPEnh.exe High
29-Jul-13 4:40:12 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\Autorun\DRV\Synaptics Touchpad\WinWDF\x86\SynZMetr.exe High
29-Jul-13 4:40:13 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\Autorun\GUI\Gateway InfoCenter\EN\set.exe High
29-Jul-13 4:40:17 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\Autorun\GUI\Gateway InfoCenter\ES\set.exe High
29-Jul-13 4:40:22 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\Autorun\GUI\Gateway InfoCenter\FR\set.exe High
29-Jul-13 4:40:27 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\Autorun\GUI\Gateway InfoCenter\ID\set.exe High
29-Jul-13 4:40:31 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\Autorun\GUI\Gateway InfoCenter\JA\set.exe High
29-Jul-13 4:40:33 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\Autorun\GUI\Gateway InfoCenter\PT\set.exe High
29-Jul-13 4:40:36 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\Autorun\GUI\Gateway InfoCenter\SC\set.exe High
29-Jul-13 4:40:37 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\Autorun\GUI\Gateway InfoCenter\TC\set.exe High
29-Jul-13 4:40:37 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\Autorun\GUI\Gateway InfoCenter\TH\set.exe High
29-Jul-13 4:40:40 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\Command\AlaunchX\AppInRun.exe High
29-Jul-13 4:40:41 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\Command\AlaunchX\LaunchAlaunchX.exe High
29-Jul-13 4:40:42 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\utility\devcon.exe High
29-Jul-13 4:40:43 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\utility\Dummy_X86.exe High
29-Jul-13 4:40:43 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\utility\Dummy_X64.exe High
29-Jul-13 4:40:43 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\utility\NowIntoDT.exe High
29-Jul-13 4:40:43 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\utility\setEvent.exe High
29-Jul-13 4:40:43 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\utility\RunCmd_X64.exe High
29-Jul-13 4:40:43 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\utility\waitEvent.exe High
29-Jul-13 4:40:43 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\utility\SetScreenSaver.exe High
29-Jul-13 4:40:44 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\utility\Audit\Factory\AcrShutDown.exe High
29-Jul-13 4:40:44 PM Detected virus Virus.Win64.Expiro.c C:\OEM\Preload\utility\Audit\Factory\BackupPwrPfl.exe High
29-Jul-13 4:40:44 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\utility\OOBEOffer\CallProcessNoWait.exe High
29-Jul-13 4:40:45 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\utility\OOBEOffer\OOBESWUtil.exe High
29-Jul-13 4:40:45 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\utility\OOBEOffer\OnlyBackGround.exe High
29-Jul-13 4:40:45 PM Detected virus Virus.Win32.Expiro.ai C:\OEM\Preload\utility\OOBEOffer\HS.exe High
29-Jul-13 4:52:39 PM Detected virus Virus.Win32.Expiro.ai C:\ProgramData\Adobe\Acrobat\9.2\ARM\28316\AcrobatUpdater.exe High
29-Jul-13 4:52:40 PM Detected virus Virus.Win32.Expiro.ai C:\ProgramData\Adobe\Acrobat\9.2\ARM\28316\AdobeARMHelper.exe High
29-Jul-13 4:52:40 PM Detected virus Virus.Win32.Expiro.ai C:\ProgramData\Adobe\Acrobat\9.2\ARM\28316\ReaderUpdater.exe High
29-Jul-13 4:52:40 PM Detected virus Virus.Win32.Expiro.ai C:\ProgramData\Adobe\Acrobat\9.2\ARM\28316\AdobeARM.exe High
29-Jul-13 4:53:48 PM Detected virus Virus.Win32.Expiro.ai C:\Users\All Users\Adobe\Acrobat\9.2\ARM\28316\AcrobatUpdater.exe High
29-Jul-13 4:53:49 PM Detected virus Virus.Win32.Expiro.ai C:\Users\All Users\Adobe\Acrobat\9.2\ARM\28316\AdobeARMHelper.exe High
29-Jul-13 4:53:49 PM Detected virus Virus.Win32.Expiro.ai C:\Users\All Users\Adobe\Acrobat\9.2\ARM\28316\AdobeARM.exe High
29-Jul-13 4:53:49 PM Detected virus Virus.Win32.Expiro.ai C:\Users\All Users\Adobe\Acrobat\9.2\ARM\28316\ReaderUpdater.exe High
29-Jul-13 4:55:01 PM Detected virus Virus.Win32.Expiro.ai C:\Users\S and P\AppData\Local\Apps\2.0\3LJKPRA4.H5A\64JDB08M.90A\clic...exe_4fe91ede9f9bdca3_0001.0003_none_815239c964d98cc1\GoogleUpdateSetup.exe High
29-Jul-13 4:55:01 PM Detected virus Virus.Win32.Expiro.ai C:\Users\S and P\AppData\Local\Apps\2.0\3LJKPRA4.H5A\64JDB08M.90A\goog...app_4fe91ede9f9bdca3_0001.0003_838a067ef695b1dd\GoogleUpdateSetup.exe High
29-Jul-13 4:57:22 PM Detected virus Virus.Win32.Expiro.ai C:\Users\S and P\AppData\Roaming\Real\Update\temp\~Upg0\rnupgagent.exe High
29-Jul-13 4:57:22 PM Detected virus Virus.Win32.Expiro.ai C:\Users\S and P\AppData\Roaming\Real\Update\temp\~Upg1\rnupgagent.exe High
29-Jul-13 4:57:22 PM Detected virus Virus.Win32.Expiro.ai C:\Users\S and P\AppData\Roaming\Real\Update\temp\~Upg3\rnupgagent.exe High
29-Jul-13 4:57:24 PM Detected virus Virus.Win32.Expiro.ai C:\Users\S and P\AppData\Roaming\Real\Update\temp\~Upg6\rnupgagent.exe High
29-Jul-13 4:57:25 PM Detected virus Virus.Win32.Expiro.ai C:\Users\S and P\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\10.40\agent\rnupgagent.exe High
29-Jul-13 4:57:35 PM Detected virus Virus.Win32.Expiro.ai C:\Users\S and P\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\10.40\agent\stub_data\RealPlayer.exe High
29-Jul-13 4:57:40 PM Detected virus Virus.Win32.Expiro.ai C:\Users\S and P\Application Data\Real\Update\temp\~Upg1\rnupgagent.exe High
29-Jul-13 4:57:40 PM Detected virus Virus.Win32.Expiro.ai C:\Users\S and P\Application Data\Real\Update\temp\~Upg0\rnupgagent.exe High
29-Jul-13 4:57:40 PM Detected virus Virus.Win32.Expiro.ai C:\Users\S and P\Application Data\Real\Update\temp\~Upg3\rnupgagent.exe High
29-Jul-13 4:57:45 PM Detected virus Virus.Win32.Expiro.ai C:\Users\S and P\Application Data\Real\Update\temp\~Upg6\rnupgagent.exe High
29-Jul-13 4:57:45 PM Detected virus Virus.Win32.Expiro.ai C:\Users\S and P\Application Data\Real\Update\UpgradeHelper\RealPlayer\10.40\agent\rnupgagent.exe High
29-Jul-13 4:57:50 PM Detected virus Virus.Win32.Expiro.ai C:\Users\S and P\Application Data\Real\Update\UpgradeHelper\RealPlayer\10.40\agent\stub_data\RealPlayer.exe High
29-Jul-13 5:01:06 PM Detected virus Virus.Win32.Expiro.ai C:\Users\S and P\Documents\Steves\LGGCC\Autorun.exe High
29-Jul-13 5:01:41 PM Detected virus Virus.Win32.Expiro.ai C:\Users\S and P\Local Settings\Apps\2.0\3LJKPRA4.H5A\64JDB08M.90A\clic...exe_4fe91ede9f9bdca3_0001.0003_none_815239c964d98cc1\GoogleUpdateSetup.exe High
29-Jul-13 5:01:41 PM Detected virus Virus.Win32.Expiro.ai C:\Users\S and P\Local Settings\Apps\2.0\3LJKPRA4.H5A\64JDB08M.90A\goog...app_4fe91ede9f9bdca3_0001.0003_838a067ef695b1dd\GoogleUpdateSetup.exe High
29-Jul-13 5:06:52 PM Detected virus Virus.Win32.Expiro.ai C:\Users\S and P\My Documents\Steves\LGGCC\Autorun.exe High
29-Jul-13 5:07:08 PM Detected virus Virus.Win32.Expiro.ai C:\Windows\setpwlin.exe High
29-Jul-13 5:07:10 PM Detected virus Virus.Win32.Expiro.ai C:\Windows\UNINSTLMv4.EXE High
29-Jul-13 5:07:54 PM Detected virus Virus.Win64.Expiro.c C:\Windows\DeployWinRE2\DeployWinRE_x64.exe High

gringo_pr · July 30, 2013

Go ahead and run it again and this time let it fix what it finds

Gringo

Pauline · July 30, 2013

Ran Kapersky again but and chose option to disinfect but it came abck to say that "disfectiion not possible"

gringo_pr · July 30, 2013

Lets try the AVG Rescue CD:

"AVG rescue CD is basically a portable version of AVG anti-virus, which runs on linux distribution as bootable CD or bootable USB flash drive. This Rescue CD is equipped with AVG Antivirus , AVG Anti Spyware and some administrator recovery tool.

You can scan and remove computer virus without booting operating system first. It is suitable for recovering MS Windows and Linux operating systems (FAT32 and NTFS file systems) from virus and spyware attack. Meanwhile, Administrator toolset on AVG rescue disk are Windows Registry editor, a TestDisk utility for data recovering and lost partitions, a file browser for navigating folders, and a Ping tool for basic network diagnostics."

Please Note: Windows does not have to load for this scanner to work.

AVG Rescue CD Guide-check here

You can download AVG rescue CD HERE.

It's also located on ThisPage, make sure you download the .iso file.

Here's how it goes:

Download and install Active@ ISO Burner

Click HERE for ISOBurner Instructions.

Install the program, and follow the next set of steps.

After you install Active@ ISO Burner, put a blank cd-r in your burner and double click on the AVG Rescue CD.iso you downloaded and Active@ ISO Burner should automatically open up.....now click BURN.

The program is very easy to use, you'll just be pressing Enter most of the time but here's how it goes:

1. After the rescue cd is made, boot-up the sick computer, put the rescue cd in and then restart it.

Note: In order to do so, the computer must be set to boot from the CD first. For information on how to do that....click HERE.

2. At the Boot Menu: Choose AVG Rescue CD (1) and press Enter

3. Let it load, at the "Disclaimer Screen"... just choose I agree or not and press Enter

4. At the "Update Screen", choose Yes and press Enter

Next screen, Choose Update from Internet and press Enter

5. At the "Update Priority Configuration" window, choose Priority 2 Virus Database Update and press Enter

6. Let it update and when finished, Press any key to continue

7. You end up back at the "Update Screen", choose Return and press Enter

8. Your at the "Main Menu" screen, choose Scan, press Enter

9. "Scan Type Menu", choose "Volumes Scan - Selected Volumes" and press Enter

10. "Scan Volumes", choose "OK" and press Enter

11. "Scan Options", choose "OK" and press Enter

12. "Run Scan", choose "Yes" and press Enter

13. When scan is complete, Press any key to continue

14. "Info screen", choose "OK" and press Enter

15. To see the scan report, select "Report File" and press Enter

Please look over the list as some files can be crucial for the Windows system and deleting them can make it inoperative, if in your not sure please Google the file or files.

16. "Scan Results Menu", use the up and down keys and choose "Select - Handle single or groups of infected files", press Enter

Go through the files and choose to Rename the infected file, don't choose Delete!

This is important....Rename<---

17. Read the "Warning Screen", "Yes" and Enter

18. Back to "Scan Results Menu", choose "Back or Return" to get to the "Main Menu" and then choose ---->Reboot System

Don't forget to take out the rescue cd.

19. All the malware files will be renamed to "_INFECTED.arl", to find all of these files....

Go to Start > Search > All Files and Folders > type "_INFECTED.arl" and click search.

Example: malware.exe would be renamed to malware.exe_infected.arl

20. Note: If you find the cd doesn't load, it's most likely do to a bad download or bad burn, download the file again and burn it at a slower speed.

AdvancedSetup · August 1, 2013

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Trojan.FakeMS detected

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