MrCharlie Posted February 20, 2013 ID:649039 Share Posted February 20, 2013 They all have to be there, here's the names and what to set them to.You want to Start the service and set it to what I have listed:Service Name (registry): SDRSVCDisplay Name: Windows Backup set to manualService Name (registry): VSSDisplay Name: Volume Shadow Copyset to manualService Name (registry): wscsvcDisplay Name: Security Centerset to autoService Name (registry): WinmgmtDisplay Name: Windows Management Instrumentationset to autoService Name (registry): wuauservDisplay Name: Windows Update set to Automatic (Delayed Start, Started)Service Name (registry): BITSDisplay Name: Background Intelligent Transfer Serviceset to manualService Name (registry): EventSystemDisplay Name: COM+ Event System set to autoMrC Link to post Share on other sites More sharing options...
vsal1030 Posted February 20, 2013 Author ID:649251 Share Posted February 20, 2013 I'm almost ready to give up on this computer. It seems nothing will work. Whenever I try and start any of those services it says, "This service cannot be started in safe mode". I tried several times to start them in normal mode last night, but my computer won't let me do anything in normal mode. It wouldn't even let me open the Firefox browser in normal mode anymore. This morning when I tried to boot up in normal mode it just got stuck on the welcome screen. Link to post Share on other sites More sharing options...
MrCharlie Posted February 20, 2013 ID:649270 Share Posted February 20, 2013 This all happened after you ran Malwarebytes???MrC Link to post Share on other sites More sharing options...
vsal1030 Posted February 20, 2013 Author ID:649279 Share Posted February 20, 2013 Yes. And I think my computer was hacked into because I just found out that my credit was used for something. Where do I go from here? I really don't care if I lose all files on my computer, I have all my photos backed up to the cloud, which is all I care about. Link to post Share on other sites More sharing options...
MrCharlie Posted February 20, 2013 ID:649287 Share Posted February 20, 2013 At this point I think the best course of action would be to reinstall the operating system and start fresh.Do you have the W7 dvd or Restore disk?If not what kind of computer is it.MrC Link to post Share on other sites More sharing options...
vsal1030 Posted February 20, 2013 Author ID:649291 Share Posted February 20, 2013 No, I don't. Link to post Share on other sites More sharing options...
MrCharlie Posted February 20, 2013 ID:649293 Share Posted February 20, 2013 What's the brand name and model of the computer? MrC Link to post Share on other sites More sharing options...
vsal1030 Posted February 20, 2013 Author ID:649298 Share Posted February 20, 2013 HP Pavillion P7 Link to post Share on other sites More sharing options...
MrCharlie Posted February 20, 2013 ID:649302 Share Posted February 20, 2013 Has to look something like this:HP Pavilion p7-1436s Desktop PCMrC Link to post Share on other sites More sharing options...
vsal1030 Posted February 20, 2013 Author ID:649305 Share Posted February 20, 2013 HP P7-1157C Desktop PC AMD A6 Link to post Share on other sites More sharing options...
MrCharlie Posted February 20, 2013 ID:649307 Share Posted February 20, 2013 Make sure back up everything you want to keep because it's all going to be gone.Main support page:http://h10025.www1.h...product=5157027How to do a reinstall using > Recovery Managerhttp://h10025.www1.h...product=5157027Let me know.....MrC Link to post Share on other sites More sharing options...
MrCharlie Posted February 20, 2013 ID:649311 Share Posted February 20, 2013 also please make sure you have your Windows product key, you may need during the process.MrC Link to post Share on other sites More sharing options...
vsal1030 Posted February 20, 2013 Author ID:649320 Share Posted February 20, 2013 My computer came with widows already installed. How do I get the product key? Link to post Share on other sites More sharing options...
MrCharlie Posted February 20, 2013 ID:649324 Share Posted February 20, 2013 Your computer has a built in restore feature to bring the computer back to day one.It should be on a sticker that looks something like this: (it should be on the computer case somewhere)http://img.tjskl.org...reeshipping.jpgIf not.......Download and run the Magicjellybean:http://pcsupport.abo....com/keyfinder/CD Key: <---this is what you're looking for.MrC Link to post Share on other sites More sharing options...
vsal1030 Posted February 20, 2013 Author ID:649337 Share Posted February 20, 2013 I see something on the side that says 'product key'. Is that it? Link to post Share on other sites More sharing options...
MrCharlie Posted February 20, 2013 ID:649340 Share Posted February 20, 2013 Yep..that's it. Just confirm it with the MagicJellyBean program.MrC Link to post Share on other sites More sharing options...
vsal1030 Posted February 20, 2013 Author ID:649420 Share Posted February 20, 2013 Thank you for all your help on this. My husband wants me to take it in somewhere so I can save all of his stuff on there. He is out at sea right now. I have donated 30 dollars for all of your time. I wish I had more to give. Thank you again. Link to post Share on other sites More sharing options...
MrCharlie Posted February 20, 2013 ID:649433 Share Posted February 20, 2013 OK..Thank You and Take Care MrCTake a look at My Preventive Maintenance to avoid being infected again.Good Luck and Thanks for using the forum, MrC Link to post Share on other sites More sharing options...
Maurice Naggar Posted February 21, 2013 ID:649641 Share Posted February 21, 2013 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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