vsal1030

Thank you for all your help on this. My husband wants me to take it in somewhere so I can save all of his stuff on there. He is out at sea right now. I have donated 30 dollars for all of your time. I wish I had more to give. Thank you again.

I see something on the side that says 'product key'. Is that it?

My computer came with widows already installed. How do I get the product key?

HP P7-1157C Desktop PC AMD A6

HP Pavillion P7

No, I don't.

Yes. And I think my computer was hacked into because I just found out that my credit was used for something. Where do I go from here? I really don't care if I lose all files on my computer, I have all my photos backed up to the cloud, which is all I care about.

I'm almost ready to give up on this computer. It seems nothing will work. Whenever I try and start any of those services it says, "This service cannot be started in safe mode". I tried several times to start them in normal mode last night, but my computer won't let me do anything in normal mode. It wouldn't even let me open the Firefox browser in normal mode anymore. This morning when I tried to boot up in normal mode it just got stuck on the welcome screen.

I'm sorry, but I don't see any of those services listed. Did you still want me to run adw cleaner?

My computer won't let me run it in normal mode. It keeps timing out.

I don't know if this matters, but just so you know, I am running all of these scans while in Safe Mode.

Farbar Service Scanner Version: 19-02-2013 Ran by Vanessa (administrator) on 19-02-2013 at 14:40:11 Running from "C:\Users\Vanessa\Downloads" Windows 7 Home Premium Service Pack 1 (X64) Boot Mode: Network **************************************************************** Internet Services: ============ Connection Status: ============== Localhost is accessible. LAN connected. Google IP is accessible. Google.com is accessible. Yahoo IP is accessible. Yahoo.com is accessible. Windows Firewall: ============= Firewall Disabled Policy: ================== System Restore: ============ SDRSVC Service is not running. Checking service configuration: The start type of SDRSVC service is OK. The ImagePath of SDRSVC service is OK. The ServiceDll of SDRSVC service is OK. VSS Service is not running. Checking service configuration: The start type of VSS service is set to Disabled. The default start type is 3. The ImagePath of VSS service is OK. System Restore Disabled Policy: ======================== Action Center: ============ wscsvc Service is not running. Checking service configuration: The start type of wscsvc service is set to Disabled. The default start type is Auto. The ImagePath of wscsvc service is OK. The ServiceDll of wscsvc service is OK. winmgmt Service is not running. Checking service configuration: The start type of winmgmt service is set to Disabled. The default start type is Auto. The ImagePath of winmgmt: "%systemroot%\system32\svchost.exe -k netsvcs". The ServiceDll of winmgmt service is OK. Windows Update: ============ wuauserv Service is not running. Checking service configuration: The start type of wuauserv service is set to Disabled. The default start type is Auto. The ImagePath of wuauserv service is OK. The ServiceDll of wuauserv service is OK. BITS Service is not running. Checking service configuration: The start type of BITS service is OK. The ImagePath of BITS service is OK. The ServiceDll of BITS service is OK. EventSystem Service is not running. Checking service configuration: The start type of EventSystem service is OK. The ImagePath of EventSystem service is OK. The ServiceDll of EventSystem service is OK. Windows Autoupdate Disabled Policy: ============================ Windows Defender: ============== WinDefend Service is not running. Checking service configuration: The start type of WinDefend service is set to Disabled. The default start type is Auto. The ImagePath of WinDefend service is OK. The ServiceDll of WinDefend service is OK. Windows Defender Disabled Policy: ========================== [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender] "DisableAntiSpyware"=DWORD:1 Other Services: ============== File Check: ======== C:\Windows\System32\nsisvc.dll => MD5 is legit C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit C:\Windows\System32\dhcpcore.dll => MD5 is legit C:\Windows\System32\drivers\afd.sys => MD5 is legit C:\Windows\System32\drivers\tdx.sys => MD5 is legit C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit C:\Windows\System32\dnsrslvr.dll => MD5 is legit C:\Windows\System32\mpssvc.dll => MD5 is legit C:\Windows\System32\bfe.dll => MD5 is legit C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit C:\Windows\System32\SDRSVC.dll => MD5 is legit C:\Windows\System32\vssvc.exe => MD5 is legit C:\Windows\System32\wscsvc.dll => MD5 is legit C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit C:\Windows\System32\wuaueng.dll => MD5 is legit C:\Windows\System32\qmgr.dll => MD5 is legit C:\Windows\System32\es.dll => MD5 is legit C:\Windows\System32\cryptsvc.dll => MD5 is legit C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit C:\Windows\System32\svchost.exe => MD5 is legit C:\Windows\System32\rpcss.dll => MD5 is legit **** End of log ****

There is no "System Protection" link on my computer. Just "Device Manager", "Remote Settings" and "Advanced System Settings". When I type "system restore into the search bar in the start menu, it says,"System restore does not appear to be functioning correctly on this system"

How do I create a new system restore point?

. UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2012-11-20.01) . . ==== Disk Partitions ========================= . . ==== Disabled Device Manager Items ============= . ==== System Restore Points =================== . No restore point in system. . ==== Installed Programs ====================== . 64 Bit HP CIO Components Installer Adobe AIR Adobe Flash Player 11 ActiveX Adobe Flash Player 11 Plugin Adobe Reader X (10.1.5) Agatha Christie - Peril at End House AllShare Framework DMS AllShare Play 1.5.0.1211291119 Amazon MP3 Uploader Amazon Send to Kindle Amazon Unbox Video AMD APP SDK Runtime AMD Catalyst Install Manager AMD Fuel AMD Problem Report Wizard AMD VISION Engine Control Center Apple Application Support ArcSoft WebCam Companion 2 Bejeweled 2 Deluxe Bejeweled 3 Big Fish Games: Game Manager Blackhawk Striker 2 Blasterball 3 Bloggie Software Bonjour Bounce Symphony BufferChm Build-a-lot 2 Caillou Ready To Read Cake Mania Catalyst Control Center - Branding Catalyst Control Center Graphics Previews Common Catalyst Control Center InstallProxy Catalyst Control Center Localization All ccc-utility64 CCC Help Chinese Standard CCC Help Chinese Traditional CCC Help Czech CCC Help Danish CCC Help Dutch CCC Help English CCC Help Finnish CCC Help French CCC Help German CCC Help Greek CCC Help Hungarian CCC Help Italian CCC Help Japanese CCC Help Korean CCC Help Norwegian CCC Help Polish CCC Help Portuguese CCC Help Russian CCC Help Spanish CCC Help Swedish CCC Help Thai CCC Help Turkish Chuzzle Deluxe Cisco Connect Cisco Valet Connector Coupon Printer for Windows D110 D3DX10 Destinations DeviceDiscovery Diner Dash 2 Restaurant Rescue Documents To Go Desktop for Android Dora's World Adventure Dropbox DVD Catalyst 4.2 Facebook Messenger 2.1.4651.0 Farm Frenzy FATE - The Traitor Soul ffdshow [rev 2527] [2008-12-19] FilesAnywhere Desktop for Windows FlipShare Fooz Kids Fooz Kids Platform Google Chrome Google Chrome Frame Google Drive Google Earth Plug-in Google Talk Plugin Google Update Helper GPBaseService2 Hewlett-Packard ACLM.NET v1.2.1.1 Hotfix for Microsoft .NET Framework 4 Client Profile (KB2461678) HP Auto HP Client Services HP Customer Experience Enhancements HP Customer Participation Program 14.0 HP Games HP Imaging Device Functions 14.0 HP LinkUp HP MediaSmart/TouchSmart Netflix HP MovieStore HP Odometer HP Photo Creations HP Photosmart D110 All-In-One Driver Software 14.0 Rel. 7 HP Power Assistant HP Product Detection HP Setup HP Setup Manager HP Smart Web Printing 4.60 HP Solution Center 14.0 HP Support Assistant HP Support Information HP Update HP Vision Hardware Diagnostics HPAppStudio HPDiagnosticAlert HPPhotoGadget HPProductAssistant HPSSupply Hulu Desktop HydraVision IP Camera Java 7 Update 11 Java Auto Updater JavaFX 2.1.1 Junk Mail filter update K-Lite Codec Pack 9.3.0 (Basic) Kobo LabelPrint LeapFrog Connect LeapFrog My Pals Plugin LeapFrog MyOwnLeaptop Plugin LeapFrog MyOwnStoryTimePad Plugin LeapFrog Tag Junior Plugin Learning Lodge Navigator MagniPic Mah Jong Medley Malwarebytes Anti-Malware version 1.70.0.1100 MarketResearch Mesh Runtime Microsoft .NET Framework 4 Client Profile Microsoft .NET Framework 4 Extended Microsoft Application Error Reporting Microsoft Office 2010 Microsoft Office Click-to-Run 2010 Microsoft Office Starter 2010 - English Microsoft Silverlight Microsoft SQL Server 2005 Compact Edition [ENU] Microsoft SQL Server Compact 3.5 SP2 ENU Microsoft SQL Server Compact 3.5 SP2 x64 ENU Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2005 Redistributable (x64) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 Microsoft WSE 3.0 Runtime Mozilla Firefox 10.0.2 (x86 en-US) MSVCRT MSVCRT_amd64 MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) MSXML 4.0 SP3 Parser MSXML 4.0 SP3 Parser (KB2721691) MSXML 4.0 SP3 Parser (KB2758694) MSXML 4.0 SP3 Parser (KB973685) Music Manager Mystery P.I. - Stolen in San Francisco Namco All-Stars PAC-MAN Network64 Norton Internet Security Norton Management PDF Complete Special Edition Penguins! Philips CamSuite Philips Intelligent Agent Philips SPC2050NC Webcam Picasa 3 Plants vs. Zombies - Game of the Year PlayReady PC Runtime amd64 PlayReady PC Runtime x86 Plex Plex Media Server Poker Superstars III Polar Bowler Polar Golfer Power2Go PressReader PrinterShare 2.3.06 PS_AIO_07_D110_SW_Min QuickTime QuickTransfer RAR File Open Knife - Free Opener RealMYST Realtek High Definition Audio Driver Recovery Manager Remote Graphics Receiver RoxioNow Player Samsung Kies SAMSUNG USB Driver for Mobile Phones Scan Scholastic eReader Support Files Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663) Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636) Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078) Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121) Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405) Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827) Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449) Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428) Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019) Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595) Security Update for Microsoft .NET Framework 4 Extended (KB2416472) Security Update for Microsoft .NET Framework 4 Extended (KB2487367) Security Update for Microsoft .NET Framework 4 Extended (KB2656351) Security Update for Microsoft .NET Framework 4 Extended (KB2736428) Security Update for Microsoft .NET Framework 4 Extended (KB2742595) Shop for HP Supplies Skype Click to Call Skype™ 6.0 Slingo Supreme SmartWebPrinting SolutionCenter Status Storia SugarSync Manager Super LoiLoScope WebShortcut Syberia II Tonido 2.35.0.16173 Toolbox TrayApp Update for Microsoft .NET Framework 4 Client Profile (KB2468871) Update for Microsoft .NET Framework 4 Client Profile (KB2473228) Update for Microsoft .NET Framework 4 Client Profile (KB2533523) Update for Microsoft .NET Framework 4 Client Profile (KB2600217) Update for Microsoft .NET Framework 4 Extended (KB2468871) Update for Microsoft .NET Framework 4 Extended (KB2533523) Update for Microsoft .NET Framework 4 Extended (KB2600217) Update Installer for WildTangent Games App Use the entry named LeapFrog Connect to uninstall (LeapFrog My Pals Plugin) Use the entry named LeapFrog Connect to uninstall (LeapFrog MyOwnLeaptop Plugin) Use the entry named LeapFrog Connect to uninstall (LeapFrog MyOwnStoryTimePad Plugin) Use the entry named LeapFrog Connect to uninstall (LeapFrog Tag Junior Plugin) Virtual Villagers 4 - The Tree of Life VLC media player 2.0.1 VTech Download Agent Library WebReg Wheel of Fortune 2 WildTangent Games App (HP Games) Winamp Winamp Detector Plug-in Windows Driver Package - LeapFrog (FlyUsb) USB (11/05/2008 1.1.1.0) Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net (09/10/2009 02.03.05.012) Windows Live Communications Platform Windows Live Essentials Windows Live ID Sign-in Assistant Windows Live Installer Windows Live Language Selector Windows Live Mail Windows Live Mesh Windows Live Mesh ActiveX Control for Remote Connections Windows Live Messenger Windows Live MIME IFilter Windows Live Movie Maker Windows Live Photo Common Windows Live Photo Gallery Windows Live PIMT Platform Windows Live Remote Client Windows Live Remote Client Resources Windows Live Remote Service Windows Live Remote Service Resources Windows Live SOXE Windows Live SOXE Definitions Windows Live UX Platform Windows Live UX Platform Language Pack Windows Live Writer Windows Live Writer Resources WinRAR 4.01 (32-bit) WModem Driver Installer Yontoo Layers Runtime 1.10.01 Zinio Reader 4 Zuma Deluxe . ==== End Of File ===========================

DDS (Ver_2012-11-20.01) - NTFS_AMD64 NETWORK Internet Explorer: 9.0.8112.16457 BrowserJavaVersion: 10.11.2 Run by Vanessa at 13:53:21 on 2013-02-19 . ============== Running Processes =============== . . ============== Pseudo HJT Report =============== . uStart Page = hxxp://searchab.com/?aff=7&uid=555770fe-73df-11e2-8510-2c27d748a465 uSearch Bar = hxxp://www.google.com/ie uSearch Page = hxxp://www.google.com uDefault_Search_URL = hxxp://www.google.com/ie mStart Page = hxxp://www.google.com uSearchAssistant = hxxp://www.google.com/ie uSearchURL,(Default) = hxxp://www.google.com/search?q=%s mWinlogon: Userinit = userinit.exe, BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\Hp\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\coieplg.dll BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\ips\ipsbho.dll BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll BHO: ChromeFrame BHO: {ECB3C477-1A0A-44BD-BB57-78F9EFE34FA7} - C:\Program Files (x86)\Google\Chrome Frame\Application\24.0.1312.57\npchrome_frame.dll BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\Hp\Digital Imaging\Smart Web Printing\hpswp_BHO.dll TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\coieplg.dll TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\coieplg.dll EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\Hp\Digital Imaging\Smart Web Printing\hpswp_bho.dll EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\Hp\Digital Imaging\Smart Web Printing\hpswp_bho.dll uRun: [Tonido] "C:\Users\Vanessa\AppData\Roaming\Tonido\launcher.exe" /nobrowser uRun: [sugarSync] "C:\Program Files (x86)\SugarSync\SugarSyncManager.exe" -startInTray -usedelay=true uRun: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun uRun: [PrinterShare] C:\Program Files (x86)\PrinterShare\paConsole.exe -minimized uRun: [Plex Media Server] "C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe" uRun: [Philips Intelligent Agent] "C:\Program Files (x86)\Philips\Intelligent Agent\Philips Intelligent Agent.exe" /SILENT uRun: [MusicManager] "C:\Users\Vanessa\AppData\Local\Programs\Google\MusicManager\MusicManager.exe" uRun: [KiesPreload] C:\Program Files (x86)\Samsung\Kies\Kies.exe /preload uRun: [KiesAirMessage] C:\Program Files (x86)\Samsung\Kies\KiesAirMessage.exe -startup uRun: [GoogleDriveSync] "C:\Program Files (x86)\Google\Drive\googledrivesync.exe" /autostart uRun: [Google Update] "C:\Users\Vanessa\AppData\Local\Google\Update\GoogleUpdate.exe" /c uRun: [Facebook Update] "C:\Users\Vanessa\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver uRun: [Eye-Fi] "C:\Program Files (x86)\Eye-Fi\Helper\EyeFiHelper.exe" uRun: [513AFD69C8EB3867AF8F2E8EA373227201852101._service_run] "C:\Users\Vanessa\AppData\Local\Google\Chrome\Application\chrome.exe" --type=service uRunOnce: [FlashPlayerUpdate] C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_5_502_149_Plugin.exe -update plugin mRun: [WinampAgent] "C:\Program Files (x86)\Winamp\winampa.exe" mRun: [VMM Mode Selection] C:\Program Files\HTC\ModeSelection\VMMModeSelection.exe mRun: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" mRun: [startCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime mRun: [PDF Complete] C:\Program Files (x86)\PDF Complete\pdfsty.exe mRun: [Monitor] "C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe" mRun: [KiesTrayAgent] C:\Program Files (x86)\Samsung\Kies\KiesTrayAgent.exe mRun: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe mRun: [ArcSoft Connection Service] C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" mRun: [AgentMonitor] C:\Program Files (x86)\VTech\DownloadManager\System\AgentMonitor.exe mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" StartupFolder: C:\Users\Vanessa\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Vanessa\AppData\Roaming\Dropbox\bin\Dropbox.exe StartupFolder: C:\Users\Vanessa\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\FADESK~1.LNK - C:\Program Files (x86)\FilesAnywhere\FilesAnywhere Desktop\FADesktop.exe StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\AMAZON~1.LNK - C:\Program Files (x86)\Amazon\Amazon Unbox Video\ADVWindowsClientSystemTray.exe StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\BLOGGI~1.LNK - C:\Program Files (x86)\Sony\Bloggie Software\BGVolumeWatcher.exe StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\HPDIGI~1.LNK - C:\Program Files (x86)\Hp\Digital Imaging\bin\hpqtra08.exe mPolicies-Explorer: NoActiveDesktop = dword:1 mPolicies-Explorer: NoActiveDesktopChanges = dword:1 mPolicies-System: ConsentPromptBehaviorAdmin = dword:5 mPolicies-System: ConsentPromptBehaviorUser = dword:3 mPolicies-System: EnableUIADesktopToggle = dword:0 IE: Add to Google Photos Screensa&ver - C:\Windows\System32\GPhotos.scr/200 IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\Hp\Digital Imaging\Smart Web Printing\hpswp_BHO.dll . INFO: HKCU has more than 50 listed domains. If you wish to scan all of them, select the 'Force scan all domains' option. . . INFO: HKLM has more than 50 listed domains. If you wish to scan all of them, select the 'Force scan all domains' option. . TCP: NameServer = 192.168.1.1 TCP: Interfaces\{2D06E00E-B3CB-4AAE-B0B0-A7A874B387EF} : DHCPNameServer = 216.181.134.16 216.181.30.11 TCP: Interfaces\{48244C80-E889-42E1-8EAF-645DA4D7458D} : DHCPNameServer = 192.168.1.1 TCP: Interfaces\{84249EF6-DAC2-4112-B625-5DE1DF7104AC} : DHCPNameServer = 192.168.42.129 TCP: Interfaces\{F6F42BFF-8DF0-4894-AC39-2F9D78E4BFF1} : DHCPNameServer = 192.168.1.1 TCP: Interfaces\{F6F42BFF-8DF0-4894-AC39-2F9D78E4BFF1}\34963736F60363436373 : DHCPNameServer = 216.181.134.16 216.181.30.11 192.168.1.1 TCP: Interfaces\{F6F42BFF-8DF0-4894-AC39-2F9D78E4BFF1}\C696E6B6379737 : DHCPNameServer = 216.181.134.16 216.181.30.11 Handler: gcf - {9875BFAF-B04D-445E-8A69-BE36838CDE3E} - C:\Program Files (x86)\Google\Chrome Frame\Application\24.0.1312.57\npchrome_frame.dll Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll AppInit_DLLs= c:\progra~2\magnipic\sprote~1.dll SSODL: WebCheck - <orphaned> x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll x64-Run: [sPC2050] C:\Windows\vspc2050.exe x64-Run: [PLF2050] C:\Windows\PLF2050.exe x64-Run: [hpsysdrv] c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe x64-Run: [AllShare Play] C:\Program Files\Samsung\AllShare Play\utils\AllShare Play Launcher.exe . INFO: x64-HKLM has more than 50 listed domains. If you wish to scan all of them, select the 'Force scan all domains' option. . x64-Handler: gcf - {9875BFAF-B04D-445E-8A69-BE36838CDE3E} - <orphaned> x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - <orphaned> x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned> x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned> x64-SSODL: WebCheck - <orphaned> Hosts: 127.0.0.1 www.spywareinfo.com . ================= FIREFOX =================== . FF - ProfilePath - C:\Users\Vanessa\AppData\Roaming\Mozilla\Firefox\Profiles\9ejh7vc2.default\ FF - prefs.js: browser.search.defaulturl - FF - prefs.js: browser.search.selectedEngine - Privitize VPN FF - prefs.js: browser.startup.homepage - hxxp://searchab.com/?aff=7&uid=555770fe-73df-11e2-8510-2c27d748a465 FF - prefs.js: keyword.URL - hxxp://searchab.com/?aff=7&uid=555770fe-73df-11e2-8510-2c27d748a465&q= FF - prefs.js: network.proxy.type - 0 FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll FF - plugin: C:\Program Files (x86)\Google\Picasa3\npPicasa3.dll FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.111\npGoogleUpdate3.dll FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.123\npGoogleUpdate3.dll FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.79\npGoogleUpdate3.dll FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.99\npGoogleUpdate3.dll FF - plugin: C:\Program Files (x86)\Java\jre6\bin\plugin2\npdeployJava1.dll FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\4.1.10329.0\npctrlui.dll FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npCouponPrinter.dll FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npMozCouponPrinter.dll FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npwachk.dll FF - plugin: C:\Program Files (x86)\Sony\Bloggie Software\npsome.dll FF - plugin: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\0\NP_wtapp.dll FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll FF - plugin: C:\Users\Default\AppData\Local\HuluDesktop\instances\0.9.13.1\nphdplg.dll FF - plugin: C:\Users\Vanessa\AppData\Local\Facebook\Messenger\2.1.4651.0\npFbDesktopPlugin.dll FF - plugin: C:\Users\Vanessa\AppData\Local\Google\Update\1.3.21.135\npGoogleUpdate3.dll FF - plugin: C:\Users\Vanessa\AppData\Roaming\Mozilla\plugins\npgoogletalk.dll FF - plugin: C:\Users\Vanessa\AppData\Roaming\Mozilla\plugins\npgtpo3dautoplugin.dll FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_5_502_149.dll FF - ExtSQL: !HIDDEN! 2011-12-08 10:29; smartwebprinting@hp.com; C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3 . ---- FIREFOX POLICIES ---- FF - user.js: general.useragent.extra.brc - . ============= SERVICES / DRIVERS =============== . . =============== Created Last 30 ================ . 2013-02-18 18:43:56 45056 ----a-w- C:\Windows\SysWow64\UTSCSI.EXE 2013-02-18 02:29:35 -------- d-----w- C:\Windows\pss 2013-02-18 00:04:40 -------- d-----w- C:\ProgramData\boost_interprocess 2013-02-17 21:07:50 -------- d-----w- C:\FRST 2013-02-17 18:22:45 24176 ----a-w- C:\Windows\System32\drivers\mbam.sys 2013-02-16 23:04:55 -------- d-----w- C:\Users\Vanessa\AppData\Roaming\Malwarebytes 2013-02-16 23:04:48 -------- d-----w- C:\ProgramData\Malwarebytes 2013-02-16 23:04:47 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware 2013-02-11 00:16:23 -------- d-----w- C:\ProgramData\Premium 2013-02-11 00:16:15 -------- d-----w- C:\Program Files (x86)\MagniPic 2013-02-11 00:15:30 -------- d-----w- C:\ProgramData\InstallMate 2013-02-10 23:56:28 -------- d-----w- C:\Users\Vanessa\AppData\Roaming\BitTorrent 2013-02-05 22:18:46 737952 ----a-w- C:\Windows\System32\drivers\NISx64\1309010.00E\srtsp64.sys 2013-02-05 22:18:46 451192 ----a-r- C:\Windows\System32\drivers\NISx64\1309010.00E\symds64.sys 2013-02-05 22:18:46 405624 ----a-w- C:\Windows\System32\drivers\NISx64\1309010.00E\symnets.sys 2013-02-05 22:18:46 37536 ----a-w- C:\Windows\System32\drivers\NISx64\1309010.00E\srtspx64.sys 2013-02-05 22:18:46 190072 ----a-w- C:\Windows\System32\drivers\NISx64\1309010.00E\ironx64.sys 2013-02-05 22:18:46 167072 ----a-w- C:\Windows\System32\drivers\NISx64\1309010.00E\ccsetx64.sys 2013-02-05 22:18:46 1129120 ----a-w- C:\Windows\System32\drivers\NISx64\1309010.00E\symefa64.sys 2013-02-05 22:18:32 -------- d-----w- C:\Windows\System32\drivers\NISx64\1309010.00E 2013-01-26 00:50:36 95648 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll . ==================== Find3M ==================== . 2013-02-08 05:11:49 74096 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl 2013-02-08 05:11:49 697712 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe 2012-12-16 17:11:22 46080 ----a-w- C:\Windows\System32\atmlib.dll 2012-12-16 14:45:03 367616 ----a-w- C:\Windows\System32\atmfd.dll 2012-12-16 14:13:28 295424 ----a-w- C:\Windows\SysWow64\atmfd.dll 2012-12-16 14:13:20 34304 ----a-w- C:\Windows\SysWow64\atmlib.dll 2012-12-07 13:20:16 441856 ----a-w- C:\Windows\System32\Wpc.dll 2012-12-07 13:15:31 2746368 ----a-w- C:\Windows\System32\gameux.dll 2012-12-07 12:26:17 308736 ----a-w- C:\Windows\SysWow64\Wpc.dll 2012-12-07 12:20:43 2576384 ----a-w- C:\Windows\SysWow64\gameux.dll 2012-12-07 11:20:04 30720 ----a-w- C:\Windows\System32\usk.rs 2012-12-07 11:20:03 43520 ----a-w- C:\Windows\System32\csrr.rs 2012-12-07 11:20:03 23552 ----a-w- C:\Windows\System32\oflc.rs 2012-12-07 11:20:01 45568 ----a-w- C:\Windows\System32\oflc-nz.rs 2012-12-07 11:20:01 44544 ----a-w- C:\Windows\System32\pegibbfc.rs 2012-12-07 11:20:01 20480 ----a-w- C:\Windows\System32\pegi-fi.rs 2012-12-07 11:20:00 20480 ----a-w- C:\Windows\System32\pegi-pt.rs 2012-12-07 11:19:59 20480 ----a-w- C:\Windows\System32\pegi.rs 2012-12-07 11:19:58 46592 ----a-w- C:\Windows\System32\fpb.rs 2012-12-07 11:19:57 40960 ----a-w- C:\Windows\System32\cob-au.rs 2012-12-07 11:19:57 21504 ----a-w- C:\Windows\System32\grb.rs 2012-12-07 11:19:57 15360 ----a-w- C:\Windows\System32\djctq.rs 2012-12-07 11:19:56 55296 ----a-w- C:\Windows\System32\cero.rs 2012-12-07 11:19:55 51712 ----a-w- C:\Windows\System32\esrb.rs 2012-11-30 05:45:35 362496 ----a-w- C:\Windows\System32\wow64win.dll 2012-11-30 05:45:35 243200 ----a-w- C:\Windows\System32\wow64.dll 2012-11-30 05:45:35 13312 ----a-w- C:\Windows\System32\wow64cpu.dll 2012-11-30 05:45:14 215040 ----a-w- C:\Windows\System32\winsrv.dll 2012-11-30 05:43:12 16384 ----a-w- C:\Windows\System32\ntvdm64.dll 2012-11-30 05:41:07 424448 ----a-w- C:\Windows\System32\KernelBase.dll 2012-11-30 04:54:00 5120 ----a-w- C:\Windows\SysWow64\wow32.dll 2012-11-30 04:53:59 274944 ----a-w- C:\Windows\SysWow64\KernelBase.dll 2012-11-30 03:23:48 338432 ----a-w- C:\Windows\System32\conhost.exe 2012-11-30 02:44:06 25600 ----a-w- C:\Windows\SysWow64\setup16.exe 2012-11-30 02:44:04 7680 ----a-w- C:\Windows\SysWow64\instnm.exe 2012-11-30 02:44:04 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll 2012-11-30 02:44:03 2048 ----a-w- C:\Windows\SysWow64\user.exe 2012-11-30 02:38:59 6144 ---ha-w- C:\Windows\SysWow64\api-ms-win-security-base-l1-1-0.dll 2012-11-30 02:38:59 4608 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll 2012-11-30 02:38:59 3584 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll 2012-11-30 02:38:59 3072 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-util-l1-1-0.dll 2012-11-28 20:18:54 4659712 ----a-w- C:\Windows\SysWow64\Redemption.dll 2012-11-23 03:26:31 3149824 ----a-w- C:\Windows\System32\win32k.sys 2012-11-23 03:13:57 68608 ----a-w- C:\Windows\System32\taskhost.exe 2012-11-22 05:44:23 800768 ----a-w- C:\Windows\System32\usp10.dll 2012-11-22 04:45:03 626688 ----a-w- C:\Windows\SysWow64\usp10.dll . ============= FINISH: 13:54:07.24 ===============

RogueKiller V8.5.1 _x64_ [Feb 19 2013] by Tigzy mail : tigzyRK<at>gmail<dot>com Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/ Website : http://tigzy.geekstogo.com/roguekiller.php Blog : http://tigzyrk.blogspot.com/ Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version Started in : Safe mode with network support User : Vanessa [Admin rights] Mode : Scan -- Date : 02/19/2013 13:33:10 | ARK || FAK || MBR | ¤¤¤ Bad processes : 0 ¤¤¤ ¤¤¤ Registry Entries : 9 ¤¤¤ [RUN][sUSP PATH] HKCU\[...]\Run : Tonido ("C:\Users\Vanessa\AppData\Roaming\Tonido\launcher.exe" /nobrowser) [-] -> FOUND [RUN][sUSP PATH] HKCU\[...]\Run : MusicManager ("C:\Users\Vanessa\AppData\Local\Programs\Google\MusicManager\MusicManager.exe") [-] -> FOUND [RUN][sUSP PATH] HKLM\[...]\Run : SPC2050 (C:\Windows\vspc2050.exe) [7] -> FOUND [RUN][sUSP PATH] HKLM\[...]\Run : PLF2050 (C:\Windows\PLF2050.exe) [7] -> FOUND [RUN][sUSP PATH] HKUS\S-1-5-21-1617474927-1116081613-3671628581-1000[...]\Run : Tonido ("C:\Users\Vanessa\AppData\Roaming\Tonido\launcher.exe" /nobrowser) [-] -> FOUND [RUN][sUSP PATH] HKUS\S-1-5-21-1617474927-1116081613-3671628581-1000[...]\Run : MusicManager ("C:\Users\Vanessa\AppData\Local\Programs\Google\MusicManager\MusicManager.exe") [-] -> FOUND [TASK][sUSP PATH] MagniPicUpdaterTask{426A1871-5951-41E3-B551-1B94030C11F1}.job : C:\ProgramData\Premium\MagniPic\MagniPic.exe /schedule /profile "C:\ProgramData\Premium\MagniPic\profile.ini" [x] -> FOUND [HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND [HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND ¤¤¤ Particular Files / Folders: ¤¤¤ ¤¤¤ Driver : [NOT LOADED] ¤¤¤ ¤¤¤ HOSTS File: ¤¤¤ --> C:\Windows\system32\drivers\etc\hosts 127.0.0.1 www.007guard.com 127.0.0.1 007guard.com 127.0.0.1 008i.com 127.0.0.1 www.008k.com 127.0.0.1 008k.com 127.0.0.1 www.00hq.com 127.0.0.1 00hq.com 127.0.0.1 010402.com 127.0.0.1 www.032439.com 127.0.0.1 032439.com 127.0.0.1 www.0scan.com 127.0.0.1 0scan.com 127.0.0.1 1000gratisproben.com 127.0.0.1 www.1000gratisproben.com 127.0.0.1 1001namen.com 127.0.0.1 www.1001namen.com 127.0.0.1 100888290cs.com 127.0.0.1 www.100888290cs.com 127.0.0.1 www.100sexlinks.com 127.0.0.1 100sexlinks.com [...] ¤¤¤ MBR Check: ¤¤¤ +++++ PhysicalDrive0: +++++ --- User --- [MBR] e7011bdca18b68e822f5cbdf1c201dd0 [bSP] a2ccd296671907725f8bf0286b9a62cc : Windows Vista/7/8 MBR Code Partition table: 0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 90 Mo 1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 192780 | Size: 942500 Mo 2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 1930436608 | Size: 11265 Mo User = LL1 ... OK! User = LL2 ... OK! +++++ PhysicalDrive1: +++++ Error reading User MBR! User = LL1 ... OK! Error reading LL2 MBR! +++++ PhysicalDrive2: +++++ Error reading User MBR! User = LL1 ... OK! Error reading LL2 MBR! +++++ PhysicalDrive3: +++++ Error reading User MBR! User = LL1 ... OK! Error reading LL2 MBR! +++++ PhysicalDrive4: +++++ Error reading User MBR! User = LL1 ... OK! Error reading LL2 MBR! Finished : << RKreport[1]_S_02192013_02d1333.txt >> RKreport[1]_S_02192013_02d1333.txt

Computer booted up into windows, but it is still very slow. Google Chrome browser won't open, but Firefox will. Some programs won't open. Malwarebytes won't open.

Do I try and remove them again?

I ran a quick scan on malwarebytes again and this time it found 22 items. Here is the log: Malwarebytes Anti-Malware (Trial) 1.70.0.1100 www.malwarebytes.org Database version: v2013.02.17.06 Windows 7 Service Pack 1 x64 NTFS (Safe Mode/Networking) Internet Explorer 9.0.8112.16421 Vanessa :: VANESSA-HP [administrator] Protection: Disabled 2/19/2013 11:30:00 AM MBAM-log-2013-02-19 (11-38-03).txt Scan type: Quick scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 210022 Time elapsed: 5 minute(s), 17 second(s) Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected: 0 (No malicious items detected) Registry Keys Detected: 14 HKCR\CLSID\{10DE7085-6A1E-4D41-A7BF-9AF93E351401} (Adware.Yontoo) -> No action taken. HKCR\Interface\{10DE7085-6A1E-4D41-A7BF-9AF93E351401} (Adware.Yontoo) -> No action taken. HKCR\TypeLib\{D372567D-67C1-4B29-B3F0-159B52B3E967} (Adware.Yontoo) -> No action taken. HKCR\CLSID\{FD72061E-9FDE-484D-A58A-0BAB4151CAD8} (Adware.Yontoo) -> No action taken. HKCR\YontooIEClient.Layers.1 (Adware.Yontoo) -> No action taken. HKCR\YontooIEClient.Layers (Adware.Yontoo) -> No action taken. HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{FD72061E-9FDE-484D-A58A-0BAB4151CAD8} (Adware.Yontoo) -> No action taken. HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{FD72061E-9FDE-484D-A58A-0BAB4151CAD8} (Adware.Yontoo) -> No action taken. HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{FD72061E-9FDE-484D-A58A-0BAB4151CAD8} (Adware.Yontoo) -> No action taken. HKCR\TypeLib\{E2343056-CC08-46AC-B898-BFC7ACF4E755} (PUP.Adware.Magnipic) -> No action taken. HKCR\Interface\{31E3BC75-2A09-4CFF-9C92-8D0ED8D1DC0F} (PUP.Adware.Magnipic) -> No action taken. HKCR\CLSID\{5933DFC1-2A8F-7DF3-07D2-0F11D9C15111} (PUP.Adware.Magnipic) -> No action taken. HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5933DFC1-2A8F-7DF3-07D2-0F11D9C15111} (PUP.Adware.Magnipic) -> No action taken. HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{EB03EF39-C655-D560-FA95-79182B837D64} (PUP.Adware.Magnipic) -> No action taken. Registry Values Detected: 0 (No malicious items detected) Registry Data Items Detected: 1 HKLM\SOFTWARE\Microsoft\Internet Explorer\Main|Start Page (Hijack.StartPage) -> Bad: (http://searchab.com/?aff=7&uid=555770fe-73df-11e2-8510-2c27d748a465) Good: (http://www.google.com) -> No action taken. Folders Detected: 1 C:\ProgramData\MagniPic (PUP.Adware.Magnipic) -> No action taken. Files Detected: 6 C:\Program Files (x86)\Yontoo Layers Runtime\YontooIEClient.dll (Adware.Yontoo) -> No action taken. C:\ProgramData\Premium\MagniPic\MagniPic.exe (Trojan.Startpage) -> No action taken. C:\ProgramData\MagniPic\51183e7ce1c96.tlb (PUP.Adware.Magnipic) -> No action taken. C:\ProgramData\MagniPic\51183e7ce1c96.dll (PUP.Adware.Magnipic) -> No action taken. C:\ProgramData\MagniPic\settings.ini (PUP.Adware.Magnipic) -> No action taken. C:\ProgramData\MagniPic\uninstall.exe (PUP.Adware.Magnipic) -> No action taken. (end)

Okay, now I am very confused. The computer booted up with all items checked. So I tried to boot it up normally, and now it boots up into windows. But it is still extremely slow, the web browser and most programs won't open and it is still giving me that malware warning about magnipic.

Ooookay, I have been going about it the wrong way, that makes the task seem much simpler. I am going to have to start over, but should go much faster this time. It booted up after the first clean boot I did, so I just have to narrow it down from there.

Okay, that is what I am doing. The problem I am seeing is that it doesn't seem to be one thing that is causing the problem, it seems to be several. Sometimes one thing will work and others do not. The farther I get through the items, more things start working. I am in the Microsoft items now. It seems everything is working, just not absolutely sure. I narrowed it down to "Print Spooler" which seems very odd, and makes me wonder if I am doing this properly.

This is very time consuming, especially when I have 2 kids to take care of. That's why it is taking me so long, sorry. But here is an update. I'm kind of stuck and don't know what to do. I thought I had it narrowed down to 10 possible Microsoft services. My computer booted up and everything was working except for the internet. I thought my wireless adapter broke so I plugged my computer directly into my router and went on. I thought I had it pegged to Windows remote management, but this time nothing worked. I unplugged my computer from the internet and tried again. This time it worked. So I rechecked all the Microsoft services and tried it again without connecting to the internet and the computer worked. So I don't know if I should start the whole process over without being connected to the internet or just continue on with the microsoft services being connected to the internet. Please advise.

I haven't finished doing the clean boot. I stopped after the first one to ask you that question. Like I said, it boots up, but nothing else works. I haven't isolated the problem. I will continue now.