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Keeps telling me it has expired

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I downloaded the free version of malwarebytes a bit ago and I am assuming it just gave me the free trial of the paid version. The trial expired and the little icon was all greyed out saying it expired.

I tried to just download the free version and that didn't work. So I completely removed it off my computer and redownloaded the free version, making sure I didn't click on any trials or anything.

Everything was fine and then a week or so later it is back to telling me it is expired :(

It is really annoying & I am not sure if it is even working or if I am getting protection or what? I had gotten a horrible trojan before which is why i got it in the first place so I am really worried about if it is even working.

Any help?

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Hi, moonkissed: :)

After the free trial of MBAM PRO expires after 14 days, the program reverts to the Free, on-demand version .

If you tried to reinstall without doing a proper, clean uninstall first, then something might be corrupted.

I'm not sure I understand correctly from your post if you want the Free or the PRO version?

Only the PRO version offers real-time protection to run alongside your anti-virus (AV), as well as other enhanced features: http://www.malwareby...warebytes_free/

It is designed to run alongside your AV, not to replace it: http://helpdesk.malw...ivirus-software

However, to keep the PRO version after the 14-day trial expires, you'll need to purchase a license (which is "lifetime"): http://www.malwareby...lwarebytes_pro/

In any event, I'd suggest you start with a clean uninstall/reinstall, first.

If you want to run ONLY the Free version, then just untick the box for the automatic free trial of the PRO version in the setup wizard.

  • If you are running MBAM PRO, please be sure you have your license ID and key available (sent via email at the time of online purchase, or in the box).
  • Download and run mbam-clean.exe from HERE.
  • It will ask to restart your computer; please allow it to do so - this is very important!
  • After the computer restarts, download the latest version of Malwarebytes' Anti-Malware from HERE, then temporarily disable your Anti-Virus and run the installer. (Ignore all 'Recommended' or 'Sponsored' software which are prominently displayed on the mirror sites -- they are ads and MBAM does not have any association with them.)
  • -->If you only want to run MBAM Free, then un-tick the option for the free trial of PRO during the setup.
  • -->If you are using MBAM PRO, you will need to reactivate (register) the program using the license ID & key.
  • Launch the MBAM program and (if you are using MBAM PRO) set the Protection and Registration.
  • Then go to the UPDATE tab (if not done during installation) and check for updates.
  • Restart the computer again and verify that MBAM is in the system tray (if using the PRO version).
  • Now set up any file exclusions, as may be required in your Anti-Virus/Internet-Security/Firewall applications, and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQs HERE, or ask and we'll explain how to do it.

Please let us know if this resolves your issue.



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