MalwareBytes not following "Ignore List"

[CalvinOZ]

Hi all in the forum,

I've now seen this problem on several different machines, so I'm being led to the conclusion it is a bug.

In brief even though a particular configuration change or a file has been added to the "Ignore List" of MalwareBytes, and you even select the "ignore List" tab and check the content, MalwareBytes CONTINUES to flag the item in subsequent scans of the system as possibly a problem.

This doesn't cause me any difficulty, I know enough about what is being said to realise that the items are NOT something to worry about and simply ignore the warning and don't get MalwareBytes to change anything on the system, but a "general user" must find this VERY confusing.

Only things I can find in common about the problem are:

All machines I have seen do this are Win XP 32 bit

The problem only started happening since the update to MalwareBytes V1.60.0.1800

To test if this problem was an artifact of an update "gone wrong", I did some tests on one machine. Basically I followed the standard practice for MalwareBytes problems - ie: TOTALLY remove the package using the removal tool, reboot the machine, re-install MalwareBytes making sure the install was done using administrator credetials. Result: NO CHANGE, still does exactly the same thing.

Is anyone else having the same problem ?

Calvin.

[daledoc1]

Hello and welcome to MBAM, CalvinOZ:

Until an MBAM staffer comes along, a couple of things come to mind:

1) You mention that you are running version 1.60.0.1800. The current version of MBAM for consumers is actually 1.60.1.1000.

Have you tried updating to the current version to see if this resolves your issue?

2) From your description of the issue's arising on "several different machines" and "all machines", however, it sounds as if you are describing a corporate or business environment?

If so, then the folks at corporate support will be able to assist you further with resolving your issues.

Please send an email to corporate-support@malwarebytes.org.

Also make sure you have malwarebytes.org and salesforce.com in your Safe Sender list in your email program.

In order to assist you better please provide them with the following information:

Cleverbridge Order Reference Number:

Organization name:

Approved Contact name:

If you no longer have access to the order number, you can contact Cleverbridge to obtain information about your order:

Cleverbridge customer service

cs@cleverbridge.com

Phone: +1-866-522-6855

Monday - Friday: 8:00 AM - 8:00 PM (CST)

Thanks!

daledoc1

[orubio]

Hello and welcome to the Malwarebytes forum. Thank you for choosing Malwarebytes' Anti-Malware as your malware security solution, my name is Oscar Rubio and I'll be assisting you today.

Have you updated to our latest version of Malwarebytes?