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First Time Malwarebytes User... I think I made a big mistake HELP PLEASE.


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okay so i did a full scan, and made sure my computer was in safe mode. after it was over i came up with like 193 threats. so i didn't know what to do with them. so i was looking around for familiar buttons and saw delete all, and delete (single) i figured they were bad. so i clicked delete all. and now i think the program is preventing me from going on the internet and going on other things as well. and i was following a thread on tomshardware saying to use this program and then use this other program called Combofix so i installed that program and ran it and i let it run because i was watching a movie while this was going on. so i went back upstairs to check on it and the Combofix wasn't there. and i tried looking for it in my start menu but no luck unless it was under a company name.

I'm wondering is this problem I am having that is making me unable to go back on the internet in safe mode from MalwareBytes or Combofix? i have a txt log but i dont know how to undo the change if i can.

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  • Root Admin

Hello and welcome to Malwarebytes

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the

Malware Removal forum

so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the
    directions here
    , skipping any steps you are unable to complete.

  • After posting your new post, make sure under
    options
    , you select
    Track this topic
    and choose
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    ,

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NOTE:

Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.

      Or

    • You may send a Private Message to a Moderator asking for assistance.


OPTION 2

Alternatively, as a paying customer, you can contact the help desk at
support@malwarebytes.org
or
here
.

OPTION 3

If you would like to use our
Malwarebytes Premium Services
, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
Malwarebytes Premium Services
support site.

Please be patient, someone will assist you as soon as possible.

PS: Please use the "Add Reply" Add-Reply.png button not the Reply button when you start replying.

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