JerryM

" Open your account invitation email, and click SET UP ACCOUNT." I did not receive the email. Jerry

Re prior post. I could not get anything to work so rather than get more frustrated I purchased a 2 year license.. Jerry

In May 2010 I purchased two Lifetime licenses from Cleverbridge. My ref numbers are 11533956 and 8894431. I have a different computer, and my Keys won't work. Can you help? Thanks, JerryMiles JerryM

I agree, and am much surprised that the programmers have been unable to fix this problem. That is why I have given up on this problem being fixed. The problem is not with a couple of users, but a number have complained. I have decided you are unable to fix it. So far Kaspersky has prevented any infections, and maybe MBAM has helped. Jerry

I am giving up on this. I have done all that has been recommended and it works for awhile, and then goes back to the Real Time Protection layers turned off ( web protection). I am going to ignore it for some time and then see if it is fixed. I just have no desire to keep going through the process. I am confident it will be fixed in time, and I will go through the process. FWIW I am finding the problem on my desktop with W 10. I do not use my laptop much, but the problem has not occurred on the laptop using W 7 Jerry

Can MBAM detect and remove about blank? Thanks, Jerry

Thanks, David. Hope this can help some. It will clarify some things for me re PUPs and malware. I have used MBAM Pro since it was introduced, and it has been one that I do not want to be without even though I use top AVs. Regard, Jerry

Maybe this is correct. I am wondering if I am too dumb to own a computer? Thanks, Jerry mbam-log-2014-03-29 (17-02-13).txt

Thanks, I hope I did it correctly. Jerry protection-log-2014-03-29.txt

I just cannot fine a way to copy the log and past here. Thanks for the try. Jerry

I don't find a way to copy it. How do I do it? Thanks, Jerry

I just finished a system scan with MBAM, and it showed 103 PUPs. I doubt that there are that many problem files,etc, on my system. Is there a way to get them checked and determined if they are legit or FP? Thanks, Jerry

Many thanks, Jerry

I was not afraid that I was infected, but ran the scan anyway. It never hurts. 12/10/2013 9:07:47 PM mbam-log-2013-12-10 (21-07-47).txt Scan type: Quick scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 209065 Time elapsed: 3 minute(s), 11 second(s) Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected: 0 (No malicious items detected) Registry Keys Detected: 0 (No malicious items detected) Registry Values Detected: 0 (No malicious items detected) Registry Data Items Detected: 0 (No malicious items detected) Folders Detected: 0 (No malicious items detected) Files Detected: 0 (No malicious items detected) (end) Jerry

Evidently the Protector Rogue has re-emerged. I know very little about it, but in the past MBAM has been very effective against rogues. I assume that MBAM will find and remove this rogue. Is that correct? Thanks, Jerry

Many thanks, Jerry

I should have asked if I can remove that Babylon Toolbar, or will it adversely affect the registry? Thanks, Jerry

Malwarebytes Anti-Malware (PRO) 1.75.0.1300 www.malwarebytes.org Database version: v2013.10.30.04 Windows 7 Service Pack 1 x64 NTFS Internet Explorer 8.0.7601.17514 Owner :: ARK1MGJ75Z4 [administrator] Protection: Enabled 10/30/2013 10:26:23 AM MBAM-log-2013-10-30 (11-21-42).txt Scan type: Quick scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 248971 Time elapsed: 7 minute(s), 56 second(s) Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected: 0 (No malicious items detected) Registry Keys Detected: 1 HKCR\AppID\{BDB69379-802F-4eaf-B541-F8DE92DD98DB} (PUP.Optional.BabylonToolBar.A) -> No action taken. Registry Values Detected: 0 (No malicious items detected) Registry Data Items Detected: 0 (No malicious items detected) Folders Detected: 0 (No malicious items detected) Files Detected: 0 (No malicious items detected) (end) Thank you. Jerry

I deleted those, but will do it in a few days, and will learn how to zip the files. Regards, Jerry

Hope it is OK to post here, as I have posted on Wilders. When I scan with MBAM Pro it always identifies some registry items as malware. A couple of months ago I quarantined several and W7 crashed a couple of times. When I restored those items all was well. Accordingly I have ignored all registry items in the scan. A quick scan this AM showed two, one of which is listed here. PUP.Optional...Registry Key HKCR\237FDFDB-3722-470E-88A The other entry was similar. I scan with my AV, currently Bit Defender IS, and nothing is found. I then wonder if MBAM has become too aggressive? How do I send the entries to Support? Thanks. Jerry

Thanks exile 360. I have passed it on. Regards, Jerry

Hi David, His problem is that if the choice is to ignore or quarantine the kids will not know what choice to make. I don't remember in the couple of times an attempt was made that there was any choice, MBAM just blocked it. Personally, that is my own preference, as I don't always know what type of malware is attempting to infect me. No, I don't kow of other options. I just wanted to post his question, and evidently there is not a way to limit the choice to quarantine. At least I did not find one. Thanks for the replies.I would not be without MBAM, and in a case where the AV would not operate with MBAM the AV goes and another replaces it. In the past I think the MBAM folks visited Wilders and did help answer questions such as this. Maybe they still do, but have not visited today or often. I do appreciate your response. Jerry

Hi David, That doesn't answer the question as to whether there is another option to quarantine and not to ignore. I'll let him decide how to supervise his children, but if there is an option to only quarantine then it would be advantageous to him. I do not have any childten at home, but I am sure that I did not watch them all the time. Of course, when mine were young there were no PC that I knew or. I am thinking that the few times that MBAM has encountered an attempt to penetrate my system it did not give me an option to do anything, but just gave message that the attempt had been blocked. Thanks, Jerry

A question arose on Wilders Security Forum from TRJAM. I don't know the answer. Quote: As all, I love this product but have never used it real time. My reason is the kid factor and I might be wrong on this so I am asking. Whne you run a malacious file the pop up gives you 2 choices, Ignore and Quarantine This wont work for me as kids are not going to understand or choose the right choice. Is there a way to make it quarantine automatically. thanks __________________End Quote I hope it is OK to post this here. I use MBAM in real time, but cannot find the answer. Thanks, Jerry