jlans89

@DavidST Please try to uninstall using our Support Tool. Link will be below. Support Tool: https://support.malwarebytes.com/docs/DOC-2387 Instructions: Download Support tool > Click Advanced > Clean.

@TelAlaskaRon It'll probably best for me to open a case with you and assist you through remote session to make sure you are putting the exclusions correctly for both security software. Please look out for an email from me.

@esheldon I will create a ticket for you and continue to assist with your issue.

@REGITDept Below are the admin guides that can give you more information. Malwarebytes Endpoint Protection - https://www.malwarebytes.com/pdf/guides/MBQSG.pdf Malwarebytes Endpoint Security - https://support.malwarebytes.com/docs/DOC-1723

@ThatOneGirl This KB article will also help you with your issue. https://support.malwarebytes.com/docs/DOC-1092

@redsoxfan I will open up a case and contact you via email regarding this issue.

@redsoxfan Looks like our Engineers are still currently looking into this issue. I will check with our Dev if they have an ETA when this issue will be resolved.

@Umesh I will have my research team take a look and will get back to you. Thanks!

@SandyWood Can you go ahead and try this KB article to update. https://support.malwarebytes.com/docs/DOC-1526

@StroTech I will open a case up and respond via Email. I will have to check with the research team. Thanks!

Issue Resolved over Chat.

Opened case for customer to further assist and will contact via Email.