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Found 8 results

  1. Hi, I have a strange problem where Malwarebytes Management Console is syncing with active directory, however some clients are not appearing in their active driectory folder on the management console, they appear only in the "ungrouped clients" folder at the top of the list and if you click move you are unable to move them back to their correct folder. I have run the sync now button, confirmed that the username and password is correct. If we move a computer on active directory or rename it, the change is reflected in the management console. Please see the two screenshots regarding this problem. Any ideas? Thanks, James
  2. I use the Malwarebytes Management Console. Trying to install Endpoint Security anti-malware and anti-exploit via Client Push Install on 7 new computers that are Windows 10 Professional 64 bit. The error I receive is "the RPC server is unavailable. Please allow WMI through Windows Firewall." I have indeed already allowed WMI through Windows Firewall. I've installed 20 other machines. Ideas? I need to get these installed asap.
  3. Exploit version not updating on Management Console, I am currently on 1.08.2.1012. I need to get it up to: 1.12.2.68 My Management Console appears to need an update as well. Version 1.7.0.3208 I need to get it up to: 1.8.0.3443
  4. Greetings. I have inherited an installation of MWB Management Console/Server, v. 1.6.0.2816. I'm currently making preparations to upgrade to v. 1.8, but there's a specific issue I'm hoping to address that does not appear to be mentioned in the documentation: client IP for our end users is acquired using DNS, and since some of our endpoints are laptops that travel off-campus and other endpoints are machines that will occasionally be powered off for several days at a time, I find I am spending a lot of time curating the client database to deal with stale IPs and duplicate user endpoints. My question, therefore, is: does the Management Console offer a means of acquiring IP through DHCP instead, and if not, does MWB offer a different product with that functionality that I should investigate instead? Yours in gratitude for your time and expertise, -Kyle
  5. Hello, When I do a scan under Client Push Install, it's not finding all computers, even though I have two brand new Win 10 Pro systems, it only see's one of them. Also, is there a way to setup so that I don't need to push, I can install other ways? Thank you in advance for your valuable time, help, and consideration.
  6. I've recently installed Malwarebytes for business and when I launch the Management console from the server I get the following error message: "Registered server address cannot be found. Please go to the Admin pane to modify the server address." It will then successfully launch the console. When running the console on a desktop for management purposes I get the same result. When trying to "Check for updates from a client" I get the error message "An error has occured. Please report this issue to our support team (include the content of all error message(s) and code(s) in your submission). PROGRAM_ERROR_UPDATING (11001, 0, Host not found) No such host is known." I've validated that DNS is correct and name resolution for the server host works fine... as evidenced by the ability to run the management console from a client even though it throws this error. Please advise. Thanks, Ian
  7. Yesterday I was supporting a user and when checking the Malwarebytes Management Console around 3:00 PM I found where the console in System Logs displayed the below: 103-PCNAME < None > 192.168.1.3 D8-CB-8A-22-AA-D6 domain.com 3/22/2017 9:15:45 PM Anti-Malware Full scan result: No threat 203-PCNAME AD61306 192.168.1.3 D8-CB-8A-22-AA-D6 domain.com 3/22/2017 9:15:45 PM Anti-Malware Full scan result: No threat Notice the Time column shows 9:15 PM. I sent a command to do a full scan and while that completed without issue this morning I am back in the console with no new information. The client is now off-line. I will be calling the client later this morning to investigate further but I'm curious as to why the incorrect time showing up in System Logs. Where would that originate? Previous log entries appear to be correct.
  8. I'm in the process of deploying MBAM and MBAE and have the Malwarebytes Management Console version 1.8.0.3443. All endpoints are being deployed the same way by removing the Free Endpoint uninstaller, then the system is rebooted, and after it is rebooted the software is deployed. On several of the endpoints I am getting a gray shield in the Management Console showing that shields are off. Yet when I go to the endpoint it is showing MBAE is running and when I click on the Shields tab on the endpoing in MBAE it appears that the shields are running as I have the ability to click the Deactivate button. How can I get these endpoints to have their shields on?
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