REGITDept

Sorry for not seeing your reply but the answer to your question is that our Console is not linked to the AD. We are not using AD for MMC. Thanks.

R.E: Bug # 1: Whenever the server is restarted the online/offline status of clients is reflected correctly, but just at that moment in time. After a while it will revert back to the incorrect online/offline status. Do you guys know of any processes and/or services that MMC is running so I can try to test of restarting those to see if it helps? I just don't want to restart the server every time I wanted to see who is online/offline at the time. Thanks.

Dear Malwarebytes, This suddenly happened this morning. Please see attached screenshot. I fixed it by stopping the service and run it again. I just wanted to report this bug so Malwarebytes can look into it. OS: Win 10 64 Bit Build 1809 with latest updates. Thanks.

Status updates from Malwarebytes for Bug 2: I have received a reply for our engineering team today and I can confirm that clients shouldn't move between groups when they are offline. This seems to be a bug that will be resolved in next release.

Status updates from Malwarebytes: I was able to successfully reproduce the error that you are receiving when attempting to send commands to offline clients. We have provided the developers for MBMC all of the logs and information provided by you, and we are investigating a fix for this problem. The fix is currently being targeted for release with MBMC 1.9.1. The timeline for 1.9.1 is currently sometime in the first half of 2019, but aiming towards February or March. Unfortunately, there is no workaround for this error at the moment. If you would like, we can keep this case open for tracking purposes, that way we can provide you with more specific information about release as the timeline grows closer.

Yes I'm. Thanks for the help djacobson 🙂

Here is an update status directly from Support for Bug 1. Thank you for your updates and patience. Our engineering has reviewed this case and would like to further investigate this behavior as they were able to reproduce the issue you encountered. I will move this case to our L2 support queue and they will be in contact for next steps/updates on this case. Thank you for working with me on this issue. Thanks.

JPalacio, If Bug #2 is a requirement then how come sometimes it works, sometimes it doesn't? We also have a Console running 1.6.1.2897 that never got this issue? Thanks.

Dear Malwarebytes, We have encountered a couple of issues with the MMC and we believed it is a bug but un-sure until it is verified with you guys. Bug 1: PCs still listed as being online when it is off and vice versa. Bug 2: Unable to move PC to a Group while it is offline. (See attached screenshot for error message). Thanks.

Dear Malwarebytes, What is the differences between Endpoint Protection and Endpoint Security besides telling me one is Server based and one is Cloud based. I need to know more in details as well as the pros and cons between the two. I heard some said that the Cloud based is better protection because it uses newer technologies? Please clarify for me. Thanks.

Excellent info. Thanks.

djacobson, Can Malwarebytes add a feature to automatically block/remove malicious Chrome extensions without the need for Google Chrome group policies? Thanks.

djacobson, Thank you very much for your detailed explanations.

KDawg, How come Anti-Malware auto protect doesn't pick this up and block/remove it the moment it gets installed/re-installed? We tried testing it by leaving it alone for weeks and it still doesn't pick it up on it's own. What is the point of Auto Protect when it doesn't pick up something that came in and installed on the system? Thanks.

Dear Malwarebytes, We have employees that have malicious Chrome extensions in their Google account. Whenever they logged into their account the malicious extensions would get installed on the computer. Anti-Malware doesn't detect nor block the extensions. The only time we noticed and removed was when we initiated a manual scan from the Console. After it was removed, all they have to do is re-log back in again to get the malicious extensions re-installed again. The process kept on going. Is this normal or something is wrong here? Thanks.